Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 1 month ago
University Co-op Student - Customer Operations Innovation Analyst - 12 months - Winter 2027 -Markham
Hydro One Networks Inc
Markham, ON
As a Customer Operations Innovation Analyst Co-op, you will have the opportunity to gain valuable work experience that will complement your academic studies. You will work collaboratively…
Added 1 month ago
A(
Medical Data Analyst (Bulgarian Speaking)
Aimbient (formerly SST)
Toronto, ON
- $43,000 CAD / year
- Full-time
A Medical Data Analyst (Bulgarian Speaking) works under the direction of the Manager of Medical Analysis Operations to annotate and analyze videos captured by the Aimbient platform.…
Added 1 month ago
PA
Senior Financial Analyst, Financial Reporting
Porter Airlines Inc.
Toronto, ON
- Full-time
The Senior Financial Analyst, Financial Reporting will be a key member of the finance team, reporting directly to the Manager, Financial Reporting. This role is responsible for supporting…
Added 1 month ago
OS
Analyst/Senior Analyst, Admin and Corporate Development
Optimus SBR
Toronto, ON
- Full-time
Join a dynamic and engaging team that thrives on collaboration, innovation, and growth. The Analyst/Senior Analyst, Admin and Corporate Development role is an exciting opportunity to work…
Added 1 month ago
FG
ERP Business Analyst
Flynn Group of Companies
Mississauga, ON
- $85,000 to $110,000 CAD / year
- Full-time
We are seeking an experienced ERP Business Analyst to support our construction and manufacturing operations. This role focuses on ERP systems and business processes related to finance,…
Added 2 months ago
P&
Analyste fonctionnel SAP SD | SAP SD functional analyst
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 1 month ago
NB
Senior Analyst Stock Loans
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Analyst Stock Loans in the Capital Markets Operations team at National Bank means acting as a specialist in securities income and market event processing. In this role,…
Added 1 month ago
FC
Bilingual (English & French) Dealer Services Analyst
Ford Credit
Oakville, ON
- Full-time
This is a hybrid position based in Oakville, Ontario, requiring four or more days per week in the office with the potential for one remote day · To ensure a successful onboarding experience, you will be required to attend training in-person five days per week for your first four weeks
Added 1 month ago
C
Senior Security Operations Specialist
CDW
Mississauga, ON
- Full-time
The position is part of a 7-day per week, 24-hour per day managed services operations
Added 1 month ago
NB
Analyste - Opérations de paiements Internationaux
National Bank of Canada
Montreal, QC
- Temporary
A career as an International Payments Operations Analyst at National Bank offers a unique opportunity to leverage your expertise in supporting the evolution and execution of strategies…
Added 1 month ago
C
Senior Corporate Security Analyst
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
As Senior Corporate Security Analyst, you are both a senior operator and a project lead. You own detection and response work end-to-end, lead high-severity incidents, and raise the quality…
Added 2 months ago
IW
Senior SOC Analyst
Iconic Wineries of British Columbia
Vancouver, BC
- Full-time
The Senior SOC Analyst serves as the core escalation point for complex security events, leading deep-dive investigations, containment, and forensic evidence collection across hybrid cloud,…
Added 2 months ago
LC
Analyst, Supply Chain Replenishment
Loblaw Companies Limited
Brampton, ON
- Full-time
Must have strong computer skills, especially with Excel
Added 2 months ago
LC
Analyst, Supply Chain Replenishment
Loblaw Companies Limited
Brampton, ON
- Full-time
Must have strong computer skills, especially with Excel
Added 2 months ago
LC
Analyst, Pharmacy AR
Loblaw Companies Limited
Winnipeg, MB
- Full-time
The Analyst, Pharmacy AR provides analytical and process improvement support for the Pharmacy Accounts Receivable portfolio across three business units. The role is responsible for…
Added 2 months ago
LC
Senior Analyst, National Claims Compliance
Loblaw Companies Limited
Brampton, ON
- Full-time
We are seeking an experienced and detail-oriented Senior Analyst, National Claims Compliance, to support the management and resolution of claims across our retail and distribution network.
Added 1 month ago
LC
Analyst, Supply Chain Replenishment
Loblaw Companies Limited
Brampton, ON
- Full-time
Must have strong computer skills, especially with Excel
Added 1 month ago
LC
Senior Bilingual Analyst, Lease & Maintenance Administration
Loblaw Companies Limited
Montreal, QC
- Full-time
The Senior Bilingual Analyst, Lease & Maintenance Administration is responsible for supporting the administration and interpretation of retail leases across Québec and Atlantic Canada.
Added 1 month ago
LC
Sr. Financial Analyst, Franchise Costing
Loblaw Companies Limited
Brampton, ON
- Full-time
…closely with Merchandising Categories, franchisees, and Data Operations to execute promotional costing programs, analyze and resolve costing issues, and maintain costing accuracy across LCL…
Added 1 month ago
LC
Analyst, Supply Chain Replenishment - Demand Planner
Loblaw Companies Limited
Brampton, ON
- Full-time
The Analyst, Supply Chain Replenishmnet – Demand is responsible for managing and improving regional demand forecasts across Loblaw Companies Limited (LCL) to support optimal forecast…
Added 2 months ago
B
Workforce Management Analyst
BrokerLink
Calgary, AB
- Full-time
Added 1 month ago
TM
Business Reliability Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS currently has an exciting permanent opportunity as the Business Reliability Analyst reporting to the Manager of Business Reliability, the Business Reliability Analyst is responsible for…
Added 1 month ago
QP
Data Analyst - Portfolio Reporting, Real Estate Debt
QuadReal Property Group
Vancouver, BC
- Full-time
The Data Analyst - Portfolio Reporting, Real Estate Debt (12 month Contract) will report directly to the Director, Portfolio Reporting, Real Estate Debt. We are seeking a highly motivated…
Added 1 month ago
QP
Analyst, Investment Management & Leasing
QuadReal Property Group
Vancouver, BC
- Full-time
Based in Vancouver, BC, the Analyst, Investment Management & Leasing will play an important role in supporting the BC portfolio, comprised of a first-in-class portfolio of AAA / A office…
Added 4 months ago
Integration Rights Analyst (6-Month Contract)
Blue Ant Media Inc.
Toronto, ON
Integration Rights Analyst (6-Month Contract)

BrokerLink

Workforce Management Analyst

Calgary, AB, Canada

Full-time

Apply on intactfc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-4 years’ experience in a workforce planning department (asset)
Posting language: English
Posted: Sep 9, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

59,300 - 72,500

Incentive plan

Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

What you’ll do here:

Ensure that service-level objectives are met on an intraday, daily, weekly, and monthly basis.
Monitor inbound and outbound calls in real time and adjust schedules as needed.
Optimize work schedules to meet our growth, service quality, and financial goals.
Generate and distribute real-time performance reports to management, highlighting key metrics and any areas of concern.
Analyze daily forecasts (TMT, calls and transactions received), analyze and adjust trends over the past weeks.
Management of schedule modifications.
Monitor and action the WFM Tickets and Service Level Chats, and ensure SLAs are met.
Manage proactive approval and denial of activities.
First line support for web station users.

What you bring to the table:

University degree or college diploma (business, math, statistics, economics, computer science, engineering), or any equivalent combination of education and experience.
2-4 years’ experience in a workforce planning department (asset)
Proficiency in Nice-WFM, Aspect e-WFM, Verint, Cisco and Avaya software (asset).
Can analyze results to generate operational improvements.
Strong knowledge of Excel, including pivot tables, data search and comparison techniques, conditional testing, and macros.
Strong written and verbal communication skills.
Effective time and priority management.
Teamwork and proactive individual contribution.
No Canadian work experience required however must be eligible to work in Canada

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply on intactfc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Workforce Management Analyst is responsible for monitoring real-time call volumes and adjusting schedules to ensure service-level objectives are met. They also analyze daily forecasts and performance metrics to optimize operational efficiency and provide support to system users.

Requirements

Candidates should possess a university degree or college diploma in a relevant field and have 2-4 years of experience in workforce planning. Proficiency in WFM software and advanced Excel skills are highly preferred for this role.

Skills

Workforce management
Scheduling
Real-time monitoring
Data analysis
Excel
Pivot tables
Forecasting
SLA management
Communication
Time management
Nice-WFM
Aspect e-WFM
Verint
Cisco
Avaya

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee share purchase plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Scheduling
Forecasting
SLA
Excel
Pivot Tables
Nice-WFM
Aspect e-WFM
Verint
Cisco
Avaya
Data Analysis
Performance Reporting
Operations
Customer Service
Business
Statistics
Economics
Computer Science
Engineering

Report this job

Work requirements

Jobs in Canada