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Added 21 mins ago
R(
Fashion Associate (Part time) - New Sudbury Center
Reitmans (Canada) Ltée/Ltd
Sudbury, ON
- Part-time
RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands -…
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
MB · Manitoba, Canada
- Full-time
Added 1 hour ago
BU
Retail Relationship Banker
BMO U.S.
NB · New Brunswick, Canada
- Full-time
Added 2 hours ago
N
Gestionnaire de compte-FR
Noramco
Montreal, QC
- Full-time
Added 2 hours ago
NB
Expert Trust Services - Estate settlement
National Bank of Canada
Montreal, QC
- Full-time
Be a member of the Chambre des notaires du Québec.
Added 2 hours ago
B
Rider Relations Advisor, Response Team
BRP
Sherbrooke, QC
- Full-time
The employee will work in Sherbrooke, Quebec.
Added 2 hours ago
TH
Food counter attendant
Tim Hortons Québec
St. Paul, AB
- Full-time
Added 2 hours ago
BU
Retail Relationship Banker
BMO U.S.
PE · Prince Edward Island, Canada
- Full-time
Added 2 hours ago
WG
Mill Operations Supervisor
Wesdome Gold Mines Ltd
Wawa, ON
- $111,350 to $144,100 CAD / year
- Full-time
…assets, the Eagle River mine in Ontario and the Kiena mine in Québec. The Company’s primary goal is to responsibly leverage its operating platform and high-quality brownfield and greenfield…
Added 3 hours ago
BU
Retail Relationship Banker
BMO U.S.
Quebec, QC
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
BMO U.S.
SK · Saskatchewan, Canada
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
BMO U.S.
NL · Newfoundland and Labrador, Canada
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
BMO U.S.
AB · Alberta, Canada
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
BMO U.S.
NS · Nova Scotia, Canada
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
BMO U.S.
BC · British Columbia, Canada
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
BMO U.S.
ON · Ontario, Canada
- Full-time
Added 3 hours ago
RP
Director of Property Management-Ottawa
Rhapsody Property Management Services
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
Step into a high-impact leadership role with Rhapsody, where your expertise in property management in the Ottawa and Quebec rental markets, and passion for people will shape thriving…
Added 3 hours ago
WC
(CAN) Caissier
Walmart Canada
Montreal, QC
- Full-time
550 BOUL WILFRID-HAMEL, VILLE DE QUEBEC, QC G1M 2S6, Canada
Added 4 hours ago
B
Community Residential Manager
Boardwalk
Red Deer, AB
- Full-time
…across Alberta, British Columbia, Ontario, Saskatchewan, and…
Added 4 hours ago
P
Part-Time Flight Nurse
Propair
QC · Abitibi-Témiscamingue, QC
- Part-time
Propair - An Employer of Choice Founded over 70 years ago in La Sarre and now based in Rouyn-Noranda, Quebec, Propair is a trusted air carrier recognized for the quality and reliability of…
Added 4 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Added 4 hours ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Montreal, QC
- Full-time
Added 4 hours ago
S
Technicien en électromécanique / Electromechanical Technician
Smardt
Dorval, QC
- Full-time
Capacité à communiquer en français avec notre équipe basée au Québec
Added 5 hours ago
EI
Stratège en contenu et référencement (Bilingue)
EBlock Inc.
Canada
- $49,000 to $52,000 CAD / year
- Full-time
Added 5 hours ago
WL
Supervisor Operations, East
Wainbee Limited
Quebec, QC
- Full-time
Location: Quebec – Eastern Operations Warehouse

BRP

Rider Relations Advisor, Response Team

Sherbrooke, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 4, 2026

Original job description

YOU'LL HAVE THE OPPORTUNITY TO:

The Rider Relations Advisor, Response Team is responsible for resolving issues and recovering and retaining the most demanding customers across our global network (Americas, EMEA, and Asia Pacific). Working closely with the dealer network, customers, and customer service colleagues, the role encompasses the following responsibilities:

Find, negotiate, and propose creative solutions to customers' complex problems through discussions and written communications.
Identify and escalate customer dissatisfaction in order to improve operational processes.
Strike the right balance between business needs and customer needs by applying customer experience best practices.
Build relationships with other functions and departments within the company to mobilize the right resources at the right time and optimize issue resolution.

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

Experience in customer service or client relations required.
Strong verbal and written communication skills.
Proven ability to navigate ambiguity and find solutions independently.
Sound judgment and strong negotiation and problem-solving skills.
Exceptional interpersonal skills.
Strong follow-up and personal work organization skills.
Ability to communicate daily in both French and English with internal stakeholders and customers. Spanish is an asset.

The employee will work in Sherbrooke, Quebec.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP

What about some feel good perks:

Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 17,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.

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More about this job

Responsibilities

The Rider Relations Advisor is responsible for resolving complex issues for demanding customers and negotiating creative solutions across a global network. They also identify areas for operational improvement and collaborate with internal departments to optimize issue resolution.

Requirements

Candidates must have experience in customer service or client relations and possess strong verbal and written communication skills. Proficiency in both French and English is required, with Spanish considered an asset.

Skills

Customer service
Client relations
Verbal communication
Written communication
Negotiation
Problem-solving
Interpersonal skills
Conflict resolution
Operational process improvement
Relationship building
French
English
Spanish

Benefits

Annual bonus
Paid time away
Pension plan
Collective saving opportunities
Healthcare
Flexible work schedule
Summer schedule
Holiday season shutdown
Educational resources
Discount on BRP products

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Relations
Negotiation
Problem Solving
Conflict Resolution
Operational Processes
Stakeholder Management
Communication
BRP
Recreational Vehicles
Global Network
Hybrid Work

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