Global CRM Specialist (Temporary, 12 months)
- Greater Montreal Metropolitan Area, QC, Canada
Temporary
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Job details
- Job type
- Temporary
- Apply by
- Work location
- This role can be based in either Montreal or Sherbrooke
- Experience
- At least 3 years of experience in customer relationship management or e-commerce.
- Posting language
- English
- Posted
Original job description
We are looking for a Global CRM Specialist to be a key player in the digital transformation. You will lead end-to-end digital projects with a focus on customer experience. Best of all, you’ll come to experience world-class BRP products and the Ultimate Ride in its many forms, as part of the world’s most exciting Powersports family.
You’ll Have The Opportunity To
Strategy
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17 000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
You’ll Have The Opportunity To
Strategy
- Work alongside CRM and the brand marketing teams (Ski-Doo, Sea-Doo, Can-Am Off-Road, Can-Am On-Road, Marine group).
- Participate and lead various projects.
- Work closely with different teams to execute and align vision with brands strategies.
- Analyze campaign results and share recommendations.
- Play a key role in lead acquisition to maintain a healthy database.
- Build and optimize the consumer journey through personalized touchpoints and content.
- Foresee and share best practices to bring innovation and increase program performance.
- Execute marketing automation processes that will support brands, working alongside your team members and partners.
- Plan, execute, and optimize multi-channel campaigns from beginning to end.
- Ensure quality control for CRM campaigns and make sure they are delivered on time.
- Standardize acquisition processes throughout brands and regions.
- Maintain, improve and monitor the lead management system.
- Help align internal and external teams on priorities and roadmap.
- A/B Testing global campaigns.
- Follow leads and manage opportunities to ensure conversion.
- Responsible for day-to-day operations of the CRM tools.
- Ensure deliverability and monitor IP reputation.
- Elevate marketing competencies through an active and informed global marketing community.
- Participate in workshops and training aligned with the vision.
- Support initiatives to develop and propel a unique and engaging CRM culture globally.
- A bachelor’s in marketing or related field.
- At least 3 years of experience in customer relationship management or e-commerce.
- Experience in marketing automation (email, SMS, or other channels).
- Knowledge of Adobe campaign solution or Salesforce required.
- Accustomed to HTML and JavaScript.
- Fluent in both written and spoken English and French.
- Eager to engage and innovate.
- Ability to work in collaboration with different divisions of the organization.
- Good communicator.
- Great problem-solving skills and creativity.
- Detail-oriented with a critical degree of accuracy.
- Ability to prioritize work and carry out multiple tasks simultaneously, while adhering to deadlines.
- Ability to lead medium-scale projects.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
- Annual bonus based on the company’s financial results
- Generous paid time away
- Pension plan
- Collective saving opportunities
- Industry leading healthcare fully paid by BRP
- Flexible work schedule
- A summer schedule that varies by department and location
- Holiday season shutdown
- Educational resources
- Discount on BRP products
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17 000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
More about this job
Responsibilities
Lead and optimize global, multi-channel CRM campaigns and customer journeys, including acquisition, lead management, testing, quality control, and campaign performance analysis. Manage day-to-day CRM tools and marketing automation processes while coordinating with brand, regional, and internal teams to improve conversion and program performance.
Requirements
Requires a bachelor’s degree in marketing or a related field and at least three years of experience in CRM or e-commerce, along with marketing automation experience and knowledge of Adobe Campaign or Salesforce. Candidates should be comfortable with HTML and JavaScript, fluent in written and spoken English and French, and able to collaborate, communicate, solve problems, prioritize tasks, and lead medium-scale projects.
Skills
- E-Commerce
- Marketing Automation
- Adobe Campaign
- Salesforce
- HTML
- JavaScript
- Campaign Management
- Lead Management
- A/B Testing
- Data Analysis
- Project Leadership
- Communication
- Problem-Solving
- Prioritization
- Attention to Detail
Benefits
- Annual Bonus
- Paid Time Off
- Pension Plan
- Collective Savings Opportunities
- Healthcare
- Flexible Work Schedule
- Summer Schedule
- Holiday Season Shutdown
- Educational Resources
- Discount on BRP Products
Visa sponsorship
Not detected in the job text
Categories
- Marketing
- Data & Analytics
- Management & Leadership
- Technology
Keywords
- CRM
- Marketing Automation
- Adobe Campaign
- Salesforce
- HTML
- JavaScript
- E-Commerce
- Email Marketing
- SMS Marketing
- Multi-Channel Campaigns
- Customer Experience
- Consumer Journey
- Lead Acquisition
- Lead Management
- Campaign Optimization
- A/B Testing
- Deliverability
- IP Reputation
- Personalization
- Data Analysis
- Conversion
- Brand Marketing
- Digital Transformation
- Project Leadership
- English
- French