Company OverviewBrother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother Canada was established in 1960, marking over 65 years of operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother International Corporation (BIC), based in the United States. BIC is in itself a subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan and operates in more than 30 countries worldwide.
Why Work at Brother?At Brother Canada, we’re more than a team; we’re a community guided by our culture drivers of Accountability, Authenticity, Excellence, and Boldness. We foster collaboration, growth, and work-life balance through flexible hours, hybrid work options, wellness subsidies, learning and development, recognition programs, and employee discounts. With roots in Montreal since 1960, we embrace continuous improvement and a culture of “Challenging Spirit,” offering stability while delivering a superior customer experience.
Role OverviewAs the Receptionist of Brother Canada, you will be the dynamic face and welcoming voice of our organization. Your role is pivotal in creating an exceptional first impression and embodying our vibrant corporate culture. Come be a key player in bringing Brother Canada’s unique challenging spirit to life!
Duties & ResponsibilitiesReception
- Open and close the reception area
- Greet visitors and direct them appropriately
- Answer and route incoming calls and customer inquiries
- Manage visitor access, badges, logbooks, and reception security procedures
- Support emergency procedures and report security concerns
- Receive courier packages and notify recipients
Mail & Courier
- Sort and distribute incoming and outgoing mail and packages
- Follow established in-person and virtual mail protocols
Administration
- Manage office supply orders, distribution, and inventory
- Prepare purchase orders in Zycus and support invoice and administrative processing
- Coordinate business cards, nameplates, onboarding kits, subscriptions, and other office requests
- Maintain reception documentation, employee files, and administrative records
- Support employee recognition initiatives, donations, and workplace initiatives
- Assist with company events, CSR activities, and seasonal reception activities
- Provide backup support for travel, DocuSign, Ascent, vending machine issues, and executive meeting coordination
- Support other departments with monthly administrative needs, reporting, and special projects
- Perform other duties and ad hoc requests as assigned
Experience & QualificationsLanguages:
- Proficient in both written and verbal French and English communication
- Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec
Experience:
- 2+ years of experience in reception or office administration
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Comfortable maintaining reports and databases and supporting a variety of projects
Other:
- Strong Communicator: Professional, friendly, and confident when assisting customers, visitors, and colleagues
- Customer-Focused: Excellent telephone and customer service skills with a positive attitude
- Organized & Detail-Oriented: Able to prioritize tasks and deliver accurate, high-quality work
- Adaptable Multitasker: Comfortable managing changing priorities and unexpected requests in a fast-paced environment
Additional Details for This RoleThis role will be onsite. You are expected to work from the stated job location 4 days a week. #atyourside
Our BenefitsWe believe benefits should empower you to thrive at work and beyond. Our health and wellness benefits go beyond the basics, with medical, dental, vision, mental health support, financial advisors, and fitness programs to keep your mind and body in top shape. We’re big believers in recharging your batteries, with flexible vacation, personal days, summer hours, and a company-wide holiday shutdown so you can enjoy real downtime. Our retirement plan helps your savings grow faster with matching contributions and extra perks like a TFSA and mortgage benefits. And because growth fuels success, we invest in you with development programs, from LinkedIn Learning and Brother curated learnings to tuition reimbursement and personalized development plans. But it’s not all work, we love to celebrate! From BBQs to gala nights and our STAR recognition program, your wins get noticed and rewarded. At Brother Canada, we are truly At Your Side, supporting your success every step of the way.
Our Mission, Vision & CultureOur mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.
About Where We WorkBrother Canada’s head office and distribution centre in Montreal’s West Island is at the heart of our operations, housing teams in Marketing, Sales, Customer Experience, HR, IT, Finance, Supply Chain, and more. Our sales office in Mississauga, Ontario, and distribution centre in Richmond, British Columbia, support our coast-to-coast operations. We collaborate across Canada and Brother Americas - always At Your Side.
Equal Opportunity Employer (EOE) StatementAt Brother Canada, we strive to provide an environment where everyone feels valued by respecting individual differences and welcoming diverse life and work styles. We are an equal opportunity employer and do not discriminate or make employment decisions on the basis of race, colour, religion, sex, disability, or any other protected characteristic.
