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Added 7 mins ago
NT
Support à la conformité qualité de la production - Production quality compliance support (Quality Checker)
Nature's Touch Inc.
Montreal, QC
- Full-time
…established quality standards and meet regulatory requirements. This position plays a critical role in documentation management, food safety, quality assurance, and ensuring that production…
Added 7 mins ago
I
Package handler (Seasonal)
Intelcom
Brantford, ON
- Part-time
Work Environment: Fast-paced warehouse setting with shift-based schedules.
Added 7 mins ago
I
Package Handler - Warehouse Clerk Seasonal
Intelcom
Pembroke, ON
- Part-time
Work Environment: Fast-paced warehouse setting with shift-based schedules.
Added 7 mins ago
I
Package Handler – Warehouse Clerk Seasonal
Intelcom
Ottawa, ON · Vars
- Part-time
Work Environment: Fast-paced warehouse setting with shift-based schedules.
Added 7 mins ago
I
Package handler (full-time night shift)
Intelcom
Mississauga, ON
- Full-time
Work Environment: Fast-paced warehouse setting with shift-based schedules.
Added 22 mins ago
NF
Encapsulation Operator T2 (Temporary 6 month contract)
Natural Factors
Kelowna, BC
- Contract
Ability to learn and use company specific software, such as the Warehouse Management System
Added 22 mins ago
CS
Supply Chain - Co-op/Intern - 6 months term
Convoy Supply
Toronto, ON · Etobicoke, ON
- Full-time
Added 22 mins ago
BE
Warehouse Associate Full-Time | On-Site | Paris, Ontario
boneyard event services, inc
Mississauga, ON
- Full-time
We are seeking a motivated and dependable Warehouse Associate to join our operations team at our Paris, Ontario facility. This hands-on role is responsible for supporting the efficient…
Added 23 mins ago
WO
IT Field Technician (Union)
We One
Surrey, BC
- Full-time
Working knowledge of IT infrastructure including vehicle mounted data terminals, wireless networks, position detection, OCR and monitoring/alerting systems.
Added 23 mins ago
Warehouse Forklift Operator (Portage la Prairie, MB)
Simplot
Portage la Prairie, MB
This position is responsible for the movement of product from one location to another in a safe, cost-effective manner. The individual in this position will be required to fully understand…
Added 23 mins ago
DIVISION CHIEF (Data Analytics and Decision Support)
City of Toronto
Toronto, ON
The position leads multidisciplinary teams in delivering reliable, timely and actionable information to support evidence-based decision-making, operational planning, continuous improvement,…
Added 38 mins ago
RS
Branch Manager
Refrigerative Supply Limited
Surrey, BC
- Full-time
Working closely with the People and Culture team; recruiting, interviewing, and hiring staff personnel for openings in sales and warehouse positions.
Added 38 mins ago
TH
Plumbing Sales Part Time - ETOBICOKE S
The Home Depot
Toronto, ON
- Part-time
…items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in…
Added 38 mins ago
TH
Tool Rental Sales Part Time - LONDON N
The Home Depot
London, ON
- Part-time
…items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in…
Added 38 mins ago
TH
Kitchen & Bath Sales Part Time - LONDON N
The Home Depot
London, ON
- Part-time
…items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in…
Added 38 mins ago
TH
Overnight Freight Associate Part Time - WATERLOO
The Home Depot
Waterloo, ON
- Part-time
Warehouse environment that can be dusty and noisy.
Added 38 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
Warehouse environment that can be dusty and noisy.
Added 38 mins ago
TH
Paint Sales Part Time - WATERLOO
The Home Depot
Waterloo, ON
- Part-time
…items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in…
Added 38 mins ago
TH
Cashier Part Time - LONDON N
The Home Depot
London, ON
- Part-time
Warehouse environment that can be dusty and noisy.
Added 38 mins ago
TH
Plumbing & Electrical Sales Part Time - LONDON N
The Home Depot
London, ON
- Part-time
…items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in…
Added 38 mins ago
TH
Order Picker Part Time - LONDON N
The Home Depot
London, ON
- Part-time
Warehouse environment that can be dusty and noisy.
Added 38 mins ago
RB
Bulk Delivery Driver - Contract
Red Bull
Toronto, ON · Scarborough
- Contract
Load and unload trucks; support warehouse operations using forklift, power jack, and manual handling (“hand bombing”) of product
Added 38 mins ago
RS
Forklift / AGV Operator (Weekends)
Ryder Supply Chain Solutions
Caledon, ON · CAN - Caledon ON
- Full-time
Support the operation of Automated Guided Vehicles (AGV) to ensure the accurate transfer of product into and/or out of warehouse locations, load/unload trailers, move product throughout the…
Added 53 mins ago
RS
Forklift Operator - Weekends
Ryder System, Inc.
Caledon, ON
- Full-time
Under the responsibility of the Logistics Supervisor, the Material Handler I performs warehouse functions, which may include loading, picking, packing, shipping, receiving, forklift…
Added 53 mins ago
RS
Forklift / AGV Operator (Weekends)
Ryder System, Inc.
Caledon, ON
- Full-time
Support the operation of Automated Guided Vehicles (AGV) to ensure the accurate transfer of product into and/or out of warehouse locations, load/unload trailers, move product throughout the…

Brunel

Customer Service Representative

Toronto, ON, Canada
Etobicoke, ON, Canada

$70,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Customer Service Representative

Greater Toronto Area, ON

Introduction

Brunel is seeking a detail-oriented and service-focused Customer Service Representative to support the complete customer order process from initial inquiry through delivery and invoicing. The successful candidate will provide responsive customer support, coordinate with internal teams and third-party logistics providers, resolve order and delivery issues, and maintain accurate documentation. This position is well suited to an organized professional who communicates clearly, takes ownership of problems, and can manage multiple priorities in a fast-paced environment.

Responsibilities

Process customer inquiries received by email and telephone in a timely and professional manner.
Review, enter, confirm, monitor, and follow up on customer orders.
Process order changes and cancellations accurately.
Coordinate with third-party logistics providers regarding outbound shipments and deliveries.
Monitor order progress and maintain clear communication with customers throughout the order process.
Investigate and resolve damaged shipments, delivery concerns, customer issues, and third-party logistics challenges.
Prepare and process invoices for completed orders.
Print, scan, prepare, and file administrative documents as required.
Answer and direct incoming telephone calls.
Provide backup support for inbound orders and inventory supply monitoring.
Assist with sample processing and the management of promotional materials when required.
Complete additional assignments in accordance with established procedures and management direction.
Represent the organization professionally and contribute positively to its values, culture, and reputation.

Requirements

Previous experience in customer service, order management, sales administration, logistics coordination, or a related role.
Strong written and verbal communication skills.
Demonstrated ability to provide professional and solutions-focused customer service.
Excellent organizational skills with strong attention to detail and accuracy.
Ability to manage multiple orders, inquiries, and priorities simultaneously.
Strong problem-solving skills and the ability to resolve customer, shipping, and delivery issues.
Experience coordinating with warehouses, carriers, or third-party logistics providers is an asset.
Experience preparing invoices and maintaining order documentation is preferred.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Experience working with an ERP, order-management, or inventory-management system is an asset.
Ability to work effectively both independently and as part of a collaborative team.
Willingness to provide cross-functional administrative and operational support when required.

What We Offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Brunel provides the global recruitment and workforce services you need to lead your industry. With 50 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining and Infrastructure, we help you finish major projects safely, compliantly, on-time, within budget and at the highest quality, so you can keep growing – anywhere in the world.

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More about this job

Responsibilities

Manage customer inquiries and orders from initial contact through delivery and invoicing, including order changes, shipment coordination, and customer updates. Resolve order and delivery issues, maintain accurate documentation, and provide administrative and operational support as needed.

Requirements

Previous experience in customer service, order management, sales administration, logistics coordination, or a related role is required, along with strong communication, organization, accuracy, and problem-solving skills. Proficiency with Microsoft Office is required; experience with logistics providers, invoicing, order documentation, and ERP or inventory-management systems is an asset.

Skills

Customer Service
Order Management
Order Processing
Logistics Coordination
Customer Communication
Problem-Solving
Organization
Attention To Detail
Invoice Processing
Documentation Management
Microsoft Outlook
Microsoft Word
Microsoft Excel
ERP Systems
Inventory Management
Third-Party Logistics Coordination

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Inquiries
Order Management
Order Processing
Order Changes
Order Cancellations
Logistics Coordination
Third-Party Logistics
Outbound Shipments
Delivery Monitoring
Shipment Issues
Invoice Processing
Administrative Documentation
Inventory Monitoring
Sample Processing
Promotional Materials
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
ERP Systems
Order-Management Systems
Inventory-Management Systems
Sales Administration
Warehouse Coordination
Carrier Coordination

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