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Added 2 hours ago
Branch Manager/Directeur de succursale
Daikin Comfort
Longueuil, QC
Full-time
The Branch Manager oversees the branch’s operations and staff with accountability for sales (<$5 million), customer service, profitability, productivity and loss prevention. Leads branch…
Added 2 hours ago
Inside Sales - Clover Capital | French Bilingual
Clover
Mississauga, ON
Full-time
Clover from Fiserv helps small and medium-sized businesses simplify operations through payments, point-of-sale technology, and value-added services. This role supports the Clover Capital…
Added 2 hours ago
Entry Level Route Driver
Clean Harbors
Delta, BC
Full-time
…businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management,…
Added 3 hours ago
Director, Sales Development
Equinix
Toronto, ON
Full-time
This role sits at the intersection of revenue marketing, sales development, operations, technology, data, and AI. The successful candidate will assess current capabilities, identify…
Added 3 hours ago
Assistant General Manager, Yorkdale
Giorgio Armani
Toronto, ON
Part-time
As a leader within Giorgio Armani Canada Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will work with the General…
Added 4 hours ago
Controller
MAD Elevator Inc
Mississauga, ON
Up to $125,000 CAD / year
Full-time
The ideal candidate is a hands-on, positive leader with strong communication, time management and organizational skills. They bring a can-do attitude, sound judgement, and the ability to…
Added 5 hours ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON · Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
As a recognized leader in rehabilitation and healthcare services across Canada, Lifemark has an established platform, reputation, and range of capabilities from which to grow. The Senior…
Added 6 hours ago
Manager Repair & Overhaul
Leonardo DRS
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Full-time
…possesses a strong background in Defense repair and overhaul operations, as well as exceptional leadership and management…
Added 6 hours ago
Retail Area Manager
Canna Cabana
Calgary, AB
Full-time
…Stores Team in a designated region. The ideal candidate is a leader in driving results through effective sales team management, customer/guest engagement, coaching, and mentoring using all…
Added 6 hours ago
Marketing Engineer & Director of AEO
Notified
Toronto, ON
Full-time
As a people leader, this person will also manage and develop the web team, ensuring our web properties, technical infrastructure, analytics, and visibility roadmap are aligned to business…
Added 7 hours ago
Food & Beverage Supervisor, Farm & Fire
Pursuit
Banff, AB
Full-time
Experience with best in class operating systems, training, staff development and the operational management of large and complex operations
Added 7 hours ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON
$80,000 to $120,000 CAD / year
Full-time
As a recognized leader in rehabilitation and healthcare services across Canada, Lifemark has an established platform, reputation, and range of capabilities from which to grow. The Senior…
Added 7 hours ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
As a recognized leader in rehabilitation and healthcare services across Canada, Lifemark has an established platform, reputation, and range of capabilities from which to grow. The Senior…
Added 7 hours ago
Branch Manager/Directeur de succursale
AirReps
Longueuil, QC
Full-time
The Branch Manager oversees the branch’s operations and staff with accountability for sales (<$5 million), customer service, profitability, productivity and loss prevention. Leads branch…
Added 7 hours ago
Technician
British Columbia Lottery Corporation
Penticton, BC
Our Operations teams are what make it all happen! They ensure our business is operating efficiently so we are able to meet our financial targets across each line of business and that no…
Added 7 hours ago
Adjuster-Assembler (Grinding-Finishing Operator) - Night Shift
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 7 hours ago
Production Finish Manager
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 7 hours ago
Machining Production Manager
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 7 hours ago
Metallurgy Operator - Night Shift
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 7 hours ago
Production Supervisor - Night Shift
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a world leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 7 hours ago
Grinder - Evening Shift
Safran
Mirabel, QC
Full-time
Safran Landing Systems is a subsidiary of Safran Landing Systems, a global leader in landing and braking systems for aircraft. The Mirabel plant is dedicated to the manufacturing of major…
Added 7 hours ago
Plumbing Manager
Right Time Group of Companies
Nanaimo, BC
Full-time
The Regional Plumbing Manager will oversee all operations of the plumbing department, including sales, service, inventory management, and staff supervision for South Western Ontario. This…
Added 7 hours ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
…Executive Leadership Team, providing leadership across financial operations, capital investment planning, enterprise risk management, business growth initiatives, and stakeholder…
Added 8 hours ago
Marketing Director
RFL Wealth Management
ON · Ontario, Canada
Full-time
This is not a traditional channel-lead or task-management role. We are looking for an entrepreneurial marketing leader who combines strategic thinking, creative judgment, commercial…
Added 8 hours ago
VP - Education and Development Center - Americas; Cary, NC
Siemens Healthineers
Montreal, QC
Full-time
Strategic relevance: Directly contributes to SHS P&L performance through education-driven revenue, efficiency, customer satisfaction, and workforce readiness.

BrokerLink

Leader, PI Customer Experience

Bonnyville, AB, Canada
Cold Lake, AB, Canada

Job type: Full-time
Posting language: English
Posted: Sep 15, 2026

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Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

82,900 - 101,300

About the role

We are looking for a Customer Experience Leader, Personal Insurance to join our BrokerLink team!

The ideal candidate has sales experience and a proven track record of getting results. We’re looking for someone who can motivate front-line teams and encourage them to learn, evolve, and grow. You enjoy working with others to get things done - collaboration is your middle name! Most importantly, you understand that insurance isn’t about things. It’s about people.

If you’re passionate about helping others and are community-focused, this might be the perfect fit.

This role oversees our Cold Lake and Bonnyville (AB) teams. Regional travel is required, as needed.

This is a 12-month secondment position.

What you’ll do here:

Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support and actively participate in community marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

AIC - General Level 2 or equivalent is required; an insurance designation (CAIB, CIP, FCIP, or AIIC) is preferred.
Strong knowledge of the P&C insurance industry, with personal lines sales experience.
Leadership and people management experience.
Demonstrated sales acumen, with the ability to coach and develop others.
Proven change management capability - able to lead teams through change, drive adoption of new processes/tools, and communicate effectively to ensure smooth transitions.
Strong customer focus; able to understand and respond to customer needs (internal and external).
Excellent communication and interpersonal skills.
Strong ability to manage multiple priorities; exceptional organizational skills.
Knowledge of Brokerage Management Systems and tools (EPIC) is an asset.

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

Manage personal insurance operations for the assigned team to achieve growth, profitability, and customer service targets. Provide leadership, coaching, and performance management to front-line staff while overseeing general administration and community marketing initiatives.

Requirements

Requires an AIC General Level 2 license or equivalent, with an insurance designation like CAIB or CIP preferred. Candidates must have strong P&C insurance industry knowledge, proven sales experience, and demonstrated leadership capabilities.

Skills

Insurance sales
Leadership
People management
Change management
Customer service
Coaching
Strategic planning
Communication
Interpersonal skills
Organizational skills
Brokerage management systems
EPIC
Sales acumen
Performance management
Succession planning

Benefits

Flexible work arrangements
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
BrokerLink
P&C Insurance
Sales
Profitability
Commission revenue
Policy count
Accounts receivable
Customer Value Proposition
Staffing
Succession planning
Payroll
Human resources
Coaching
Community marketing
AIC General Level 2
CAIB
CIP
FCIP
AIIC
Brokerage Management Systems
EPIC
Change management
Leadership
Performance management

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