Customer Experience Data Analyst
- Greater Montreal Metropolitan Area, QC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
We are looking for an experienced CX Data Analyst to strengthen our CX function. Reporting to the CX Senior Manager and collaborating with the CX Portfolio Lead, this role translates customer feedback into actionable insights, driving aligned decision-making across the organization. It is well suited to someone who enjoys coordination, analysis, facilitation, and storytelling - connecting customer voice to decisions across the organization.
You’ll Have The Opportunity To
Insight Activation and Executive Support
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17 000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
You’ll Have The Opportunity To
Insight Activation and Executive Support
- Manage CX dashboards (CX/Ops metrics) and friction-removal tracking.
- Analyze trends and translate findings into clear recommendations.
- Support inner-loop operational recovery and outer-loop systemic improvements.
- Lead recurring dashboard reviews and executive committee preparations.
- Participate in dealer/customer panel activities and craft compelling executive summaries.
- 3–5 years in CX operations, customer insights, or research.
- Proficiency with CX/survey tools (e.g., Qualtrics) and analytics.
- Experience in executive reporting, closed-loop feedback, and governance.
- A degree in marketing, data analytics, or a related field.
- Familiarity with journey mapping, service design concepts, or scaling organizations (asset).
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
- Annual bonus based on the company’s financial results
- Generous paid time away
- Pension plan
- Collective saving opportunities
- Industry leading healthcare fully paid by BRP
- Flexible work schedule
- A summer schedule that varies by department and location
- Holiday season shutdown
- Educational resources
- Discount on BRP products
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17 000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
More about this job
Responsibilities
Manage customer experience and operations dashboards, analyze customer feedback and trends, and turn findings into actionable recommendations. Support operational recovery and systemic improvements, lead dashboard reviews and executive committee preparation, and contribute to customer and dealer panels and executive summaries.
Requirements
Candidates should have 3–5 years of experience in customer experience operations, customer insights, or research, along with proficiency in CX or survey tools such as Qualtrics and analytics. Experience with executive reporting, closed-loop feedback, and governance is expected, as is a degree in marketing, data analytics, or a related field; familiarity with journey mapping, service design, or scaling organizations is an asset.
Skills
- Customer Experience Analytics
- Customer Insights
- Data Analysis
- Dashboard Management
- Trend Analysis
- Recommendation Development
- Executive Reporting
- Closed-Loop Feedback
- CX Governance
- Survey Tools
- Qualtrics
- Customer Feedback Analysis
- Operational Recovery
- Friction-Removal Tracking
- Journey Mapping
- Service Design
Benefits
- Annual Bonus
- Paid Time Off
- Pension Plan
- Collective Savings Opportunities
- Fully Paid Healthcare
- Flexible Work Schedule
- Summer Schedule
- Holiday Season Shutdown
- Educational Resources
- Discount On BRP Products
Visa sponsorship
Not detected in the job text
Categories
- Data & Analytics
- Customer Service & Support
- Marketing
- Manufacturing
Keywords
- Customer Experience
- CX Operations
- Customer Insights
- Customer Feedback
- Data Analytics
- Qualtrics
- Survey Tools
- CX Dashboards
- Operations Metrics
- Trend Analysis
- Actionable Recommendations
- Friction-Removal Tracking
- Closed-Loop Feedback
- Operational Recovery
- Systemic Improvements
- CX Governance
- Executive Reporting
- Executive Committee
- Customer Panels
- Dealer Panels
- Journey Mapping
- Service Design
- Marketing
- Manufacturing