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Added 19 days ago
Customer Care Coordinator
Brookfield Residential
Edmonton, AB
Full-time
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for…
Added 20 days ago
Customer Care Coordinator
Brookfield Properties
Edmonton, AB
Full-time
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for…
Added 9 days ago
Customer Care Coordinator
Brookfield Residential
Calgary, AB
Full-time
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for…
Added 4 months ago
Customer Care Coordinator
TouchBistro
Toronto, Ontario
$50,000 to $60,000 CAD / year
Full-time
TouchBistro is looking for a Customer Care Coordinator to join our growing team and support our customers when they need it most. This role is part of the Customer Success department and…
Added 10 days ago
Customer Care Coordinator
Brookfield Properties
Calgary, AB
Full-time
The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for…
Added 15 hours ago
Customer Care Coordinator
East Penn Canada: Backup Power Division
Courtice, ON
Full-time
The Customer Care Coordinator is responsible for delivering exceptional front-line customer support to East Penn Canada customers across the country.
Added 1 month ago
Customer Care Coordinator
East Penn Canada
Courtice, ON
Full-time
The Customer Care Coordinator is responsible for delivering exceptional front-line customer support to East Penn Canada customers across the country.
Added 22 days ago
Bilingual Customer Care Team Coordinator - Part Time
ParaMed Home Health Care
Ottawa, ON
Part-time
As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French…
Added 12 days ago
Bilingual Customer Care Team Coordinator - Part Time
Extendicare
Ottawa, ON · ParaMed Admin Office - Champlain (Hunt Club Rd.)
Part-time
As a Bilingual Customer Care Representative, you will serve as the primary point of contact for clients and field staff, providing exceptional customer service in both English and French…
Added 23 days ago
Home Care Business Development & Care Coordinator - Alivio Care
ABM College
Calgary, AB
Full-time
At Alivio Care, we strive to change lives by providing our clients with the highest quality of in-homecare. We focus on compassionate and client-centered services designed to enhance their…
Added 1 month ago
Customer Care - Quality Control Coordinator
Wesgroup
Vancouver, BC
Wesgroup is seeking a highly organized, detail-oriented Quality Control Coordinator to join our Customer Care team in a one-year fixed term position. In this role, you will coordinate…
Added 1 month ago
Customer Care - Associate Quality Control Coordinator
Wesgroup
Vancouver, BC
Wesgroup is seeking a highly organized, customer-focused Associate Quality Control Coordinator to join our Customer Care team in a one-year fixed term position. In this developmental role,…
Added 14 days ago
Patient Care Coordinator
Endodontic Care Cambridge
Guelph, ON
Full-time
We’re looking for a Patient Care Coordinator to join us as one of the first members of our Cambridge team.
Added 2 months ago
CCR-Care Coordinator
Lifemark Health Group
Oakville, ON
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 22 days ago
Care Coordinator
Lifemark Health Group
Calgary, AB
Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 1 month ago
CCR-Care Coordinator
Lifemark Health Group
Halifax, NS
Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 1 month ago
Care Coordinator
Lifemark Health Group
Hamilton, ON
$17.6 to $22.31 CAD / hour
Temporary
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 18 days ago
Care Coordinator
Lifemark Health Group
Stratford, ON
$17.6 to $22.31 CAD / hour
Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 16 days ago
Care Coordinator
Lifemark Health Group
Markham, ON
$17.6 to $24.54 CAD / hour
Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 1 month ago
Care Coordinator
Lifemark Health Group
Amherst, NS
Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 22 days ago
Care Coordinator
Lifemark Health Group
Oakville, ON
$17.6 to $24.54 CAD / hour
Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 1 month ago
Front Desk Care Coordinator
Lifemark Health Group
Prince Edward, ON
$17.6 to $22.31 CAD / hour
Part-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 5 days ago
Care Coordinator
Air Liquide
Calgary, AB
Full-time
Respiratory Homecare Solutions is currently recruiting a highly energetic and motivated Care Coordinator in Calgary, AB. The Care Coordinator provides customer support by answering incoming…
Added 5 days ago
Care Coordinator
Air Liquide
Calgary, AB
Full-time
Respiratory Homecare Solutions is currently recruiting a highly energetic and motivated Care Coordinator in Calgary, AB. The Care Coordinator provides customer support by answering incoming…
Added 14 days ago
Care Coordinator - Evenings
Lifemark Health Group
Calgary, AB · Greater Calgary Metropolitan Area
$17 to $19 CAD / hour
Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…

Brookfield Properties

Customer Care Coordinator

Edmonton, AB, Canada

Job type: Full-time
Experience: 3 Years prior experience in a service administrative role or equivalent combination of education and experience
Posting language: English
Posted: Aug 31, 2026

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Original job description

Location

Edmonton - 202, 5103 Windermere Blvd. SW

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

The Customer Care Coordinator is responsible for the administrative coordination, implementation and follow up of all service related duties. This position is the primary contact person for homeowner inquiries regarding closing and post-possession concerns with their homes. Under the direction of the Customer Care Manager, this position is responsible for the administration and management of day-to-day site activities, including processing, tracking, monitoring, and reporting on service tickets and site administration duties.

Key Responsibilities:

Serve as a central information point within the service teams.
Create, monitor and report on Customer Service Work Orders, for interior, exterior and seasonal deficiencies.
Prioritize Customer Care team work load volumes, providing daily follow-up with trades and suppliers, Customer Care Tech’s, and customers to ensure all interior service work required is completed within prescribed timelines, subject to availability.
Recommend administrative actions to solve problems.
Facilitate customer, manager, technician and coordinator communications to others.
Ensure the majority of incoming customer service phone calls are received in person, with as few calls as possible answered by voicemail, returning calls in a timely manner and documenting customer issue calls.
Prioritize electronic service inquiries whether via e-mail or web portal, ensuring follow up with the customer within 4 hours during the business day.
Follow up with the customer the following day after trades appointments to ensure customers are satisfied with work completed.
Liaise with condominium corporations, utility companies, as required, for new home hookups.
Prepare all customer service files, Service Warranty packages and conduct contact calls.
Assist with ensuring all closed service files are properly catalogued with the Records Management.
Monitor the emergency calls to the pre-assigned Customer Care Tech on-call for that week.
In collaboration with the Customer Care Tech’s Site Manager ensure their schedules are filled appropriately, allowing for sufficient time during and between appointments and are recorded.
Review customer AVID surveys received and comment on or resolve any issues related to the service department.

What You'll Bring:

3 Years prior experience in a service administrative role or equivalent combination of education and experience
Proficient computer skills..
Strong communication skills, both verbal and written.
Customer service oriented.
Prior construction knowledge would be considered an asset.

What We Offer:

Competitive compensation and total rewards package.
Excellent extended medical, dental, and vision benefits beginning day 1.
RRSP program, contributions begin on day 1.
Career development programs.
Paid Volunteer Hours.
Paid parental leave.
Family planning assistance, including IVF, surrogacy and adoption options.
Wellness and mental health resources.
Pet insurance offering.
A culture based on our values of Passion, Integrity, Community!.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an extensive list of all responsibilities, duties, and skills required.

#BRP

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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More about this job

Responsibilities

The Customer Care Coordinator manages administrative service duties, including processing work orders and acting as the primary contact for homeowner inquiries. They also coordinate site activities, facilitate communication between trades and customers, and ensure service timelines are met.

Requirements

Candidates should have at least 3 years of experience in a service administrative role or an equivalent combination of education and experience. Proficiency in computer skills and strong verbal and written communication abilities are required, with construction knowledge considered an asset.

Skills

Administrative coordination
Customer service
Communication
Data entry
Service ticket management
Scheduling
Problem solving
Construction knowledge
Computer proficiency
Reporting
Trade liaison
Warranty administration

Benefits

Extended medical
Dental
Vision
RRSP program
Career development programs
Paid volunteer hours
Paid parental leave
Family planning assistance
Wellness and mental health resources
Pet insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Administrative
Construction
Homebuilder
Service Warranty
Work Orders
Site Administration
Records Management
AVID surveys
Trades
Suppliers
Real Estate
Sustainability
Customer Service
Scheduling
Communication
Reporting
Data Management

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