Building Handover & Resident Services Coordinator
Location: Vancouver, BC
Employment Type: Full-Time, On-Site
Compensation: $70,000 annually, with flexibility based on experience
Bucci Developments is a fully integrated real estate development firm overseeing every stage of the development process, from site acquisition and design through construction, marketing, and property management. With a focus on thoughtful design, quality craftsmanship, and long-term value, Bucci develops residential and commercial properties built to stand the test of time. By concentrating on a select number of projects at any given time, Bucci maintains a hands-on approach, collaborating closely with architects, interior designers, trades, and suppliers to ensure attention to detail at every stage. The result is well-crafted buildings and enduring communities that reflect our commitment to quality and lasting value.
About the Opportunity
We are seeking a highly organized, detail-oriented, and customer-focused individual to support the completion, occupancy, and ongoing operations of a brand-new purpose-built rental community in Vancouver.
This is a unique opportunity to be involved in a new residential building from the final stages of construction through its transition into an occupied rental community.
Working directly for the property owner, you will serve as an on-site representative, helping coordinate deficiency inspections, resident move-ins, warranty service, and maintenance requests while delivering an exceptional customer service experience.
The ideal candidate brings a practical understanding of residential construction and building systems, strong organizational skills, and a genuine commitment to providing excellent service to residents.
Key Responsibilities
Building Completion & Deficiency Coordination
- Conduct detailed walkthroughs of newly completed rental homes to identify and document deficiencies prior to occupancy.
- Maintain accurate deficiency records, including photographs, outstanding items, and completion status.
- Coordinate with the construction team, suppliers, and trades to schedule and track corrective work.
- Conduct follow-up inspections to confirm deficiencies have been addressed and homes are ready for occupancy.
Resident Move-Ins & Orientations
- Coordinate and conduct key release appointments, move-in condition inspections, and new resident walkthroughs on behalf of the landlord.
- Welcome residents and familiarize them with their new homes, appliances, building systems, amenities, and access procedures.
- Complete and maintain accurate move-in condition inspection documentation.
- Document any deficiencies or concerns identified during the move-in process and coordinate appropriate follow-up.
- Help ensure a welcoming, organized, and positive move-in experience.
Resident Service & Warranty Coordination
- Act as a primary point of contact and representative of the property owner for residents regarding deficiencies, warranty concerns, and service requests.
- Review and assess reported issues to help determine whether they fall under builder, supplier, or trade warranty obligations, or require attention through ongoing building maintenance.
- Coordinate service appointments, trade access, inspections, and repairs with residents and appropriate service providers.
- Communicate directly with residents to arrange access, provide updates, address concerns, and ensure timely follow-up.
- Maintain accurate records of service requests, outstanding items, scheduled work, and completed repairs.
- Follow up with trades and service providers to ensure work is completed in a timely and satisfactory manner.
- Confirm completion of work with residents and assist in resolving any outstanding concerns.
- Escalate urgent maintenance issues, recurring deficiencies, and unresolved concerns to the appropriate team members.
- Work collaboratively with the construction and ownership teams to identify trends and support continuous improvement.
Building Operations Support
- Assist with the transition of the building from construction completion to ongoing residential operations.
- Develop familiarity with building systems, equipment, common areas, and maintenance requirements.
- Support general building inspections and the identification of maintenance needs.
- Maintain organized records of warranty information, service history, and completed work.
- Help establish positive relationships with residents and contribute to a well-maintained, professionally managed rental community.
Qualifications & Experience
- Previous experience in residential construction, deficiency management, warranty service, building operations, property management, or a related field.
- Strong customer service and interpersonal skills, with the ability to communicate professionally and clearly with residents.
- General understanding of residential construction practices, building components, appliances, and maintenance requirements.
- Experience coordinating contractors, trades, service appointments, or repair work is an asset.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities and follow through on outstanding items.
- Comfortable using digital systems or apps to document deficiencies, manage service requests, and communicate with team members.
- A proactive, solutions-oriented approach and the ability to work independently.
- Strong written and verbal communication skills.
Long-Term Opportunity
As the building transitions into stabilized operations, there may be an opportunity for the successful candidate to transition into an on-site residential caretaker role.
This opportunity would suit someone interested in developing a long-term relationship with the building and its residents, with the potential to take on greater responsibility for day-to-day building operations and resident services.
Why Join Us?
You'll have the opportunity to be part of a new residential community from the very beginning, working directly with the property owner and an experienced development team.
We value professionalism, accountability, attention to detail, and a thoughtful approach to customer service. If you enjoy solving problems, working with people, and taking pride in creating an exceptional residential experience, we'd love to hear from you.
