Configuration Support Specialist

Systems Configuration Support Specialist

Location: Mississauga, ON (Hybrid)

Pay Rate: Up to $25/hr CAD

Contract Duration: Through March 31, 2027, with potential for extension

Work Schedule: Monday–Thursday onsite | Friday remote

Start date: Mid-November

Position Overview

We are seeking a Systems Configuration Support Specialist to support the day-to-day maintenance, configuration, and optimization of critical business applications within a financial services environment.

This individual will be responsible for maintaining application stability, troubleshooting system issues, implementing configuration changes, and supporting enhancements across lending and loan origination platforms. The ideal candidate brings a strong background in application support, system configuration, incident management, and working with cross-functional teams to resolve technical issues.

Key Responsibilities

• Configure and maintain business applications, including loan origination workflows, decisioning rules, user roles, queues, and system integrations.
• Troubleshoot application incidents, conduct root cause analysis, and implement corrective actions.
• Manage and resolve support tickets related to system functionality, user access, and configuration changes.
• Develop and execute test cases for system changes, support User Acceptance Testing (UAT), and validate post-release functionality.
• Collaborate with internal IT teams, business stakeholders, and third-party vendors to investigate defects and coordinate resolutions.
• Review vendor release notes, assess potential system impacts, and support application updates.
• Maintain technical documentation, including standard operating procedures (SOPs), configuration guides, knowledge base articles, and change logs.
• Support system enhancements while ensuring compliance with security, audit, privacy, and data governance requirements.
• Partner with business teams to gather requirements, identify process improvements, and prioritize system changes.
• Support periodic audits by maintaining accurate testing, approval, and deployment documentation.

Required Qualifications

• Post-secondary degree or diploma in Computer Science, Information Systems, or a related field, or equivalent IT certifications and professional experience.
• 3–5 years of experience in application support, system configuration, or systems analysis.
• Experience supporting enterprise business applications, ideally within financial services, banking, or lending.
• Hands-on experience configuring application workflows, business rules, user permissions, or system integrations.
• Strong troubleshooting, incident management, and root cause analysis skills.
• Experience with testing, UAT coordination, defect tracking, and application release support.
• Proficiency with tools such as Jira, Confluence, Microsoft Excel, and Power BI.
• Familiarity with Software Development Life Cycle (SDLC) processes and change management.
• Strong communication, documentation, and cross-functional collaboration skills.

Preferred Qualifications

• Experience supporting Loan Origination Systems (LOS) or other financial services applications.
• Familiarity with lending operations, credit applications, loan funding, or financial workflows.
• Experience working with third-party software vendors to troubleshoot issues and implement enhancements.
• French bilingual proficiency is considered an asset.

Additional Details

This is a hybrid contract opportunity based in Mississauga, Ontario, requiring onsite attendance Monday through Thursday, with the flexibility to work remotely on Fridays.

The contract is currently scheduled through March 31, 2027, with the potential for extension based on business needs. Accepting candidates through at least November 6th, 2026

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.