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Added 19 days ago
Analyst, Pharmacy AR
Loblaw Companies Limited
Winnipeg, MB
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 19 days ago
Senior Analyst, National Claims Compliance
Loblaw Companies Limited
Brampton, ON
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 17 days ago
Manager, Data Science & Merchandising Analytics
Loblaw Companies Limited
Brampton, ON
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 14 days ago
Analyst, Supply Chain Replenishment
Loblaw Companies Limited
Brampton, ON
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 14 days ago
Senior Bilingual Analyst, Lease & Maintenance Administration
Loblaw Companies Limited
Montreal, QC
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 13 days ago
Sr. Financial Analyst, Franchise Costing
Loblaw Companies Limited
Brampton, ON
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 13 days ago
Revenue Management - Co-op Student
Loblaw Companies Limited
Toronto, ON
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 12 days ago
Analyst, Supply Chain Replenishment - Demand Planner
Loblaw Companies Limited
Brampton, ON
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 10 days ago
Sr Analyst, Supply Chain Automation Optimization & Controls
Loblaw Companies Limited
Calgary, AB
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…
Added 10 days ago
Senior Analyst, Inbound Transport (CSR Lead)
Loblaw Companies Limited
Brampton, ON
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow…
Added 19 days ago
Workforce Management Analyst
BrokerLink
Calgary, AB
Full-time
2-4 years’ experience in a workforce planning department (asset)
Added 1 month ago
Tax & Legal - Tax Analyst - Co-op/Intern 2027 - Multiple Locations
Deloitte
Edmonton, AB
Full-time
…tax (cross-border rules and filings), employer and mobility (workforce tax and payroll matters), transactions (tax due diligence and deal execution), and indirect taxes (GST/HST, PST/QST,…
Added 3 months ago
Integration Rights Analyst (6-Month Contract)
Blue Ant Media Inc.
Toronto, ON
Integration Rights Analyst (6-Month Contract)
Added 9 days ago
FMIS Business Analyst
The University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 9 days ago
Director, Business Decision & Financial Performance
Kinectrics
Toronto, ON
Full-time
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 9 days ago
Branch Oversight Manager
Sun Life Québec
Montreal, QC
Full-time
…independent Branch Oversight Review team and a Branch Oversight Analyst team. In this role, the successful candidate will be responsible for working closely with the Branch Oversight Review…
Added 10 days ago
FMIS Business Analyst
University of British Columbia
Vancouver, BC
$6,143.67 to $8,830.25 CAD / month
Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 10 days ago
Student, Cloud Infrastructure Analyst (Winter 2027)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Student, Cloud Infrastructure Analyst, AI Operations
Added 9 days ago
Market Analyst
Colliers
Saskatoon, SK
Full-time
The Market Analyst is responsible for collaborating with the sales teams to gather and analyze property information, research lease and sale comparables and maintain regional and market…
Added 9 days ago
Workforce Management Analyst
CBI Home Health
Winnipeg, MB · Calgary, AB · Toronto, ON
Full-time
CBI Home Health is looking to hire a Workforce Management Analyst in Toronto, Calgary or Winnipeg.
Added 1 month ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Toronto, ON
Full-time
…tax (cross-border rules and filings), employer and mobility (workforce tax and payroll matters), transactions (tax due diligence and deal execution), and indirect taxes (GST/HST, PST/QST,…
Added 1 month ago
Tax & Legal - Tax Analyst - Co-op/Intern 2027 - Multiple Locations
Deloitte
Saskatoon, SK
Full-time
…tax (cross-border rules and filings), employer and mobility (workforce tax and payroll matters), transactions (tax due diligence and deal execution), and indirect taxes (GST/HST, PST/QST,…
Added 10 days ago
Branch Oversight Manager
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Toronto One York
Full-time
…independent Branch Oversight Review team and a Branch Oversight Analyst team. In this role, the successful candidate will be responsible for working closely with the Branch Oversight Review…
Added 10 days ago
EAM – Tech Strategy Metrics & KPI Lead (Hyrbid)
Morgan Stanley
Montreal, QC
Full-time
Added 9 days ago
Sr Analyst, Supply Chain Automation Optimization & Controls
Loblaw Companies Limited
Calgary, AB
Full-time
…Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you…

BrokerLink

Workforce Management Analyst

Calgary, AB, Canada

Job type: Full-time
Experience: 2-4 years’ experience in a workforce planning department (asset)
Posting language: English
Posted: Sep 9, 2026

Apply About employer

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Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

59,300 - 72,500

Incentive plan

Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

What you’ll do here:

Ensure that service-level objectives are met on an intraday, daily, weekly, and monthly basis.
Monitor inbound and outbound calls in real time and adjust schedules as needed.
Optimize work schedules to meet our growth, service quality, and financial goals.
Generate and distribute real-time performance reports to management, highlighting key metrics and any areas of concern.
Analyze daily forecasts (TMT, calls and transactions received), analyze and adjust trends over the past weeks.
Management of schedule modifications.
Monitor and action the WFM Tickets and Service Level Chats, and ensure SLAs are met.
Manage proactive approval and denial of activities.
First line support for web station users.

What you bring to the table:

University degree or college diploma (business, math, statistics, economics, computer science, engineering), or any equivalent combination of education and experience.
2-4 years’ experience in a workforce planning department (asset)
Proficiency in Nice-WFM, Aspect e-WFM, Verint, Cisco and Avaya software (asset).
Can analyze results to generate operational improvements.
Strong knowledge of Excel, including pivot tables, data search and comparison techniques, conditional testing, and macros.
Strong written and verbal communication skills.
Effective time and priority management.
Teamwork and proactive individual contribution.
No Canadian work experience required however must be eligible to work in Canada

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The Workforce Management Analyst is responsible for monitoring real-time call volumes and adjusting schedules to ensure service-level objectives are met. They also analyze daily forecasts and performance metrics to optimize operational efficiency and provide support to system users.

Requirements

Candidates should possess a university degree or college diploma in a relevant field and have 2-4 years of experience in workforce planning. Proficiency in WFM software and advanced Excel skills are highly preferred for this role.

Skills

Workforce management
Scheduling
Real-time monitoring
Data analysis
Excel
Pivot tables
Forecasting
SLA management
Communication
Time management
Nice-WFM
Aspect e-WFM
Verint
Cisco
Avaya

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee share purchase plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Scheduling
Forecasting
SLA
Excel
Pivot Tables
Nice-WFM
Aspect e-WFM
Verint
Cisco
Avaya
Data Analysis
Performance Reporting
Operations
Customer Service
Business
Statistics
Economics
Computer Science
Engineering

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