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Added 3 mins ago
FH
Spa Receptionist
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
Reporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:
Added 4 mins ago
Senior Resource Manager
BIMM
Toronto, ON
BIMM is booming, so we’re looking for a Senior Resource Manager to join our team!
Added 18 mins ago
Principal Network Engineer
Hasbro
Montreal, QC
…complexity and security meet. You will work closely with the Senior Manager of Network & Cloud Infrastructure and partner with IAM, Cloud Infrastructure, and Security teams. Together, you…
Added 31 mins ago
GE
Project Manager
GTA Elite Contracting
Toronto, ON
- Full-time
Role Description The Project Manager is a full-time, on-site role based in Toronto, ON, responsible for overseeing repair and upgrade projects in multi-residential buildings from planning…
Added 33 mins ago
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Social Worker Degree Senior
HealthCareersInSask.ca
Regina, SK
- Full-time
…Planning and Support Team (DPAS) reporting directly to the Manager. The Senior Social Worker is an experienced clinician who provides short-term case management support to patients in acute…
Added 33 mins ago
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Occupational Therapist Degree Senior
HealthCareersInSask.ca
Fort Qu'appelle, SK
- Full-time
Job Description: Reporting to the Primary Health Care Manager, the Senior Occupational Therapist is responsible for the planning, development, organization and delivery of therapy services…
Added 48 mins ago
Senior Technical Account Manager , Enterprise
Amazon
Toronto, ON
…AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including…
Added 48 mins ago
FT
Service Truck Operator, Vulcan
Fountain Tire
Vulcan, AB
- Other
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or…
Added 1 hour ago
M
Conseiller(ère) en vente - Sales Consultant
Mobilia
Montreal, QC
- Full-time
Reporting to the Branch Manager, the Sales Consultant will demonstrate ambition and entrepreneurship, allowing him/her to perform in a competitive and dynamic environment. He/she will guide…
Added 1 hour ago
LW
FP&A Manager
Love Wellness
Toronto, ON
- Full-time
Love Wellness is looking for an FP&A Manager to take ownership of financial planning, analysis, and cross-channel performance reporting for a fast-growing, founder-led women's wellness…
Added 1 hour ago
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Full-Time Gas Bar Attendant I
Co-op
North Battleford, SK
- Full-time
Reporting to the Gas Bar Manager, you will have the following responsibilities:
Added 1 hour ago
CG
Account Manager, Western Canada
Compass Group Canada
Vancouver, BC
- Full-time
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
We have 3 physicians, RN, clinic manager and MOA support. Our GPs all work 4 days. We do not do walk-ins but have same-day appointments. Our clinic features 5 exam rooms and a pharmacy…
Added 1 hour ago
CG
Food Service Supervisor
Compass Group Canada
London, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 1 hour ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Adelaide-Metcalfe, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…with strong leadership support from a head MOA and an office manager across all locations. Dedicated communications and IT support are also available. An upstairs space is currently under…
Added 1 hour ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Burlington, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Langley (District), BC · City of Langley, BC
- Full-time
…part of our team-based approach to medicine. Dedicated Office Manager and off-site billing manager to manage your shifts in a very pain free manner, so that all of your time is spent with…
Added 1 hour ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Oakville, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 1 hour ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Estevan, SK
- Part-time
Job Description: Reporting to the Manager, or their designate, the EMT/PCP, responds to emergent and non-emergent calls for service; and provides assessment, treatment and transportation of…
Added 1 hour ago
VG
Airport Technician 3 (Heavy Duty Mechanic)
Vantage Group
Kamloops, BC
- $45.3 CAD / hour
- Full-time
Kamloops Airport has openings for Airport Technician 3 (APT3). Reporting to the Manager of Facilities and Emergency Services, the successful candidates will join the airport maintenance and…
Added 1 hour ago
OR
Wireless Sales Associate - 3110 Welland
OSL Retail Services Inc
Welland, ON
- Other

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 16, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Customer Experience Leader, Personal Insurance to join our growing team!

The ideal candidate has sales experience and a proven record of making things happen. We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

5-8 years or more insurance industry experience, with extensive personal lines experience
Minimum 3 years management experience
CIP or CAIB designation preferred
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The role involves managing daily Personal Insurance operations to achieve growth and profitability targets while leading and motivating a team. Responsibilities include implementing sales strategies, ensuring quality service standards, and facilitating staff development through coaching and performance management.

Requirements

Candidates must have 5-8 years of insurance industry experience with a strong background in personal lines and at least 3 years of management experience. A CIP or CAIB designation is preferred, along with proficiency in Brokerage Management services and tools like EPIC.

Skills

Team management
Sales
Insurance industry knowledge
Personal lines insurance
Customer service
Leadership
Communication
Analytical skills
Organizational skills
Coaching
Succession planning
Brokerage management services
EPIC software

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Sales
Management
Insurance
Brokerage Management
EPIC
CIP
CAIB
Profitability
Commission revenue
Policy count
Accounts receivable
Customer Value Proposition
Succession planning
Performance management
Coaching
Marketing
Sales trade shows
Group RRSP
DPSP
ESPP
Incentive plan
Wellness account

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