Closed listing
Operations Coordinator – Leasing and Development
- Bromont, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Working hours
- 40 hours/week
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
About Bromont Campervan
Bromont Campervan is a growing SME specializing in van rentals and conversions. We operate in a high-demand market at the intersection of experiential tourism, mobile autonomy, and van life.
What we want: to structure our operations to support growth, enhance the customer experience, and further develop the conversion aspect.
We are therefore looking for an independent, organized, and solution-oriented individual to become the owner's operational right-hand person!
The Role
Ensure the complete coordination of rental operations and progressively contribute to the development of the conversion aspect.
This position aims to structure and evolve operations to allow the owner to focus on developing the business.
You will therefore have a high level of autonomy in a dynamic environment!
Main Responsibilities
We Are Looking For Someone Who Is
The position is expected to evolve with the growth of the conversion component. Increased involvement in the overall structuring of operations is planned in the medium term.
Bromont Campervan is a growing SME specializing in van rentals and conversions. We operate in a high-demand market at the intersection of experiential tourism, mobile autonomy, and van life.
What we want: to structure our operations to support growth, enhance the customer experience, and further develop the conversion aspect.
We are therefore looking for an independent, organized, and solution-oriented individual to become the owner's operational right-hand person!
The Role
Ensure the complete coordination of rental operations and progressively contribute to the development of the conversion aspect.
This position aims to structure and evolve operations to allow the owner to focus on developing the business.
You will therefore have a high level of autonomy in a dynamic environment!
Main Responsibilities
- Customer Experience – Rental and Conversion (before, during, after)
- Answer calls and emails
- Manage reservations and the calendar
- Ensure pre-departure, during, and return follow-ups
- Supervise vehicle departures and returns
- Manage unforeseen events and emergencies
- Coordination of rental operations
- Logistical organization of departures and returns
- Coordination with the person responsible for maintenance
- Verification of the general condition of the vans
- Preparation of vehicles (as needed, especially in high season)
- Maintenance of a uniform quality standard
- Structuring and improving processes
- Implementation of checklists and simple procedures
- Standardization of customer responses and follow-ups
- Optimization of management tools and the dashboard
- Documentation of procedures to ensure continuity
- Support for the conversion component
- Supply of materials and parts
- Organization of filing systems
- Logistical support for the technician
- Participation in the improvement of layout processes
- Contribution to the company's development
- Coordination with suppliers
- Management of daily priorities
- Support for operational decisions
- Active participation in the company's growth
We Are Looking For Someone Who Is
- Highly organized and structured
- Autonomous and capable of making decisions
- Comfortable with customer service
- Capable of managing multiple priorities simultaneously
- Comfortable with digital tools (MS Office and management tools)
- Basic knowledge of mechanical or design skills
- Interest in van life and sustainable tourism
- Experience in coordinating operations or managing SMEs
- 5 days/week
- Approximately 40 hours/week
- Some weekends depending on bookings
- Partial remote work possible
- Two consecutive days off per week
- Full-time, permanent position
- Competitive salary based on experience
- Additional compensation related to availability during peak season
- Salary progression possible based on role growth
- Strategic role in a growing SME
- Real autonomy and influence
- Direct collaboration with the Owner
- Opportunity to co-create the evolution of the position
- Dynamic, practical, and results-oriented environment
The position is expected to evolve with the growth of the conversion component. Increased involvement in the overall structuring of operations is planned in the medium term.
More about this job
Responsibilities
The Operations Coordinator will ensure the complete coordination of rental operations and contribute to the development of the conversion aspect. This role aims to structure and evolve operations to support business growth and enhance customer experience.
Requirements
The ideal candidate should be highly organized, autonomous, and comfortable with customer service while managing multiple priorities. Basic knowledge of mechanical or design skills and an interest in van life and sustainable tourism are considered assets.
Skills
- Organizational Skills
- Customer Service
- Decision Making
- Logistical Organization
- Process Improvement
- Digital Tools
- Communication
- Problem Solving
- Time Management
- Team Coordination
- Supplier Management
- Documentation
- Operational Support
- Prioritization
- Vehicle Maintenance
- Layout Improvement
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Logistics
- Hospitality
- Manufacturing
Keywords
- Van Rentals
- Conversions
- Experiential Tourism
- Mobile Autonomy
- Customer Experience
- Reservations Management
- Logistics
- Maintenance Coordination
- Quality Standards
- Process Documentation
- Supplier Coordination
- Operational Decisions
- Sustainable Tourism
- Management Tools
- Checklists
- Emergency Management