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Added 13 mins ago
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Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
…inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals, and shipping AI products…
Added 13 mins ago
Retail Sales Associate
Fire & Flower Inc.
Kawartha Lakes, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 13 mins ago
SI
Implementation & Training Specialist
Sofvie Inc.
Sudbury, ON · Greater Sudbury, ON
- Full-time
You'll lead onboarding from initial setup through implementation. You'll work closely with clients to understand their needs, build tailored training plans, and prepare their teams to use…
Added 13 mins ago
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Associate Optometrist
Specsavers
Kitchener, ON
- Contract
You’ll have access to a full suite of advanced clinical technology, including:
Added 13 mins ago
EC
Lead Electrical Designer
EnGlobe Corp.
Calgary, AB
- Full-time
Tetranex is hiring Lead Electrical Designer for our Calgary office
Added 13 mins ago
SB
Retail Sales Supervisor
Staples Business
Moncton, NB
- Full-time
As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will…
Added 13 mins ago
Business Systems Analyst ITS & HR (2026-MP-24)
University of Windsor
Windsor, ON
…Oracle ERP with a focus on Finance and HR, this position will lead new application implementations, upgrades and updates, and…
Added 13 mins ago
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Strategic Partnerships & Business Development Manager
Jumbo Interactive
Calgary, AB
- Full-time
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to…
Added 13 mins ago
JI
Senior Manager, Project Management
Jumbo Interactive
Calgary, AB
- Full-time
For more than 30 years, Stride has brought together the strategy, marketing, technology, customer service, finance, operations, regulatory expertise, and project management required to…
Added 13 mins ago
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Change Management Clinical Lead (1 day a week, 1 year contract)
Amplify Care
Kitchener, ON
- Part-time
The Change Management Clinical Lead will provide clinical and strategic leadership to support healthcare transformation and the successful adoption of innovative technologies and practices…
Added 13 mins ago
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AI Clinical Lead (1 day a week, 1 year contract)
Amplify Care
Kitchener, ON
- Part-time
The AI Clinical Lead role will provide clinical leadership and strategic oversight for AI initiatives at Amplify Care. This lead role will be responsible for identifying and supporting AI…
Added 14 mins ago
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Lead Data Engineer
Ipsos in Canada
Vancouver, BC
- $130,000 to $140,000 CAD / year
- Full-time
…across the organization. By bringing together information, technology, and expertise in a seamless and secure ecosystem, it empowers teams to move faster, think bigger, and deliver deeper,…
Added 14 mins ago
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AI Architect
Yochana
Vancouver, BC
- Contract
We are looking for a Technical Architect to design and lead the implementation of a
Added 14 mins ago
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Dynatrace Technical Architect
Yochana
Toronto, ON
- Full-time
Lead migration initiatives, including Splunk-to-Dynatrace transformations.
Added 14 mins ago
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Loss Prevention Specialist Full Time (MONCTON)
The Home Depot Canada
Moncton, NB
- Full-time
Proven ability to lead and drive complex projects to completion
Added 14 mins ago
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Learning Solutions Architect
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $57 CAD / hour
- Contract
…Talent and Learning COE leads, like Project Delivery, Learning Technology, and Learning Operations, on any day-to-day inquiries, BAU, or Branch Banking Academy transformation…
Added 14 mins ago
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Project Manager
Tenova
Mississauga, ON
- Full-time
The Project Manager will lead industrial projects within an environment focused on mechanical/ chemical engineering principles. This role requires managing complex projects in industrial…
Added 14 mins ago
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Technical Architect
TechDoQuest
Toronto, ON
- Full-time
Lead migration initiatives, including Splunk-to-Dynatrace transformations.
Added 14 mins ago
BC
HR Manager
BrainRidge Consulting
Toronto, ON
- Full-time
BrainRidge Consulting is a premium FinTech Technology Consulting firm with the energy of a startup and the experience of an enterprise. With a mission to empower financial institutions and…
Added 14 mins ago
MS
Plant Controller
Movement Search & Delivery
Brampton, ON
- Full-time
Lead budgeting, forecasting, and financial modeling for the plant
Added 14 mins ago
BC
Survey Lead – East Harbour Transit Hub Project
Bird Construction
Mississauga, ON
- Full-time
Reporting to the Project Director, the Survey Lead will work directly with the execution team to ensure that work completed by Bird Construction’s Infrastructure-Major Projects group meets…
Added 14 mins ago
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AI Engineer Lead
Hays
Toronto, ON
- Contract
We are seeking an experienced AI Engineer Lead to lead the engineering and production implementation of enterprise AI and Generative AI solutions on Microsoft Azure. The role requires…
Added 14 mins ago
PT
Embedded Software Developer
Pleora Technologies
Ottawa, ON
- Full-time
Help lead project planning by identifying tasks, effort and cost estimates and dependencies for the embedded software team
Added 14 mins ago
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🚀 Responsable principal(e), Opérations & Intégration des TI (IT Operations & Integration Lead)
Spordle
Boisbriand, QC
- Full-time
…is hiring an execution-focused IT Operations & Integration Lead to drive our year-one IT consolidation and assume full operational ownership of corporate IT across the group moving…
Added 28 mins ago
JI
Yard Associate
J.D. Irving, Limited
Moncton, NB
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…

BRP

CRM Product Owner, Agentforce & Consent Management

Montreal, QC, Canada

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Job details

Posting language: English
Posted: Sep 30, 2026

Original job description

We are looking for a CRM Product Owner who will report to the Acquisition CRM Manager to strengthen the customer experience through strong customer relationship management. You will be responsible for the digital product strategic growth and roadmap: from business needs identification to strategic orientation in regards to design, development, deployments and continuous improvement.

YOU’LL HAVE THE OPPORTUNITY TO:

Define and evolve customer engagement experiences: Understand customer, dealer, and business needs while staying informed on digital engagement trends and Salesforce capabilities. Identify opportunities to improve customer experiences through consent management, self-service capabilities, and conversational experiences.
Build the product vision and roadmap: Own and evolve the roadmap for customer consent, preference management, and Agentforce chatbot capabilities. Align priorities across business, IT, Legal, Development and Privacy teams to deliver customer and business value while maintaining compliance and customer trust.
Develop and manage the product backlog: Gather business requirements, write user stories, define acceptance criteria, and perform user acceptance testing. Prioritize initiatives that improve customer engagement, preference management, chatbot experiences, and operational efficiency.
Collaborate across teams: Partner closely with Privacy, CRM, Legal, Dev, IT, Brands, Facebook and external partners throughout the product lifecycle. Act as the bridge between business needs, regulatory requirements, and technical delivery.
Monitor performance and drive continuous improvement: Establish and monitor KPIs related to customer adoption, engagement, consent collection, and chatbot performance. Lead issue resolution, documentation, training, and change management activities to maximize product value and user adoption.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

Salesforce ecosystem knowledge: Hands-on experience with, or strong understanding of, Salesforce solutions such as Sales Cloud, Service Cloud, Digital Engagement, Bots, Agentforce, and related customer-facing capabilities.
Customer data and consent management knowledge: Experience working with customer preferences, consent management, privacy-related processes, customer data, or marketing technology ecosystems. Understanding of the importance of customer trust and compliant customer communications.
Business and customer mindset: Ability to understand the impact of digital products on customer experience and business performance. Comfortable defining KPIs, measuring outcomes, and presenting recommendations to stakeholders and leadership teams.
Adaptability and curiosity: Curious about emerging digital technologies and customer engagement capabilities. Quick learner who thrives in a fast-paced and evolving environment.
Collaboration and stakeholder management: Excellent communication and interpersonal skills, with the ability to work effectively across multiple teams and translate business needs into clear technical requirements.

Do you have other qualifications? Tell us what is unique about you that would be a great addition to the team.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP

What about some feel good perks:

Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.

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More about this job

Responsibilities

The Product Owner will define the strategic roadmap for CRM, consent management, and Agentforce chatbot capabilities. They will collaborate with cross-functional teams to gather requirements, prioritize the product backlog, and monitor performance KPIs.

Requirements

Candidates must have hands-on experience with the Salesforce ecosystem and a strong understanding of customer data, privacy, and consent management processes. Excellent communication skills and the ability to translate business needs into technical requirements are essential.

Skills

Salesforce
Product ownership
CRM
Consent management
Agentforce
Chatbot development
User stories
Backlog management
Stakeholder management
KPI monitoring
Data privacy
Digital engagement
Business requirements
User acceptance testing
Change management

Benefits

Annual bonus
Paid time away
Pension plan
Collective saving opportunities
Healthcare
Flexible work schedule
Summer schedule
Holiday season shutdown
Educational resources
Discount on BRP products

Visa sponsorship

Not detected in the job text

Keywords

Salesforce
Sales Cloud
Service Cloud
Agentforce
CRM
Product Owner
Consent Management
Preference Management
Chatbot
Digital Engagement
KPIs
User Stories
Backlog
Privacy
Stakeholder Management
Marketing Technology
Customer Experience
Change Management
Business Analysis
Roadmap

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