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Added 9 mins ago
TH
Merchandising Execution Associate Part-Time - 7102 Thunder Bay
The Home Depot
Thunder Bay, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 21 mins ago
CL
Store Manager
Chatters Limited Partnership
Saskatoon, SK
- Full-time
We are looking for a Store Manager based in Saskatoon.
Added 21 mins ago
TE
Account Manager - Edmonton (Service)
TK Elevator
AB · Edmonton, AB
- Full-time
Attend out-of-town sales meetings and/or regional trainings
Added 21 mins ago
C
Regional Service Manager
Confidental
Toronto, ON
- $93,500 to $110,000 CAD / year
- Full-time
The Regional Service Manager is accountable for the overall performance of an assigned territory, including revenue growth, profitability, technician development, and customer satisfaction.…
Added 24 mins ago
CL
Store Manager
Chatters Limited Partnerships
Saskatoon, SK
- Full-time
We are looking for a Store Manager based in Saskatoon.
Added 24 mins ago
CL
Assistant Store Manager
Chatters Limited Partnerships
Red Deer, AB
- Full-time
We are looking for an Assistant Store Manager at our Bower Mall, Red Deer Retail Salon!
Added 39 mins ago
AW
Senior Regional Manager, Estates East
Arterra Wines Canada
Mississauga, ON
- Full-time
We are currently recruiting for a passionate, Senior Manager, Regional Estates to manage all regional wineries in Ontario. This role will be responsible for the achievement of goals and…
Added 39 mins ago
H
Emergency Medical Dispatcher
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: This position reports to the Commander/Manager of Regional Communications and in his/her absence the Communications Superintendent/Deputy. The roles and responsibilities…
Added 39 mins ago
H
Emergency Medical Dispatcher
HealthCareersInSask.ca
Regina, SK
- Part-time
Job Description: This position reports to the Commander/Manager of Regional Communications and in his/her absence the Communications Superintendent/Deputy. The roles and responsibilities…
Added 39 mins ago
H
Emergency Medical Dispatcher
HealthCareersInSask.ca
Regina, SK
- Part-time
Job Description: This position reports to the Commander/Manager of Regional Communications and in his/her absence the Communications Superintendent/Deputy. The roles and responsibilities…
Added 51 mins ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Quebec, QC
- Full-time
En tant que gestionnaire junior régional en distribution, vous suivrez un programme structuré en quatre phases conçu pour vous donner une vue d’ensemble du fonctionnement d’une entreprise…
Added 54 mins ago
Laundry Aide
Winnipeg Regional Health Authority
Portage la Prairie, MB
Work Location: Portage Regional Health Centre
Added 54 mins ago
RS
Inventory Supervisor
Retail Services WIS Corporation
Abbotsford, BC
- Part-time
…concerns in support of and at the direction of the District Manager. Inventory Supervisors assist and direct other employees with daily tasks and interact with customers to ensure…
Added 1 hour ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
EMCO Corporation
Laval, QC · Québec City, Québec
- Full-time
En tant que gestionnaire junior régional en distribution, vous suivrez un programme structuré en quatre phases conçu pour vous donner une vue d’ensemble du fonctionnement d’une entreprise…
Added 1 hour ago
TH
Merchandising Associate Part Time - TORONTO LEASIDE
The Home Depot
Canada
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 1 hour ago
TH
Merchandising Associate Part Time (SYDNEY)
The Home Depot
Sydney Indian Reserve No. 28A, NS
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 1 hour ago
TH
Merchandising Associate Part Time - TORONTO CURITY
The Home Depot
Canada
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 1 hour ago
SR
Warehouse Associate
Sunbelt Rentals, Inc.
Burnaby, BC
- Full-time
…present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the…
Added 1 hour ago
AW
Senior Regional Manager, Estates East
Arterra Wines Canada
Mississauga, ON
- Full-time
We are currently recruiting for a passionate, Senior Manager, Regional Estates to manage all regional wineries in Ontario. This role will be responsible for the achievement of goals and…
Added 1 hour ago
O-
Account Manager - Project Coordinator
Omnify - Home of LumiSheet™
Markham, ON
- Full-time
The Account Manager is the primary point of contact for assigned customers and sales opportunities at Omnify, guiding the customer journey from the first quotation request through order…
Added 1 hour ago
R
Gestionnaire de projet, développement des affaires manufacturières canadiennes / Canadian Manufacturing Business Development Project Manager
RTX
Longueuil, QC
- Full-time
Job title: Canadian Manufacturing Business Development Project Manager
Added 1 hour ago
GA
Partnership Specialist
G Adventures
Toronto, ON · Base Camp - Toronto, Canada
- $46,000 to $62,000 CAD / year
- Full-time
…requirements, read all participant evaluations and work with their manager to proactively identify trends with key stakeholders and work with the region to proactively put a remediation…
Added 1 hour ago
Asset Management Technologist (Regional Water)-C1462 (Under Review)
City of London
London, ON
Reporting to the Manager, Capital Programs, the Asset Management Coordinator is responsible for maintaining an up-to-date understanding of the conditions and functioning of assets at…
Added 1 hour ago
Unit Clerk
Winnipeg Regional Health Authority
Portage la Prairie, MB
Work Location: Portage Regional Health Centre
Added 1 hour ago
Nurse 2 - CIVP
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager, Health Services and under the supervision of the Nursing Resource Coordinator, the Registered Nurse Home Care - CIVP provides nursing care to clients in the…

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!

We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

Must be fluent in Cantonese and/or Mandarin
5+ years of insurance industry experience, with extensive personal lines experience
Minimum 1-2 years management experience
CIP or CAIB designation preferred, but not mandatory
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The role involves managing daily personal insurance operations to achieve growth and profitability targets while leading and coaching a team. You will be responsible for implementing sales strategies, ensuring high-quality customer service, and overseeing administrative tasks including HR and IT management.

Requirements

Candidates must be fluent in Cantonese and/or Mandarin and possess at least 5 years of insurance industry experience with a focus on personal lines. A minimum of 1-2 years of management experience is required, and a CIP or CAIB designation is preferred.

Skills

Cantonese
Mandarin
Team management
Personal insurance
Customer service
Sales
Coaching
Performance management
Succession planning
Analytical skills
Organizational skills
Communication skills
Brokerage management services
EPIC

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Management
Brokerage Management
EPIC
Sales
Profitability
Coaching
Succession Planning
Insurance Industry
CIP
CAIB
Cantonese
Mandarin
Customer Value Proposition
Operations Management
Performance Feedback
Marketing
Trade Shows
Administration
Payroll
Human Resources
Financial Targets
Policy Management
Accounts Receivable

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