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Added 9 mins ago
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Must Have(s):
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Added 9 mins ago
BC
Member Advisor
Brunswick Credit Union
Petitcodiac, NB
- Full-time
…foster business development through effective communication, product knowledge, promotion, cross-selling and…
Added 9 mins ago
KS
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Brunswick Credit Union

Member Advisor

Petitcodiac, NB, Canada

This position has an annual salary in the range of $43,605 - $51,300. · Full-time

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Job details

Pay: This position has an annual salary in the range of $43,605 - $51,300.
Job type: Full-time
Apply by: Dec 12, 2026
Experience: The ideal candidate will have completed a High School diploma plus 1 year experience with cash including:
Posting language: English
Posted: Nov 12, 2026

Original job description

Petitcodiac Branch

Petitcodiac, NB

The Member Advisor is the first point of contact for members, and is responsible to create and maintain strong member relationships through the delivery of our member advice experience. Service may be related to cash and deposit products; processing financial transactions including daily balancing of cash and transactions; responding to member inquiries; and assisting members in utilizing credit union products and services. The position will also be responsible to analyze customer needs and foster business development through effective communication, product knowledge, promotion, cross-selling and referrals.

Key Responsibilities Of The Role Include

Sales, Service & Growth
Conduct a wide range of financial transactions while accurately balancing cash drawers and daily records.
Manage ATM and night depository deposits; investigate and resolve cash discrepancies.
Process debit and credit card applications in accordance with credit union policies.
Deliver exceptional account support by explaining services, addressing inquiries, and assisting with account changes.
Resolve member concerns and account discrepancies professionally, escalating complex issues as needed.
Actively promote and cross-sell credit union products and services based on member needs.
Stay current with marketing campaigns and actively participate in promotional initiatives.
Assess individual member financial needs and recommend appropriate solutions.
Refer complex requests or specialized services to the appropriate internal teams.
Support the achievement of branch and individual sales goals.
Maintain a strong understanding of credit union products, services, and competitive offerings.
Identify and recommend opportunities for improving service delivery and operational efficiency.
Risk Management & Compliance
Adheres to security procedures as they relate to the position.
Acts as joint custodian on assigned combinations; securely maintains branch and member records.
Ensures that cash is within the required limits of the credit union policies and procedures.
Adheres to the Government of Canada Proceeds of Crime, Money Laundering and Terrorist Financing Act, ensuring compliance with the policy and procedures.
Reviews Risk Management policies and procedures (including but not limited to robbery, money laundering, privacy and branch security) on an annual basis.

The ideal candidate will have completed a High School diploma plus 1 year experience with cash including:

Strong oral and written communication skills.
In-depth knowledge of products and services.
Skilled in sales, promotion, and making referrals.
Proficient with Microsoft Office 365.
Strong decision-making, analytical, and problem-solving abilities.
Familiar with compliance, privacy, and financial regulatory requirements.

This position has an annual salary in the range of $43,605 - $51,300.

At Brunswick Credit Union, our people are our greatest asset - over 200 dedicated employees drive our success. In return we offer a total compensation package that promotes work life balance including vacation starting at three weeks, personal days, even birthdays off. Employee wellness is a priority for us and we underscore that with 100% paid health and dental benefits and an annual wellness benefit to put towards what you feel will support your wellness journey. Want to grow with us? We take your professional development seriously too, and support employees’ growth through multiple course offerings and specialized training where fitting.

We are committed to providing a work environment that fosters inclusion, value and respect and reflects the diversity of the communities in which we live and serve. We encourage and welcome applications from traditionally underrepresented and equity-seeking groups. All qualified applicants will receive equal consideration; however, priority will be given to Canadian citizens and permanent residents. Should you require any accommodation during the recruitment process or otherwise, please notify us and we will work to meet your accessibility needs.

The ability to be bonded is a condition of employment with Brunswick Credit Union. This consists of the completion of a bonding application process which includes a criminal record and credit check.

Although we appreciate all applications, only those being considered for an interview will be contacted. Thank you for your interest in Brunswick Credit Union.

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More about this job

Responsibilities

Serve as the first point of contact for credit union members by processing financial transactions, answering inquiries, supporting accounts, and resolving concerns. Assess member needs, recommend and promote suitable products and services, support branch sales goals, and follow cash-handling, security, and regulatory requirements.

Requirements

A high school diploma and at least one year of cash-handling experience are required. Candidates should have strong communication, sales, product knowledge, Microsoft Office 365, decision-making, analytical, and problem-solving skills, along with familiarity with financial compliance and privacy requirements.

Skills

Oral And Written Communication
Financial Transactions
Cash Handling And Balancing
Customer Service
Sales And Cross-Selling
Product Knowledge
Financial Needs Assessment
Referrals
Problem-Solving
Decision-Making
Analytical Skills
Microsoft Office 365
Compliance And Privacy
Risk Management
Recordkeeping

Benefits

Three Weeks Of Vacation
Personal Days
Birthday Off
Paid Health And Dental Benefits
Annual Wellness Benefit
Professional Development And Training

Visa sponsorship

Not detected in the job text

Keywords

Credit Union
Member Advice
Member Relationships
Financial Transactions
Cash Handling
Cash Drawer Balancing
ATM Deposits
Night Depository
Debit Card Applications
Credit Card Applications
Account Support
Sales
Cross-Selling
Referrals
Product Promotion
Business Development
Branch Sales Goals
Microsoft Office 365
Risk Management
Regulatory Compliance
Anti-Money Laundering
Proceeds Of Crime
Terrorist Financing
Privacy
Branch Security
Recordkeeping

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