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Added 52 mins ago
J
Business Advisor – Learning & Development
Jobgether
Canada
- Part-time
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Business Advisor – Learning & Development based in Canada.
Added 52 mins ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Toronto, ON
- Full-time
Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish^® Canada
Added 52 mins ago
AS
Client Advisor (Seasonal) (Part-Time)
Acne Studios
Toronto, ON
- Part-time
We are looking for a part-time Seasonal Part-Time Client Advisor for our Yorkdale store. As Seasonal Part-Time Client Advisor at Acne Studios you will work collaboratively with your team to…
Added 53 mins ago
RB
Private Banker
Royal Bank of Canada
Mississauga, ON
- Full-time
…right partner at the right time, such as a Wealth Management Advisor/Counsellor for long-term investment advice, or a Commercial Account Manager for a business…
Added 53 mins ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
· Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
Added 53 mins ago
RB
Client Advisor Intern
Royal Bank of Canada
Whistler, BC
- Full-time
Works on routine and may experience non standard operational or support activities and assignments related to advisor, applying established methods.
Added 53 mins ago
RB
Financial Advisor
Royal Bank of Canada
Halifax, NS
- Full-time
As an RBC Financial Advisor, you attract, nurture, and grow relationships with our high-value personal and small business clients by adding value in the moments that matter to them. You…
Added 53 mins ago
RB
Banking Advisor
Royal Bank of Canada
Mystery Lake, MB · THOMPSON, Manitoba
- Full-time
Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
Added 1 hour ago
A
Commercial/Sales Account Director I
AMECO
Terrace, BC
- Full-time
The Commercial Account Director serves as a trusted advisor to customers and a key partner to internal business functions, developing commercial strategies that increase revenue,…
Added 1 hour ago
A
Commercial/Sales Account Director I
AMECO
Kitimat, BC
- Full-time
The Commercial Account Director serves as a trusted advisor to customers and a key partner to internal business functions, developing commercial strategies that increase revenue,…
Added 1 hour ago
B
Corporate Relations Advisor
Brunel
AB · Alberta, Canada
- $100 to $130 CAD / hour
- Contract
Brunel is currently seeking an experienced Corporate Relations Advisor to support Indigenous and stakeholder engagement activities for a major industrial organization in British Columbia.…
Added 1 hour ago
B
Customer Service Advisor, Rider Experience
BRP
Sherbrooke, QC
- Full-time
The Customer Service Advisor, Rider Experience is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and…
Added 1 hour ago
SW
ScotiaMcLeod Administrative Support Assistant - London, ON
Scotia Wealth Management
London, ON
- Contract
Respond to client inquiries and issues in a timely, responsive manner and escalating to Advisor
Added 1 hour ago
J
Chief Solution Architect (Pre-sales, AI + Data Transformation)
Jobgether
Canada
- Full-time
…transformation engagements. You will also act as a trusted advisor to senior executives, guiding decisions around cloud modernization, machine learning, Generative AI, and Agentic AI. This…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 2 hours ago
OM
Spécialiste en acquisition de talents
Omnicom Media
Montreal, QC
- Full-time
Added 2 hours ago
CL
Director, Client Relationships Eastern Canada
Canada Life
London, ON
- Full-time
…culture, and championing initiatives that enhance the client, advisor, and member…
Added 2 hours ago
CL
Director, Client Relationships Eastern Canada
Canada Life
Halifax, NS
- Full-time
…culture, and championing initiatives that enhance the client, advisor, and member…
Added 2 hours ago
CL
Director, Client Relationships Eastern Canada
Canada Life
Toronto, ON
- Full-time
…culture, and championing initiatives that enhance the client, advisor, and member…
Added 2 hours ago
CL
Director, Client Relationships Western Canada
Canada Life
Calgary, AB
- Full-time
…culture, and championing initiatives that enhance the client, advisor, and member…
Added 2 hours ago
CL
Director, Client Relationships Western Canada
Canada Life
Vancouver, BC
- Full-time
…culture, and championing initiatives that enhance the client, advisor, and member…
Added 2 hours ago
CL
Director, Client Relationships Western Canada
Canada Life
Winnipeg, MB
- Full-time
…culture, and championing initiatives that enhance the client, advisor, and member…
Added 2 hours ago
CL
Personal Shopper
CHANGE Lingerie
Vancouver, BC
- Internship
As a Personal Shopper, you'll be more than a sales associate. You'll become a trusted advisor, helping clients discover their perfect fit while developing valuable retail and customer…
Added 2 hours ago
RG
Finance Business Partner
Rohit Group
Ottawa, ON
- Full-time
Responsible for driving financial analysis of projects, including the evaluation of revenue and work in progress- acts as financial advisor to Operations team
Added 2 hours ago
TO
Senior Advisor, WSIB & Return To Work
The Ottawa Hospital
Ottawa, ON
- Full-time
The Senior Advisor Occ Health consults collaboratively with internal and external stakeholders to provide guidance, assistance and provide resolution of issues for workplace injuries. This…

BRP

Customer Service Advisor, Rider Experience

Sherbrooke, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

YOU'LL HAVE THE OPPORTUNITY TO:

The Customer Service Advisor, Rider Experience is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and Asia Pacific). Working closely with the dealer network, customers, and customer service colleagues, the role encompasses the following responsibilities:

Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
Identify and escalate customer dissatisfaction in order to improve operational processes.
Strike the right balance between business needs and customer needs by applying customer experience best practices.
Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

Experience in customer service or client relations required.
Strong verbal and written communication skills.
Proven ability to navigate ambiguity and find solutions independently.
Sound judgment and strong negotiation and problem-solving skills.
Exceptional interpersonal skills.
Strong follow-up and personal work organization skills.
Ability to communicate daily in both French and English with internal stakeholders and customers. Spanish is an asset.

The employee will work in Sherbrooke, Quebec.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP

What about some feel good perks:

Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.

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More about this job

Responsibilities

The Customer Service Advisor is responsible for resolving complex issues for demanding customers while negotiating creative solutions. They also collaborate with internal departments and the dealer network to optimize issue resolution and improve operational processes.

Requirements

Candidates must have experience in customer service or client relations and possess strong verbal and written communication skills. Proficiency in both French and English is required, with Spanish considered an asset.

Skills

Customer service
Client relations
Verbal communication
Written communication
Negotiation
Problem-solving
Interpersonal skills
Conflict resolution
Organization skills
French
English
Spanish

Benefits

Annual bonus
Paid time away
Pension plan
Collective saving opportunities
Healthcare
Flexible work schedule
Summer schedule
Holiday season shutdown
Educational resources
Product discount

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Rider Experience
Negotiation
Conflict Resolution
Operational Processes
Client Relations
Problem Solving
Communication
Stakeholder Management
Hybrid
BRP
Recreational Vehicles

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