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Financial Advisor Trainee
Co-operators
Moncton, NB
- Full-time
As an exclusive Financial Advisor of Co-operators you are an entrepreneurial-minded leader. You are a high achieving business builder who will manage your own insurance agency with the full…
Added 4 mins ago
SC
Bilingual Director, Client Growth (70309772)
Sodexo Canada Ltd
Halifax, NS
- $110,000 to $140,000 CAD / year
- Full-time
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries,…
Added 4 mins ago
Senior Industrial Electrician
ATS Automation
Cambridge, ON
Must be able to support Group Leader as a right hand and be able to fill in temporarily in Group Leaders absence.
Added 4 mins ago
YO
Administrative Agent (E&C)
YMCA of Greater Toronto
Brampton, ON
- Full-time
Provide information and referral services to meet customer needs, handle inquiries regarding the YMCA and local community programs and services.
Added 4 mins ago
SV
Food Service Aide (FSA) LTC - Perm Part Time
Schlegel Villages
Hamilton, ON
- Part-time
Support and embrace our resident-centered social culture and be proud to deliver the highest quality of customer service to our residents;
Added 4 mins ago
SV
Food Service Aide (FSA) LTC - Unscheduled Part time
Schlegel Villages
Hamilton, ON
- Part-time
Support and embrace our resident-centered social culture and be proud to deliver the highest quality of customer service to our residents;
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Project Coordinator
REXEL
Edmonton, AB
- Full-time
Rexel is a world leader in the electrical distribution market, operating in 18 Countries and leveraging a network of 1950 branches and 27000 employees. We provide innovative electrical…
Added 4 mins ago
Service Technician Supervisor
Smurfit Westrock
ON
Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help…
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Retail Shift Leader
Canna Cabana
Brooks, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
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Retail Shift Leader
Canna Cabana
Saskatoon, SK
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
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Retail Shift Leader
Canna Cabana
Calgary, AB · Shawnessy, Calgary, AB
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
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Sales Consultant
Sysco
Toronto, ON · Buckhead Toronto
- Full-time
…products and services, prospecting new business and building customer relationships, and achieving sales and profit goals within an assigned territory. This role may require working…
Added 4 mins ago
Staff Information Security Engineer - Threat Detection & Response
Visier Solutions Inc
Vancouver, BC
Visier is the global leader in Workforce Intelligence that powers every people decision. We bring Workforce AI to life for HR departments through our award-winning, agentic AI technology by…
Added 4 mins ago
VP
VP of Sales
Vishay Precision Group
Toronto, ON
- Full-time
This executive leader will drive revenue growth, expand market presence, strengthen key customer relationships, and develop high-performing teams across the global metals and industrial…
Added 18 mins ago
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Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Intérêt marqué pour la vente, le développement des affaires, une expérience en service à la clientèle (centre d’appels, services bancaires ou commerce de détail, un atout)
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7734-Sales Help(H)
Lids
Lloydminster, AB
- $15 USD / hour
- Part-time
…retail stores requires our retail sales team to provide each customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be subject…
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7734-3rd Key(H)
Lids
Lloydminster, AB
- $15.5 USD / hour
- Full-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
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5726 - 3rd Key
Lids
Sudbury, ON · Greater Sudbury, ON
- $18.1 USD / hour
- Part-time
…stores requires our retail sales team to provide each and every customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be a subject…
Added 18 mins ago
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Loader Operator - Crushing
Kode Group
Prince George, BC
- Full-time
Founded in 1965 in Prince George, BC, Kode Contracting is a third-generation company renowned as a leader in the crushing and aggregates sectors across various industries and regions. Our…
Added 18 mins ago
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5733-Sales Help(H)
Lids
Winnipeg, MB
- $16.4 USD / hour
- Part-time
…retail stores requires our retail sales team to provide each customer with the energy for an exceptional Lids experience, maintain our meticulous product presentations, and be subject…
Added 18 mins ago
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Fabricator
Crossroads C&I
Toronto, ON
- Full-time
…distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50…
Added 18 mins ago
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Restaurant Management | Leadership Roles
The Canadian Brewhouse
Kitchener, ON
- Full-time
Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality…
Added 19 mins ago
Customer Experience Lead
Laura Canada
AB · Rocky View, AB
As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You…
Added 33 mins ago
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Shipper/Receiver
LMI Technologies
Burnaby, BC
- $45,899 to $57,370 CAD / year
- Full-time
…system transactions to maintain inventory accuracy and meet customer delivery…
Added 33 mins ago
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Restaurant Management | Leadership Roles
The Canadian Brewhouse
Kitchener, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our Team is filled with people who are passionate about providing an above and beyond experience for guests. The goal is to strengthen the Canadian Brewhouse’s reputation with quality…

BRP

Rider Relations Advisor, Response Team

Sherbrooke, QC, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

YOU'LL HAVE THE OPPORTUNITY TO:

The Rider Relations Advisor, Response Team is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and Asia Pacific). Working closely with the dealer network, customers, and customer service colleagues, the role encompasses the following responsibilities:

Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
Identify and escalate customer dissatisfaction in order to improve operational processes.
Strike the right balance between business needs and customer needs by applying customer experience best practices.
Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

Experience in customer service or client relations required.
Strong verbal and written communication skills.
Proven ability to navigate ambiguity and find solutions independently.
Sound judgment and strong negotiation and problem-solving skills.
Exceptional interpersonal skills.
Strong follow-up and personal work organization skills.
Ability to communicate daily in both French and English with internal stakeholders and customers. Spanish is an asset.

The employee will work in Sherbrooke, Quebec.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP

What about some feel good perks:

Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.

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More about this job

Responsibilities

The Rider Relations Advisor is responsible for resolving complex issues for demanding customers and negotiating creative solutions across a global network. They also identify areas for operational improvement and collaborate with internal departments to optimize issue resolution.

Requirements

Candidates must have experience in customer service or client relations and possess strong verbal and written communication skills. Proficiency in both French and English is required, with Spanish considered an asset.

Skills

Customer service
Client relations
Verbal communication
Written communication
Negotiation
Problem-solving
Interpersonal skills
Conflict resolution
Operational process improvement
Relationship building
French
English
Spanish

Benefits

Annual bonus
Paid time away
Pension plan
Collective saving opportunities
Healthcare
Flexible work schedule
Summer schedule
Holiday season shutdown
Educational resources
Discount on BRP products

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Relations
Negotiation
Problem Solving
Conflict Resolution
Operational Processes
Stakeholder Management
Communication
BRP
Recreational Vehicles
Global Network
Hybrid Work

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