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Added 15 mins ago
Project Manager
Capgemini
Toronto, ON
We are looking for an experienced Service Delivery Manager SDM to lead endtoend service delivery client engagement resource management and operational excellence across multiple projects…
Added 29 mins ago
Y
IT Project Manager-Telecom
Yochana
Brampton, ON
- Full-time
Lead Hypercare governance and stabilization activities.
Added 29 mins ago
UC
Senior AI Project Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
We are seeking an experienced Senior Project Manager – AI SDLC to lead the strategic rollout of enterprise-wide, AI-augmented engineering capabilities, developer tooling, and intelligent…
Added 29 mins ago
AS
IT Project Manager- Telecom
Ardent SoftSol Inc.
Brampton, ON
- Contract
Lead Hypercare governance and stabilization activities.
Added 29 mins ago
Manager, Marketing
Joseph Ribkoff
Dorval, QC
Lead the development and execution of co-op marketing initiatives with strategic retail partners.
Added 29 mins ago
C
Analyst, Workday Talent and Compensation
Cogeco
Burlington, ON · Montreal, QC
- Full-time
Connect skills, talent, learning, and compensation data structures to optimize the employee and manager experience.
Added 44 mins ago
MD
Portfolio Coordinator - Information Technology Spec 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 44 mins ago
MD
Lead IT Auditor - State Prog Admin Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 59 mins ago
B
Sr. Project Control Officer - Wealth
BeachHead
Toronto, ON
- Contract
Working with one of our top financial clients, this role calls for a Sr. Project Control Officer - Wealth to lead and support projects from initiation through implementation within a…
Added 59 mins ago
CP
Manager, Total Rewards
CAAT Pension Plan
Toronto, ON
- Full-time
Strengthen governance, compliance, and risk management by conducting program and data audits, maintaining data integrity, and ensuring adherence to applicable legislation, policies, and…
Added 59 mins ago
FC
Project Manager - Mining & Metals
Fluor Corporation
Vancouver, BC
- Full-time
…significant and complex scope on a major project. You will lead multidisciplinary teams to plan, direct, and execute work requiring a safety focused mindset, strategic aptitude, technical…
Added 59 mins ago
Specialist Information Security (Governance)
Independent Electricity System Operator
Canada
Support in the development and delivery of Identity and Access Management roadmap, IAM program governance including advice and consultation to key business stakeholders, to further support…
Added 59 mins ago
Senior Manager, IT Business Partner
Celestica International LP
Toronto, ON
Requirements Gathering & Workshop Facilitation: Lead detailed requirements gathering workshops with HR subject matter experts using Design Thinking, process mapping, and structured business…
Added 1 hour ago
B
Customer Experience Portfolio Lead
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an experienced CX Portfolio Lead to drive the evaluation, governance, and value delivery of our customer experience initiatives. Reporting to the CX Senior Manager, this…
Added 1 hour ago
D
Director Product Strategy
Dexian
Toronto, ON
- Contract
Our client is seeking an experienced Director, Product Strategy & Growth to lead the strategic direction, growth, profitability, and lifecycle management of an assigned product portfolio.
Added 1 hour ago
B
Customer Experience Data Analyst
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for an experienced CX Data Analyst to strengthen our CX function. Reporting to the CX Senior Manager and collaborating with the CX Portfolio Lead, this role translates…
Added 1 hour ago
MF
AVP, Client Engagement & Communications
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…relationships. You will shape timely, relevant interactions that lead to coordinated action and measurable…
Added 1 hour ago
IR
Associate Vice President, Salesforce Engineering & Development
Info-Tech Research Group
Toronto, ON · London, ON
- Full-time
We are seeking an accomplished, hands-on-minded engineering executive to build and lead our Salesforce engineering and development organization. This is not a steady-state operating role:…
Added 1 hour ago
AT
DocuSign Analyst
Anvik Technologies
Toronto, ON
- Contract
Advanced knowledge of Agile delivery and systems or data analysis
Added 1 hour ago
KG
ServiceNow ITOM / AIOps Solution Architect
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
We are seeking a highly strategic and hands-on ServiceNow ITOM / AIOps Solution Architect to lead the end-to-end architecture of our IT operations transformation initiatives. In this…
Added 1 hour ago
N
AVP - Associate General Counsel
Nasdaq
Toronto, ON
- Full-time
Lead the drafting, review and negotiation of complex technology and services agreements and other commercial arrangements with sophisticated financial institutions, including addressing…
Added 1 hour ago
K
Director, IT Managed Services
Klick
Toronto, ON
- Full-time
…powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff,…
Added 1 hour ago
B
Co-op/Intern or New Grad, Digital Marketing - January 2027
BDO
Toronto, ON
- Full-time
…Digital Marketing Team, by assisting with day-to-day operations, lead management, data administration, campaign execution, reporting, and process coordination activities. This role provides…
Added 1 hour ago
IC
VP, Corporate Actuarial
ivari Canada
Toronto, ON
- Full-time
Lead actuarial valuation and regulatory capital reporting activities, ensuring the accuracy and adequacy of actuarial liabilities and capital requirements
Added 1 hour ago
GT
Project Manager - Capital Markets
GFT Technologies
Toronto, ON
- Contract
We are seeking an experienced Technology Project Manager to lead large-scale technology transformation initiatives within a complex enterprise environment. This role focuses on delivering…

BRP

Customer Experience Portfolio Lead

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

We are looking for an experienced CX Portfolio Lead to drive the evaluation, governance, and value delivery of our customer experience initiatives. Reporting to the CX Senior Manager, this role works closely with data analysts and CX champions to prioritize opportunities, build financial business cases, and track realized ROI across the portfolio. It is well suited to someone who enjoys structured decision-making, financial modelling, and driving accountability across functions.

You’ll Have The Opportunity To

Pipeline and Business Cases

Maintain the central CX opportunity pipeline across all business units.
Own financial models and ROI business cases for proposed initiatives.
Define, apply and maintain evaluation criteria to rank and balance quick wins with strategic projects.

Governance and Delivery

Prepare decision packages and recommendations for CX steering committees.
Lead portfolio reprioritization and manage central decision logs.
Monitor stage-gate progress, metrics impact (NPS, CLV), and realized value.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALIFICATIONS:

5+ years in portfolio/PMO/operations management with a focus on CX initiatives.
Strong financial modelling, business case development, and ROI tracking skills.
Experience with stage-gate governance and benefits realization frameworks.
CCXP certification and/or experience with dealer networks/powersports (asset).

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP

What About Some Feel Good Perks

Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17 000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.

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More about this job

Responsibilities

Manage the central customer experience opportunity pipeline, develop financial models and ROI business cases, and apply evaluation criteria to prioritize initiatives across business units. Prepare recommendations for steering committees, lead portfolio reprioritization, and monitor stage-gate progress, customer metrics, and realized value.

Requirements

Requires at least five years of portfolio, PMO, or operations management experience focused on customer experience initiatives, along with strong financial modeling, business case development, and ROI tracking skills. Experience with stage-gate governance and benefits realization frameworks is expected; CCXP certification and dealer network or powersports experience are assets.

Skills

Portfolio Management
Customer Experience
Financial Modeling
Business Case Development
ROI Tracking
Stage-Gate Governance
Benefits Realization
Opportunity Pipeline Management
Evaluation Criteria
Portfolio Prioritization
Decision Package Preparation
Decision Log Management
Metrics Monitoring
Cross-Functional Collaboration
NPS
CLV

Benefits

Annual Bonus
Paid Time Off
Pension Plan
Collective Savings Opportunities
Fully Paid Healthcare
Flexible Work Schedule
Summer Schedule
Holiday Season Shutdown
Educational Resources
Discounts On BRP Products

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
CX Portfolio
Portfolio Management
PMO
Operations Management
Opportunity Pipeline
Financial Modeling
Business Cases
ROI Tracking
Evaluation Criteria
Portfolio Prioritization
Stage-Gate Governance
Benefits Realization
Steering Committees
Decision Logs
NPS
CLV
CCXP
Dealer Networks
Powersports
Data Analysts
CX Champions

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Jobs in Canada