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Added 1 min ago
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Project Assessment Analyst
Government of Northwest Territories
Yellowknife, NT
- $116,259 to $138,879 CAD / year
- Full-time
Reporting to the Manager of Project Assessment, you will provide expert analysis throughout environmental assessment processes, coordinate input from departments and other governments, and…
Added 1 min ago
UO
ERP System Administrator - Information Technologies
University of Calgary
Calgary, AB
- Full-time
ERP Systems & Services supports the technical infrastructure for the University of Calgary's PeopleSoft enterprise resource planning systems, including Campus Solutions, Finance, Human…
Added 1 min ago
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Senior Product Manager, Intelligence
Braze
Toronto, ON
- Part-time
We’re hiring a Senior Product Manager for Braze’s Intelligence team.
Added 1 min ago
HC
Research And Development Manager
Highbury Canco Corporation
Leamington, ON
- $97,000 to $115,000 CAD / year
- Full-time
We are currently seeking an experienced and innovative Research & Development Manager to lead the development, commercialization, and continuous improvement of our food products and…
Added 1 min ago
BC
Department Manager and Regional Technical Leader, Transmission and Distribution Lines
BBA Consultants
Boisbriand, QC
- Full-time
…studies to commissioning and asset management. As department manager and regional technical leader for Transmission and Distribution Lines, you’ll ensure the group’s continued growth while…
Added 12 mins ago
Business Analyst - FIN
Government of Alberta
Edmonton, AB
1GX Center of Excellence (CoE) manages and oversees the performance of the Government of Alberta’s (GoA) enterprise resource planning (ERP) solution, 1GX. The CoE has overall accountability…
Added 13 mins ago
S
Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to a Director, Indigenous Health, the Program Manager is responsible for the management and oversight of strategic programs and related projects under Indigenous Health’s (IH)…
Added 13 mins ago
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Project Manager
Plusgrade
Montreal, QC
- Full-time
Added 13 mins ago
TB
Senior Manager, Supply Chain Analytics
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Senior Manager, Supply Chain Analytics, reporting to the Senior Director, Supply Chain. This vacancy is a full-time, permanent opportunity. The Sr. Manager,…
Added 13 mins ago
TT
Senior Civil Engineer
Tetra Tech
Pickering, ON
- Full-time
Reports to department manager and assists in preparation of design estimates, construction costs and proposal submissions.
Added 14 mins ago
TU
Operations & Faculty Coordinator
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
Under the general direction of the Manager, Dean’s Office, this role has primary responsibility for the day-to-day operations of the Faculty works collaboratively with faculty, staff,…
Added 14 mins ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
…Salesforce Marketing Cloud), Nice to have adtech (Google Ad Manager, DSPs, SSPs, Google DV360), data science tools (Jupyter…
Added 14 mins ago
S
Administrative Secretary
Sanya’k̓ula
Vancouver, BC
- Full-time
Clerical/Secretarial Administrative/Administrative Resource Team
Added 14 mins ago
EA
Consultant, ICT Systems Engineering, Level 3, Epic, Non-mgmt
Epic A Bell MTS Company
Winnipeg, MB
- Full-time
· Act as a technical resource/consultant during other projects as required
Added 14 mins ago
I
Food Commercial Manager II
IKEA
AB · Edmonton, AB
- Full-time
In the IKEA world, this position is officially referred to as Food Commercial Manager II
Added 14 mins ago
AU
HR Specialist
Alsco Uniforms
Montreal, QC
- Full-time
The Human Resources Specialist serves as the primary HR resource for a branch location, administering HR programs, advising managers on policy and employee matters, leading workforce…
Added 14 mins ago
S
JS-U26-54 Youth Worker
Springboard
Toronto, ON
- Full-time
Support in communication with parents/guardians, ally persons, resource persons, probation officer, etc
Added 14 mins ago
TU
Content Video Strategist
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
This position reports directly to the Digital Marketing Manager. The Video Content Strategist works as part of the University Relations team and interacts with students, staff and faculty…
Added 14 mins ago
AC
Project Coordinator | Manufacturing
Albarrie Canada Limited
Barrie, ON
- Full-time
Under the direction of the Project Manager, US & Facilities, the Projects Coordinator is responsible for planning, coordinating, and executing minor capital projects, facility improvements,…
Added 14 mins ago
CE
Site Manager - Expression of Interest
ClearWater Energy Services
Saint John, NB
- Full-time
The Site Manager plays a critical role in leading day-to-day operations and ensuring the successful delivery of services across client sites. This position is responsible for overseeing all…
Added 17 mins ago
GV
GIS Operation Leader
GE Vernova
La Prairie, QC
- Full-time
Le/La Responsable des Services Terrain ACS (ACS Field Service Manager) est chargé(e) de diriger et de coordonner les opérations de services sur le terrain afin de garantir un soutien client…
Added 17 mins ago
Retail Experience Lead
Fire & Flower Inc.
Yorkton, SK
…product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a…
Added 17 mins ago
SH
Operations Administrator
Sojourn House
Toronto, ON
- Contract
Reporting to the Manager, Finance and Administration, you will provide administrative and operational support across the organization, working with the Executive Director, management,…
Added 17 mins ago
KA
Manager, Manufacturing, Repair & Overhaul
KF Aerospace
Kelowna, BC
- $102,000 to $128,000 CAD / year
- Full-time
The Manufacturing, Repair & Overhaul Manager, reports to the Senior Manager, Maintenance and has general accountability of all processes, policies and personnel assigned to the…
Added 17 mins ago
Senior Manager, Talent Acquisition
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for a Senior Manager, Talent Acquisition to join our Human Resources team for an upcoming vacancy, to…

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!

We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

Must be fluent in Cantonese and/or Mandarin
5+ years of insurance industry experience, with extensive personal lines experience
Minimum 1-2 years management experience
CIP or CAIB designation preferred, but not mandatory
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

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More about this job

Responsibilities

The role involves managing daily personal insurance operations to achieve growth and profitability targets while leading and coaching a team. You will be responsible for implementing sales strategies, ensuring high-quality customer service, and overseeing administrative tasks including HR and IT management.

Requirements

Candidates must be fluent in Cantonese and/or Mandarin and possess at least 5 years of insurance industry experience with a focus on personal lines. A minimum of 1-2 years of management experience is required, and a CIP or CAIB designation is preferred.

Skills

Cantonese
Mandarin
Team management
Personal insurance
Customer service
Sales
Coaching
Performance management
Succession planning
Analytical skills
Organizational skills
Communication skills
Brokerage management services
EPIC

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Management
Brokerage Management
EPIC
Sales
Profitability
Coaching
Succession Planning
Insurance Industry
CIP
CAIB
Cantonese
Mandarin
Customer Value Proposition
Operations Management
Performance Feedback
Marketing
Trade Shows
Administration
Payroll
Human Resources
Financial Targets
Policy Management
Accounts Receivable

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