Sr. Pharmacy Operations

Sr. Pharmacy Operations

Hamilton, ON.

Full-time, permanent position, working on-site.

Introduction

We are hiring for our client, a leading healthcare organization specializing in specialty pharmacy, infusion therapy, and pharmaceutical services. Our client works collaboratively with healthcare providers, patients, and partners to deliver innovative, patient-centered care solutions.

We are seeking an experience and dynamic Senior Manager, Pharmacy Operations to play a key leadership role in overseeing pharmacy operations, ensuring excellence in sterile and non-sterile dispensing services, and driving operational performance. This individual will work closely with pharmacy leadership and cross-functional teams to support strategic objectives, maintain the highest standards of quality and compliance, and foster a culture of collaboration and continuous improvement. This is a permanent, full-time position available immediately.

Responsibilities

• Oversee daily pharmacy operations, including intake, sterile compounding production workflows, medication fulfillment, inventory, and order coordination.
• Manage staffing, scheduling, recruitment, employee performance, training coordination, and workforce planning.
• Monitor production timelines, workload, operational errors, and service delivery performance to ensure timely patient care.
• Collaborate with the Pharmacy Designated Manager and Sterile Compounding Supervisor to support regulatory compliance, quality assurance, and patient safety.
• Ensure adequate resources, equipment, supplies, and staffing to support sterile compounding operations.
• Oversee inventory management, purchasing coordination, medication storage, and cold-chain processes.
• Manage operational budgets, labour costs, expenses, and key performance indicators (KPIs).
• Investigate operational issues, implement corrective actions, and lead continuous improvement initiatives.
• Coordinate with customer service, warehouse, dispatch, and other departments to improve efficiency and service quality.
• Maintain effective relationships with Ontario Health at Home, healthcare partners, and other stakeholders.
• Support regulatory inspections, internal audits, and implementation of approved policies and procedures.
• Other duties as assigned by Management.

Requirements

Education and Experience

• Post-secondary education.
• Minimum 2 years of pharmacy experience, preferably in a supervisor or management position.
• Experience in infusion pharmacy and sterile compounding is preferred.
• Experience managing multidisciplinary teams, budgets, workforce planning, and inventory.
• Knowledge of Ontario Health at Home (OHaH) service delivery and contracts is an asset.
• Understanding of OCP requirements and NAPRA sterile compounding standards is an asset.
• Experience supporting inspections, audits, and quality improvement initiatives is an asset.

Technical Knowledge

• Pharmacy workflow and prescription processing systems, preferably Kroll.
• Microsoft Office, especially Excel, Word, and Outlook.
• Interpretation of financial and operational reports and performance metrics.

Skills

• Leadership and Accountability: Establish expectations and hold teams accountable.
• Operational Excellence: Manage complex workflows and resources.
• Patient Safety and Quality Focus: Support safe practices and quality standards.
• Problem-Solving: Evaluate challenges and implement sustainable solutions.
• Financial Planning: Understand costs, productivity, and budgets.
• Communication and Collaboration: Build relationships across teams and healthcare partners.
• Change Management: Lead and support operational change.
• Planning and Organization: Prioritize tasks and execute against deadlines.
• Continuous Improvement: Use performance data to improve processes and outcomes.
• Professionalism and Integrity: Demonstrate confidentiality, ethics, and respect for professional boundaries.
• Adaptability: Respond effectively to changing healthcare priorities.

What We Offer

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About Us

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