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Added 1 month ago
CF
Security Analyst II
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 1 month ago
L
Systems Analyst III - Health & Welfare Benefits Implementations
LifeWorks
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB · ON · CAN-ON-Home Office
- Full-time
Ready to make a real impact in the health and benefits space? We're looking for a Systems Analyst III - Health & Welfare Benefits Implementations to join TELUS Health's dynamic…
Added 1 month ago
SP
Systems Analyst 2 (Telephony)
Surrey Police Service
Surrey, BC
- Full-time
Surrey Police Service has an exciting opportunity for a Systems Analyst to join our Corporate Services Bureau to provide systems analysis with a focus on supporting SPS’s communication and…
Added 1 month ago
C
C-GE-917 – Stagaire en analyste et développeur en Intelligence d’affaires-EN
CAE
Montreal, QC
- Full-time
Added 1 month ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 1 month ago
C
C-GE-917 – Stagaire en analyste et développeur en Intelligence d’affaires
CAE
Montreal, QC
- Full-time
Added 1 month ago
BA
Senior Analyst – Cyber Threat Intelligence
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
Collect, validate, enrich, and analyze intelligence from OSINT, commercial intelligence sources, internal security data, and specialized cybercrime sources; assess source credibility and…
Added 1 month ago
BA
Senior Analyst – Operations and Assurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Senior Security Analyst - Security Operations & Assurance is a senior security generalist responsible for supporting day-to-day security operations and responding flexibly to evolving…
Added 1 month ago
Senior Analyst, IT Applications (Energy & HSE Systems)
PowerCo SE
St. Thomas, ON
The Senior Analyst, IT Energy & HSE (Energy, Health, Safety & Environment) role is the designated IT application owner for all Energy Management, HSE, Safety, Building Automation, and…
Added 1 month ago
Senior Analyst, IT Applications (Quality)
PowerCo SE
St. Thomas, ON
The Senior Analyst, IT Quality role is the designated IT system owner for all Quality-related applications supporting PowerCo Canada’s battery cell manufacturing operations. This role…
Added 1 month ago
2I
Cyber Security Analyst
2iSolutions Inc.
London, ON
- $90,000 to $110,000 CAD / year
- Full-time
We are seeking a senior IT Security Analyst for a permanent full time position. This is a hybrid position requiring 3 days onsite weekly in the Greater London Ontario area.
Added 1 month ago
C
Senior Enterprise Account Executive (Federal/Gov't) | Ottawa
Cohesity
Ottawa, ON · ON
- Full-time
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data -…
Added 1 month ago
VA
Junior Analyst
Vincent Associates Inc.
Toronto, ON
- Full-time
- Temporary
Fundata Canada Inc. is looking for a Junior Analyst that will work with the senior members of the Analytics & Data team to maintain Fundata’s document library, monitor daily processes,…
Added 1 month ago
C
Senior Security Operations Specialist
CDW
Mississauga, ON
- Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 1 month ago
C
Senior Corporate Security Analyst
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
As Senior Corporate Security Analyst, you are both a senior operator and a project lead. You own detection and response work end-to-end, lead high-severity incidents, and raise the quality…
Added 1 month ago
IW
Senior SOC Analyst
Iconic Wineries of British Columbia
Vancouver, BC
- Full-time
The Senior SOC Analyst serves as the core escalation point for complex security events, leading deep-dive investigations, containment, and forensic evidence collection across hybrid cloud,…
Added 1 month ago
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Workforce Management Analyst
BrokerLink
Calgary, AB
- Full-time
Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.
Added 1 month ago
WR
HRIS Analyst
Whitecap Resources Inc.
Calgary, AB
- Full-time
We are currently seeking a HRIS Analyst who will report to the Team Lead HRIS. You will be a team player who will support a busy HRIS function.
Added 1 month ago
TM
Business Reliability Analyst
Toyota Motor Corporation
Toyota Credit Canada Inc - Head Office
- Full-time
TFS currently has an exciting permanent opportunity as the Business Reliability Analyst reporting to the Manager of Business Reliability, the Business Reliability Analyst is responsible for…
Added 1 month ago
H(
Analyst, Sustainable Investing
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
- $76,000 to $124,000 CAD / year
- Full-time
membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
Added 1 month ago
MH
Network Security Analyst – ICAT Infrastructure
Mackenzie Health
Vaughan, ON
- $51.04 to $60.61 CAD / hour
- Full-time
Reporting to the Manager, Digital Information Systems, the Network Security Analyst is responsible for configuring, deploying and maintaining the comprehensive enterprise network security…
Added 1 month ago
K
Director, Business Decision & Financial Performance
Kinectrics
Toronto, ON
- Full-time
Added 1 month ago
CI
IAM Analyst / IAM Administrator 6-8 months Contract
Compugen Inc
Fairview, AB
- Contract
Assist with audit requests, compliance evidence gathering, and security initiatives.
Added 1 month ago
Energy Analyst Intern (Economics) - Summer 2027
The Brattle Group
Toronto, ON
As an Energy Analyst intern at The Brattle Group, you will be integral to our project teams, collaborating with senior consultants and experts. Your responsibilities will include:
Added 1 month ago
TC
Financial Analyst - Surety
Travelers Canada
Toronto, ON
- Full-time
…strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a…

BrokerLink

Workforce Management Analyst

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-4 years’ experience in a workforce planning department (asset)
Posting language: English
Posted: Sep 9, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

59,300 - 72,500

Incentive plan

Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

What you’ll do here:

Ensure that service-level objectives are met on an intraday, daily, weekly, and monthly basis.
Monitor inbound and outbound calls in real time and adjust schedules as needed.
Optimize work schedules to meet our growth, service quality, and financial goals.
Generate and distribute real-time performance reports to management, highlighting key metrics and any areas of concern.
Analyze daily forecasts (TMT, calls and transactions received), analyze and adjust trends over the past weeks.
Management of schedule modifications.
Monitor and action the WFM Tickets and Service Level Chats, and ensure SLAs are met.
Manage proactive approval and denial of activities.
First line support for web station users.

What you bring to the table:

University degree or college diploma (business, math, statistics, economics, computer science, engineering), or any equivalent combination of education and experience.
2-4 years’ experience in a workforce planning department (asset)
Proficiency in Nice-WFM, Aspect e-WFM, Verint, Cisco and Avaya software (asset).
Can analyze results to generate operational improvements.
Strong knowledge of Excel, including pivot tables, data search and comparison techniques, conditional testing, and macros.
Strong written and verbal communication skills.
Effective time and priority management.
Teamwork and proactive individual contribution.
No Canadian work experience required however must be eligible to work in Canada

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The Workforce Management Analyst is responsible for monitoring real-time call volumes and adjusting schedules to ensure service-level objectives are met. They also analyze daily forecasts and performance metrics to optimize operational efficiency and provide support to system users.

Requirements

Candidates should possess a university degree or college diploma in a relevant field and have 2-4 years of experience in workforce planning. Proficiency in WFM software and advanced Excel skills are highly preferred for this role.

Skills

Workforce management
Scheduling
Real-time monitoring
Data analysis
Excel
Pivot tables
Forecasting
SLA management
Communication
Time management
Nice-WFM
Aspect e-WFM
Verint
Cisco
Avaya

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee share purchase plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Workforce Management
Scheduling
Forecasting
SLA
Excel
Pivot Tables
Nice-WFM
Aspect e-WFM
Verint
Cisco
Avaya
Data Analysis
Performance Reporting
Operations
Customer Service
Business
Statistics
Economics
Computer Science
Engineering

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