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Added 8 mins ago
TH
Associé, Exécution des commandes
The Home Depot Canada
Ottawa, ON
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 8 mins ago
TH
Flooring Sales Part Time (MONCTON)
The Home Depot Canada
Moncton, NB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 8 mins ago
TH
Merchandising Associate Part Time (SYDNEY)
The Home Depot Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 8 mins ago
TH
Merchandising Associate Part Time (WHITBY)
The Home Depot Canada
Whitby, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 8 mins ago
TH
Order Picker (3 Month Contract) Full Time - 7038 Brandon
The Home Depot Canada
Brandon, MB
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 8 mins ago
TH
Overnight Freight Team Part Time (BARRHAVEN)
The Home Depot Canada
Ottawa, ON
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 8 mins ago
TH
Plumbing & Electrical Sales Associate Full Time (3 Month Contract) - 7236 Timmins
The Home Depot Canada
Timmins, ON
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 8 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Quebec, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 8 mins ago
TH
Daytime Order Picker Part-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 8 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Amos, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 8 mins ago
NB
Banking Advisor
National Bank of Canada
Laval, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…
Added 8 mins ago
TH
Overnight Freight Associate Part Time (ORANGEVILLE)
The Home Depot Canada
Orangeville, ON
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 8 mins ago
R
General Manager Sales Operations
RETYCHE
Montreal, QC
- Part-time
Role Description The General Manager Sales Operations role at RETYCHE is a part-time, on-site position based in Montreal, QC. This role oversees day-to-day sales operations, ensuring that…
Added 8 mins ago
TH
Paint Sales Associate Part-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 8 mins ago
TH
Hardware Sales Associate Part Time (ORANGEVILLE)
The Home Depot Canada
Orangeville, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 8 mins ago
TH
Millwork Sales Associate Part-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 8 mins ago
TH
Overnight Freight Associate Part Time - BRANTFORD
The Home Depot Canada
Brantford, ON
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 8 mins ago
TH
ÉQUIPE DE NUIT/PRÉPOSÉ AU CHARIOT À POSTE DE COMMA
The Home Depot Canada
Halifax, NS
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 8 mins ago
EC
Account Manager (Full Time) - Winnipeg, Manitoba
Evanov Communications
Winnipeg, MB
- Full-time
…92.7 in Winnipeg, Manitoba and will report directly to the Sales…
Added 8 mins ago
TH
Overnight Order Picker Full Time (HALIFAX)
The Home Depot Canada
Halifax, NS
- Full-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 8 mins ago
B
Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 11 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Oakville, ON
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Prince George, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Kamloops, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 11 mins ago
Back of House Manager
JD Sports / Livestock / Size?
Edmonton, AB
As Back of House Manager, you will own all activity happening in the BOH. This includes managing inbound deliveries, preparing outbound transfers, leading a team, and ensuring inventory…

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!

We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

Must be fluent in Cantonese and/or Mandarin
5+ years of insurance industry experience, with extensive personal lines experience
Minimum 1-2 years management experience
CIP or CAIB designation preferred, but not mandatory
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The role involves managing daily personal insurance operations to achieve growth and profitability targets while leading and coaching a team. You will be responsible for implementing sales strategies, ensuring high-quality customer service, and overseeing administrative tasks including HR and IT management.

Requirements

Candidates must be fluent in Cantonese and/or Mandarin and possess at least 5 years of insurance industry experience with a focus on personal lines. A minimum of 1-2 years of management experience is required, and a CIP or CAIB designation is preferred.

Skills

Cantonese
Mandarin
Team management
Personal insurance
Customer service
Sales
Coaching
Performance management
Succession planning
Analytical skills
Organizational skills
Communication skills
Brokerage management services
EPIC

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Management
Brokerage Management
EPIC
Sales
Profitability
Coaching
Succession Planning
Insurance Industry
CIP
CAIB
Cantonese
Mandarin
Customer Value Proposition
Operations Management
Performance Feedback
Marketing
Trade Shows
Administration
Payroll
Human Resources
Financial Targets
Policy Management
Accounts Receivable

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