Service Center Administrator

Position Overview

We are seeking a highly organized and detail-oriented SSC Service Center Administrator to support procurement operations across Corporate, Capital, and Atlantic business functions. This role is responsible for the administration and coordination of the full procurement lifecycle, ensuring the timely and accurate processing of purchase requisitions, purchase orders, invoices, and supplier-related inquiries.

The successful candidate will serve as a key point of contact between internal stakeholders, suppliers, and procurement teams, helping to maintain efficient purchasing processes while ensuring compliance with company policies and procedures. This position requires strong administrative, problem-solving, and customer service skills, along with the ability to effectively manage multiple priorities in a fast-paced environment.

Key Responsibilities

Procurement Administration & Purchase Order Management

• Create and process purchase requisitions based on operational and business requirements.
• Monitor requisition approval workflows and follow up as required to ensure timely processing.
• Create, review, and approve purchase orders within established delegation-of-authority limits.
• Ensure all purchase requisitions and purchase orders contain the appropriate supporting documentation.
• Monitor purchase order approval status and distribute approved purchase orders to suppliers.
• Create and manage Service Entry Sheets (SES) for applicable service-related purchase orders.
• Confirm receipt of materials and services within the procurement system.

End-to-End Purchase Order Lifecycle Support

Manage procurement transactions throughout the complete purchase order lifecycle, including:

• Invoice discrepancy investigation and resolution.
• GR/IR (Goods Receipt/Invoice Receipt) monitoring and clearing activities.
• Supplier payment inquiries and support.
• Purchase order amendments, maintenance, and closure.
• Coordination with internal stakeholders and suppliers to resolve transactional issues.

Vendor & Stakeholder Support

• Serve as a primary point of contact for procurement-related inquiries via phone and email.
• Build and maintain positive working relationships with suppliers and internal business partners.
• Collaborate with vendors to resolve purchase order, invoice, payment, and delivery-related concerns.
• Escalate complex issues when required and ensure timely resolution.

Data Accuracy & Compliance

• Ensure purchase orders are established accurately with appropriate:
• Tax codes
• Payment terms
• Delivery schedules
• Cost objects and coding structures
• Support invoice processing activities and automated payment systems.
• Conduct root cause analysis to identify recurring transaction issues and implement corrective actions.
• Maintain accurate procurement records and documentation in accordance with company procedures.

Qualifications & Experience

Required Qualifications

• High School Diploma or equivalent.
• Previous experience in an administrative, procurement, purchasing, accounts payable, or shared services environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to data accuracy.
• Strong verbal and written communication skills.
• Customer-focused mindset with the ability to provide professional support to both internal and external stakeholders.

Preferred Qualifications

• Experience working with SAP or a comparable ERP system.
• Knowledge of procurement, purchasing, accounts payable, or supply chain processes.
• Experience supporting suppliers, vendors, and cross-functional business teams.
• Understanding of purchase order management, invoice processing, and payment support activities.
• Experience performing transactional issue resolution and process troubleshooting.