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Added 14 mins ago
R
Associate Advisor
RBC
Toronto, ON
- Full-time
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management, Investment Performance Measurement
Added 14 mins ago
TI
Shipper/Receiver
TTI, Inc.
AB · Edmonton Factory Service Centre
- Full-time
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products,…
Added 14 mins ago
TI
Customer Experience Representative
TTI, Inc.
Toronto, ON
- Full-time
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for…
Added 14 mins ago
F
Service Coordinator
Fortive
Mississauga, ON
- Full-time
Job Summary: We are seeking a skilled service coordinator with a background in customer service to join our team. This individual would be responsible to communicate with customer and…
Added 14 mins ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Reporting to the Head of PMO, the PMO Manager Lead works closely with Program Managers to ensure that Thales’ in-service support programs are delivered efficiently, compliantly, and in…
Added 14 mins ago
T
Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
insurance products manufactured by leading third-party insurance carriers to maintain a high quality of client service and support as part of the financial planning process. Key Focus
Added 14 mins ago
SL
Bilingual Financial Service Consultant- Insurance
Sun Life
AB · MB · NB · NS · Ottawa, ON · Toronto, ON · Waterloo, ON · ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
Minimum 2 years of related sales and/or service experience (sales experience preferred)
Added 14 mins ago
MS
Onboarding Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
…offerings combine cutting-edge technology, outstanding client service, streamlined administration, and global plan management. Shareworks provides clear and actionable ways to make equity…
Added 14 mins ago
TS
Shift Supervisor
The Salvation Army Canada and Bermuda Territory
St. Albert, AB
- Full-time
Contribute to meeting store budgets by maintaining customer service standards.
Added 29 mins ago
BB
Mover | Full Time - Vancouver
Burly Boyz Moving & Storage
Vancouver, BC
- $20 to $24 CAD / hour
- Full-time
This is a hands-on, physically active role. You’ll work as part of a team, take direction from the Lead Mover, and take pride in handling every customer’s belongings with care. If you’re…
Added 29 mins ago
BG
Auto Body Parts Coordinator (Kitchener-Waterloo)
Boyd Group Services
Kitchener, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 29 mins ago
PW
Cruise Ship Art Sales Associate-Auctioneer Apprenticeship | CA applicants
Park West Gallery
Calgary, AB
- $1,000 USD / week
- Full-time
…You’ll learn live-event selling, build stage presence, and lead gallery operations - while traveling the world. No art degree required. Training & mentorship…
Added 29 mins ago
PW
Cruise Ship Art Sales Associate-Auctioneer Apprenticeship | CA applicants
Park West Gallery
Saskatoon, SK
- $1,000 USD / week
- Full-time
…You’ll learn live-event selling, build stage presence, and lead gallery operations - while traveling the world. No art degree required. Training & mentorship…
Added 29 mins ago
PW
Cruise Ship Art Sales Associate-Auctioneer Apprenticeship | CA applicants
Park West Gallery
Vancouver, BC
- $1,000 USD / week
- Full-time
…You’ll learn live-event selling, build stage presence, and lead gallery operations - while traveling the world. No art degree required. Training & mentorship…
Added 29 mins ago
M
Contract Management Senior Specialist
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Lead the resolution of major service disruptions related to contracted services, working with business stakeholders and vendors to restore service quickly and effectively.
Added 29 mins ago
L
Health and Welfare Implementation Manager
LifeWorks
Toronto, ON
- Full-time
…into working technology. As Implementation Manager, you'll lead a team of implementation consultants and analysts delivering client projects across the US and Canada, partnering closely…
Added 29 mins ago
O
Sr Customer Success Manager - Oracle Health
Oracle
Canada
- $79,900 to $131,300 CAD / year
- Full-time
…opportunities via high value relationship with the client. The Customer Success Executive (CSE) is a strategic, customer-facing leader responsible for driving value realization, partnership…
Added 29 mins ago
General Manager
Nors
Dartmouth, NS
Lead negotiations for all aspects of the business in conjunction with company policies and
Added 29 mins ago
LL
Social Media Manager
LEAP Legal Software
Remote, Canada
- $85,000 to $100,000 CAD / year
- Contract
- Remote
…outcomes, tracking audience growth, engagement, website traffic, lead generation, and customer acquisition. Working closely with internal stakeholders, you will build a strong understanding…
Added 29 mins ago
Sr Client Support Consultant
The Canada Life Assurance Company
Winnipeg, MB
…Support, where you'll play a key role in delivering exceptional service to pension plans, institutional investors, consultants, and internal stakeholders. In this highly collaborative role,…
Added 29 mins ago
Director, Network & Security AI and Automation
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Director, Network & Security AI and Automation to establish and lead an engineering function within Network & Security Services with two complementary mandates: applying…
Added 29 mins ago
P
Divisional Sales Manager- Southern Ontario
Pandora
Toronto, ON
- Full-time
Coach and support Store Managers, account owners and franchise owners to drive service excellence in store, with a focus on delivering a world class customer experience
Added 44 mins ago
Director Infrastructure & Cybersecurity
FortisAlberta
Calgary, AB
Set expectations for reliable, responsive, and customer-focused service delivery, supported by effective incident, problem, change, request, configuration, and knowledge management…
Added 44 mins ago
SA
Automotive Service & Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
Porsche Halifax is looking for an experienced Service and Parts Manager to join our team. As a Service and Parts Manager, your role is about more than managing departments, it is about…
Added 44 mins ago
Operations Technician - Hebron or Hibernia
ExxonMobil
St. John's, NL
At ExxonMobil, our vision is to lead in energy innovations that advance modern living while reducing emissions. As one of the world’s largest publicly traded energy and chemical companies,…

BrokerLink

Manager, Analytics

Calgary, AB, Canada
Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

109,900 - 134,300

Incentive plan

Annual bonus: 15% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Manager, Analytics with a strong business acumen, to join BrokerLink and work out of our Calgary, AB or Toronto, ON office !

What you'll do here:

Provide leadership and build alignment across teams and organizational levels
Develop in-depth business knowledge and translate business questions and complex data into clear insights, root-cause analysis and actionable recommendations that support business decisions
Partner with stakeholders to define and monitor consistent business metrics, document calculation methods and build a shared understanding of results
Identify improvement opportunities and assess the impact of operational changes, technology adoption and customer initiatives, clearly communicating recommendations, assumptions and limitations
Lead strategic analytics initiatives supporting operational performance, customer experience, retention and growth, Commercial Insurance and incentive reporting, using approaches such as customer segmentation, predictive analytics and business modelling
Own the analytics roadmap and request intake process, balancing recurring deliverables with strategic initiatives and communicating priorities, timelines, dependencies and delivery risks
Coach and develop an analytics team with diverse skills, establish clear accountabilities, allocate work effectively and strengthen documentation, knowledge sharing and continuity of support
Ensure reporting accuracy and reliability through documented business rules, validation, reconciliation, peer review and user acceptance testing, including during system and data-source changes
Partner with Distribution, Operational Performance, Workforce Management, frontline managers, Human Resources, Finance and Technology to clarify business needs, align priorities and deliver coordinated analytics solutions

Simplify and improve the reporting portfolio, reduce manual effort and duplication, and help business partners use insights effectively through communication, training and adoption monitoring

What you bring to the table:

Bachelor’s degree in actuarial science, business management, finance, computer science, statistics, or related discipline
3+ years’ experience working in the financial industry, specifically insurance
5+ years’ experience managing teams
Strong analytical judgement and strategic thinking, with the ability to assess data quality, investigate root causes and recommend actions that support measurable business improvements
Skilled communicator, ability to interact with multiple teams and departments and adapt information to fit the audience
Ability to communicate complex findings through concise business narratives, clear visualizations and recommendations tailored to operational leaders, technical partners and senior executives
Strong technical and business judgement to challenge assumptions constructively, assess analytical approaches and translate business needs into practical solutions

Strong planning and stakeholder management skills, with the ability to manage competing priorities, communicate trade-offs and maintain quality in a fast-paced, changing environment
Advanced proficiency Excel, SQL, Power BI, MS Access

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The Manager, Analytics will lead strategic analytics initiatives, develop business insights, and build alignment across organizational levels. They are responsible for coaching the analytics team, managing the analytics roadmap, and partnering with stakeholders to deliver actionable data-driven solutions.

Requirements

Candidates must possess a bachelor's degree in a relevant field and have at least 5 years of experience managing teams. Additionally, 3+ years of experience in the insurance industry and advanced proficiency in SQL, Excel, and Power BI are required.

Skills

Leadership
Business acumen
Data analysis
Root-cause analysis
Strategic planning
Customer segmentation
Predictive analytics
Business modelling
Stakeholder management
Reporting
Excel
SQL
Power BI
MS Access
Communication
Coaching

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Physical and mental wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Analytics
Insurance
Financial industry
Business intelligence
Predictive analytics
Customer segmentation
SQL
Power BI
Excel
MS Access
Strategic thinking
Stakeholder management
Operational performance
Data quality
Reporting
Business modelling
Root-cause analysis
Team leadership
Commercial insurance
Incentive reporting
Workforce management
Distribution
Financial analysis
Computer science
Actuarial science
Business management
Statistics
Data validation
User acceptance testing
Actionable insights

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