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Added 1 min ago
TM
Customer Service Representative
thyssenkrupp Materials NA
Concord, ON
- Full-time
Respond to inquiries related to orders, lead times, pricing, and product specifications
Added 2 mins ago
Inventory Lead
Laura Canada
Ottawa, ON
As a Store Inventory Lead, you possess a passion for fashion, you are detail-oriented and you like that everything is where it should be. You will be part of a winning team that provides a…
Added 2 mins ago
Quality Control Inspector (Supply Chain & Logistics)
OSI Maritime Systems
Burnaby, BC
Able to lead MRB process and run cross departmental MRB meetings, report to senior management on MRB status, conduct quarantine activities on non-conforming products and materials,…
Added 2 mins ago
Dredge / Utility Operator - Syncrude Base Mine
Fort McKay Group of Companies
Fort McMurray, AB
Under the direction of the Team Lead, the Dredge / Utility Operator is responsible for the operations of the dredge on a tailings pond in a safe, productive, and efficient manner according…
Added 2 mins ago
ON
Maintenance Planner
Ontario Northland
Englehart, ON
- $83,538 to $98,280 CAD / year
- Full-time
Lead the implementation and communication of new maintenance strategies or changes
Added 2 mins ago
EE
B2B Inside Sales / Customer Service Rep
Express Employment Professionals - Red Deer, AB
Lacombe, AB
- Full-time
Monitor order status, lead times, and delivery commitments.
Added 2 mins ago
D|
Demand Planning Manager
DECIEM | THE ABNORMAL BEAUTY COMPANY
Toronto, ON
- Full-time
2+ years of people management and/or leadership experience, with the ability to lead and develop a team of 1–2 Regional Demand Planners.
Added 2 mins ago
DE
Plant Production Manager
DM Elite Talent
Milton, ON
- Full-time
…thrives in a fast-paced environment and has a proven ability to lead teams, improve processes, and drive operational…
Added 2 mins ago
A
Senior Finance Manager
Altis
Kingston, ON
- $105,000 to $110,000 CAD / year
- Full-time
Lead financial planning and analysis (FP&A), overseeing annual and multi-year budgets, financial forecasts, quarterly projections, scenario modelling, and financial reporting across…
Added 2 mins ago
BC
Survey Lead – East Harbour Transit Hub Project
Bird Construction
Mississauga, ON
- Full-time
Reporting to the Project Director, the Survey Lead will work directly with the execution team to ensure that work completed by Bird Construction’s Infrastructure-Major Projects group meets…
Added 2 mins ago
ME
Accounts Payable Supervisor
Mark Edwards
Montreal, QC
- Full-time
Mark Edwards Apparel is looking for an experienced and detail-oriented Accounts Payable Supervisor to lead our accounts payable function.
Added 16 mins ago
EA
Ground Handler
Executive Aviation
Kamloops, BC
- Full-time
…Airport (YKA). This role reports directly to an amazing Shift Lead who is there to support…
Added 16 mins ago
JI
Yard Associate
J.D. Irving, Limited
Moncton, NB
- Part-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 16 mins ago
MS
Merchandise Manager - Full-Time
Michaels Stores
Canada
- Full-time
Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
Added 16 mins ago
Inside Sales Representative
Sonepar
Edmonton, AB
Added 16 mins ago
N
IP ODM/JDM Procurement Manager
Nokia
Ottawa, ON
- Full-time
As an ODM/JDM Procurement Manager, you will serve as the commercial and strategic procurement lead for outsourced hardware development and manufacturing programs. You will engage early with…
Added 31 mins ago
IG
Customs Compliance Officer
Insight Global
Mirabel, QC
- $39 to $50 CAD / hour
- Contract
…dotted-line relationship to Charles, the company's Trade Compliance…
Added 31 mins ago
DG
Vice-Président(e), Chaîne d'approvisionnement / Vice President Supply Chain - Montréal/Toronto
Dandurand Group
Montreal, QC
- Full-time
Reporting to the President & Chief Operating Officer, you will lead
Added 47 mins ago
A
Supervisor, Production Operations
Apotex
Toronto, ON · North York, ON
- $83,958 to $116,377 CAD / year
…performance and employee individual performance and contribution and lead initiatives (e.g. reliability) to facilitate improved…
Added 47 mins ago
FW
Senior Business Architect
Future Works
Remote, Canada
- Contract
- Remote
Operations Strategy & Value Chain Analysis: Lead the decomposition of complex, cross-functional business processes (supply chain, logistics, procurement, distribution) to expose structural…
Added 47 mins ago
FW
Solution Architect
Future Works
Remote, Canada
- Full-time
- Remote
Data Platform Collaboration: Work alongside the Data Engineering Lead to shape the canonical schema, integration patterns, and transformation rules required to unify historical freight,…
Added 1 hour ago
IT Project Manager
Canada Cartage Group of Companies
Mississauga, ON
Lead and manage complex technology projects within warehousing, distribution and logistics, with a primary focus on WMS implementations, ensuring successful delivery within scope, budget…
Added 1 hour ago
Production Supervisor
Nucor Rebar Fabrication
Montreal, QC
…culture. Candidates must demonstrate the ability to initiate, lead, and uphold safety practices, policies, procedures, and housekeeping standards at all…
Added 1 hour ago
TD
Operations Manager
The Dalton Company
Toronto, ON
- Full-time
Assess project risks, logistics, phasing requirements, site conditions, and constructability concerns.
Added 1 hour ago
B
Customer Service Representative
Brunel
Toronto, ON · Etobicoke, ON
- $70,000 to $75,000 CAD / year
- Full-time
…customer support, coordinate with internal teams and third-party logistics providers, resolve order and delivery issues, and maintain accurate documentation. This position is well suited to…

Brunel

Customer Service Representative

Toronto, ON, Canada
Etobicoke, ON, Canada

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Greater Toronto Area, ON

Introduction

Brunel is seeking a detail-oriented and service-focused Customer Service Representative to support the complete customer order process from initial inquiry through delivery and invoicing. The successful candidate will provide responsive customer support, coordinate with internal teams and third-party logistics providers, resolve order and delivery issues, and maintain accurate documentation. This position is well suited to an organized professional who communicates clearly, takes ownership of problems, and can manage multiple priorities in a fast-paced environment.

Responsibilities

Process customer inquiries received by email and telephone in a timely and professional manner.
Review, enter, confirm, monitor, and follow up on customer orders.
Process order changes and cancellations accurately.
Coordinate with third-party logistics providers regarding outbound shipments and deliveries.
Monitor order progress and maintain clear communication with customers throughout the order process.
Investigate and resolve damaged shipments, delivery concerns, customer issues, and third-party logistics challenges.
Prepare and process invoices for completed orders.
Print, scan, prepare, and file administrative documents as required.
Answer and direct incoming telephone calls.
Provide backup support for inbound orders and inventory supply monitoring.
Assist with sample processing and the management of promotional materials when required.
Complete additional assignments in accordance with established procedures and management direction.
Represent the organization professionally and contribute positively to its values, culture, and reputation.

Requirements

Previous experience in customer service, order management, sales administration, logistics coordination, or a related role.
Strong written and verbal communication skills.
Demonstrated ability to provide professional and solutions-focused customer service.
Excellent organizational skills with strong attention to detail and accuracy.
Ability to manage multiple orders, inquiries, and priorities simultaneously.
Strong problem-solving skills and the ability to resolve customer, shipping, and delivery issues.
Experience coordinating with warehouses, carriers, or third-party logistics providers is an asset.
Experience preparing invoices and maintaining order documentation is preferred.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Experience working with an ERP, order-management, or inventory-management system is an asset.
Ability to work effectively both independently and as part of a collaborative team.
Willingness to provide cross-functional administrative and operational support when required.

What We Offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Brunel provides the global recruitment and workforce services you need to lead your industry. With 50 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining and Infrastructure, we help you finish major projects safely, compliantly, on-time, within budget and at the highest quality, so you can keep growing – anywhere in the world.

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More about this job

Responsibilities

Manage customer inquiries and orders from initial contact through delivery and invoicing, including order changes, shipment coordination, and customer updates. Resolve order and delivery issues, maintain accurate documentation, and provide administrative and operational support as needed.

Requirements

Previous experience in customer service, order management, sales administration, logistics coordination, or a related role is required, along with strong communication, organization, accuracy, and problem-solving skills. Proficiency with Microsoft Office is required; experience with logistics providers, invoicing, order documentation, and ERP or inventory-management systems is an asset.

Skills

Customer Service
Order Management
Order Processing
Logistics Coordination
Customer Communication
Problem-Solving
Organization
Attention To Detail
Invoice Processing
Documentation Management
Microsoft Outlook
Microsoft Word
Microsoft Excel
ERP Systems
Inventory Management
Third-Party Logistics Coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Order Management
Order Processing
Order Changes
Order Cancellations
Logistics Coordination
Third-Party Logistics
Outbound Shipments
Delivery Monitoring
Shipment Issues
Invoice Processing
Administrative Documentation
Inventory Monitoring
Sample Processing
Promotional Materials
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
ERP Systems
Order-Management Systems
Inventory-Management Systems
Sales Administration
Warehouse Coordination
Carrier Coordination

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