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Added 10 mins ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
· Act as a trusted advisor on paid search and activation strategy
Added 10 mins ago
VP
Canadian Business Immigration Lawyer
Vialto Partners
Vancouver, BC · Montreal, QC
- Full-time
Serve as a trusted advisor to multinational organizations, collaborating with immigration, mobility, tax, and compliance professionals to deliver integrated global mobility solutions.
Added 10 mins ago
K
Staff Accountant, U.S. Corporate Tax
KPMG
Vaughan, ON · ON · Toronto, Ontario
- Full-time
…build their personal brand as a significant trusted business advisor in our…
Added 10 mins ago
D
Advisor, Business development and sales support
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 10 mins ago
S
Account Manager, SMB
SOTI
Mississauga, ON
- Full-time
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Added 10 mins ago
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Investment Associate - Trading & Administration
RBC
Oakville, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. As an…
Added 10 mins ago
ST
Service Advisor
Smithers Toyota
Smithers, BC
- Full-time
Smithers Toyota is looking for a Service Advisor to join our Service Department.
Added 10 mins ago
T
Senior Manager, Procurement Portfolio Advisor
TD
Toronto, ON
- Full-time
The Senior Manager, Procurement Portfolio Advisor is a senior leadership role within Enterprise Programs, Strategy & Support (EPSS), responsible for defining, leading, and evolving…
Added 25 mins ago
NB
Banking Advisor
National Bank of Canada
Rawdon, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 25 mins ago
NB
Senior Tax Compliance Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor – Tax Compliance in the CRS/FATCA/QI/QDD Tax expertise Centre team at National Bank means acting as an expert in interpretation, the application and governance…
Added 25 mins ago
CC
Business Advisor
Conexus Credit Union
Regina, SK
- Full-time
We’re looking for a Business Advisor to join our commercial team in Regina, who is passionate about helping local businesses succeed. You will be providing financial advice and creative…
Added 25 mins ago
GM
Field Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
- Full-time
As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your…
Added 25 mins ago
VD
Community Network Manager
Vancouver Division of Family Practice
Vancouver, BC
- Full-time
Become the “trusted advisor” to clinics in the PCN(s) and build a thorough understanding of their operational challenges
Added 25 mins ago
SL
Director, Domain Enterprise Architect (AI)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Serve as the trusted advisor to executives regarding AI strategy and investment planning.
Added 25 mins ago
D
Marketing Advisor, Planning & Operations
Desjardins
Toronto, ON
- Full-time
Added 25 mins ago
C
Application Development Engineer (Java) - AVP
Citi
Mississauga, ON
- Full-time
Serve as advisor or coach to new or lower level analysts
Added 25 mins ago
C
Customer Support Specialist
Clio
Calgary, AB · Vancouver, BC
- Full-time
Serving as a trusted advisor; providing solutions and coaching that enables our customers to leverage Clio to do their work more efficiently
Added 25 mins ago
Senior Advisor, Risk Management
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC
Would you like to take on a stimulating, high-impact challenge? We are looking for a Senior Advisor, Risk Management.
Added 25 mins ago
IF
Communications Advisor II - Strategic Internal Communications
Intact FC
Toronto, ON · Montreal, QC
- Full-time
As a Communications Advisor II, you will support the communications team on a wide range of programs and initiatives, draft and edit quality stories that engage employees and distribute…
Added 25 mins ago
Financial Advisor/Senior Financial Advisor - Hazeldean, Kanata, ON
Scotiabank
Ottawa, ON · Kanata, ON
Added 40 mins ago
SA
Parts & Service Advisor
Steele Auto Group
Gander, NL
- Full-time
Simmons Honda Powerhouse Recreation is looking for a Parts & Service Advisor to join our team in Gander, Newfoundland! You will play a crucial role in ensuring the smooth operation of the…
Added 40 mins ago
PI
Project Coordinator
Pinchin in Canada
Victoria, BC
- Full-time
Current employees are encouraged to speak with their HR Advisor for information on the application process.
Added 40 mins ago
Field Claims Advisor Property
Gore Mutual Insurance
Cambridge, ON
As a Field Claims Advisor, Property, you will provide exceptional customer service and effective cost control while managing property claims within your assigned territory. Based from your…
Added 55 mins ago
NB
Senior talent acquisition advisor
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Talent Acquisition Advisor in the Commercial Banking and Private Banking 1859 team at National Bank means acting as a strategic talent advisor who helps drive business…
Added 55 mins ago
NB
Advisor, Talent Attraction and Recruitment Excellence
National Bank of Canada
Montreal, QC
- Full-time
A career as an Advisor in operational excellence Talent Attraction and Acquisition at National Bank means acting as a resource person to support users, promote best practices, optimize…

BRP

Customer Service Advisor, Rider Experience

Sherbrooke, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

YOU'LL HAVE THE OPPORTUNITY TO:

The Customer Service Advisor, Rider Experience is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and Asia Pacific). Working closely with the dealer network, customers, and customer service colleagues, the role encompasses the following responsibilities:

Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
Identify and escalate customer dissatisfaction in order to improve operational processes.
Strike the right balance between business needs and customer needs by applying customer experience best practices.
Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

Experience in customer service or client relations required.
Strong verbal and written communication skills.
Proven ability to navigate ambiguity and find solutions independently.
Sound judgment and strong negotiation and problem-solving skills.
Exceptional interpersonal skills.
Strong follow-up and personal work organization skills.
Ability to communicate daily in both French and English with internal stakeholders and customers. Spanish is an asset.

The employee will work in Sherbrooke, Quebec.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP

What about some feel good perks:

Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.

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More about this job

Responsibilities

The Customer Service Advisor is responsible for resolving complex issues for demanding customers while negotiating creative solutions. They also collaborate with internal departments and the dealer network to optimize issue resolution and improve operational processes.

Requirements

Candidates must have experience in customer service or client relations and possess strong verbal and written communication skills. Proficiency in both French and English is required, with Spanish considered an asset.

Skills

Customer service
Client relations
Verbal communication
Written communication
Negotiation
Problem-solving
Interpersonal skills
Conflict resolution
Organization skills
French
English
Spanish

Benefits

Annual bonus
Paid time away
Pension plan
Collective saving opportunities
Healthcare
Flexible work schedule
Summer schedule
Holiday season shutdown
Educational resources
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Rider Experience
Negotiation
Conflict Resolution
Operational Processes
Client Relations
Problem Solving
Communication
Stakeholder Management
Hybrid
BRP
Recreational Vehicles

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