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Added 2 mins ago
A
Product Guide - Seasonal
ARC'TERYX
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- Part-time
- Temporary
You are passionate about delivering exceptional customer service
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TU
Area Manager
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Vernon, BC
- Full-time
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SD
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- Full-time
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- Full-time
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
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W
(CAN) Front End Checkout Team Associate
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7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
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(CAN) Front End Checkout Team Associate
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(CAN) Pharmacy Assistant- Part Time
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(CAN) Front End Checkout Team Associate
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Overnight Freight Associate: Part Time - AIRDIRE
The Home Depot
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…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 2 mins ago
D
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- Full-time
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Added 2 mins ago
AR
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- Full-time
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AR
Food Service Supervisor
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AB
- Full-time
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POA Court Services Representative PFT
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…offences court; provide case management, administrative, and customer service duties for the provincial offences office and the Provincial Offences…
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Enterprise application experience (CRM, ERP, customer service, etc.)
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Strong understanding of the balance between customer service and business risk mindset
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Recoveries Officer
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Strong understanding of the balance between customer service and business risk mindset
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Territory Executive - CANADA
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- Full-time
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Added 2 mins ago
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Sales Associate
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Toronto, ON · East York, ON
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Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 2 mins ago
SI
Retail Assistant Manager
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- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 17 mins ago
NU
Wellness Program Specialist
Northeastern University
Vancouver, BC
- Full-time
Additionally, they must possess enthusiasm for wellness and higher education and a commitment to the mission and goals of the University through his/her/their dedication to customer service.
Added 17 mins ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
…in their goals of innovation, excellence and commitment to customer…
Added 17 mins ago
T
Personal Banking Associate Trainee
TD
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- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…

BrokerLink

Manager, Analytics

Calgary, AB, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

109,900 - 134,300

Incentive plan

Annual bonus: 15% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Manager, Analytics with a strong business acumen, to join BrokerLink and work out of our Calgary, AB or Toronto, ON office !

What you'll do here:

Provide leadership and build alignment across teams and organizational levels
Develop in-depth business knowledge and translate business questions and complex data into clear insights, root-cause analysis and actionable recommendations that support business decisions
Partner with stakeholders to define and monitor consistent business metrics, document calculation methods and build a shared understanding of results
Identify improvement opportunities and assess the impact of operational changes, technology adoption and customer initiatives, clearly communicating recommendations, assumptions and limitations
Lead strategic analytics initiatives supporting operational performance, customer experience, retention and growth, Commercial Insurance and incentive reporting, using approaches such as customer segmentation, predictive analytics and business modelling
Own the analytics roadmap and request intake process, balancing recurring deliverables with strategic initiatives and communicating priorities, timelines, dependencies and delivery risks
Coach and develop an analytics team with diverse skills, establish clear accountabilities, allocate work effectively and strengthen documentation, knowledge sharing and continuity of support
Ensure reporting accuracy and reliability through documented business rules, validation, reconciliation, peer review and user acceptance testing, including during system and data-source changes
Partner with Distribution, Operational Performance, Workforce Management, frontline managers, Human Resources, Finance and Technology to clarify business needs, align priorities and deliver coordinated analytics solutions

Simplify and improve the reporting portfolio, reduce manual effort and duplication, and help business partners use insights effectively through communication, training and adoption monitoring

What you bring to the table:

Bachelor’s degree in actuarial science, business management, finance, computer science, statistics, or related discipline
3+ years’ experience working in the financial industry, specifically insurance
5+ years’ experience managing teams
Strong analytical judgement and strategic thinking, with the ability to assess data quality, investigate root causes and recommend actions that support measurable business improvements
Skilled communicator, ability to interact with multiple teams and departments and adapt information to fit the audience
Ability to communicate complex findings through concise business narratives, clear visualizations and recommendations tailored to operational leaders, technical partners and senior executives
Strong technical and business judgement to challenge assumptions constructively, assess analytical approaches and translate business needs into practical solutions

Strong planning and stakeholder management skills, with the ability to manage competing priorities, communicate trade-offs and maintain quality in a fast-paced, changing environment
Advanced proficiency Excel, SQL, Power BI, MS Access

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The Manager, Analytics will lead strategic analytics initiatives, develop business insights, and build alignment across organizational levels. They are responsible for coaching the analytics team, managing the analytics roadmap, and partnering with stakeholders to deliver actionable data-driven solutions.

Requirements

Candidates must possess a bachelor's degree in a relevant field and have at least 5 years of experience managing teams. Additionally, 3+ years of experience in the insurance industry and advanced proficiency in SQL, Excel, and Power BI are required.

Skills

Leadership
Business acumen
Data analysis
Root-cause analysis
Strategic planning
Customer segmentation
Predictive analytics
Business modelling
Stakeholder management
Reporting
Excel
SQL
Power BI
MS Access
Communication
Coaching

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Physical and mental wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Analytics
Insurance
Financial industry
Business intelligence
Predictive analytics
Customer segmentation
SQL
Power BI
Excel
MS Access
Strategic thinking
Stakeholder management
Operational performance
Data quality
Reporting
Business modelling
Root-cause analysis
Team leadership
Commercial insurance
Incentive reporting
Workforce management
Distribution
Financial analysis
Computer science
Actuarial science
Business management
Statistics
Data validation
User acceptance testing
Actionable insights

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