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Personal Banking Associate
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 9 mins ago
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Personal Banking Associate
BMO
Burnaby, BC
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
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Personal Banking Associate
BMO
Toronto, ON · BMTT
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 9 mins ago
TC
Retail Sales Associate
TJX Companies
Corner Brook, NL
- Part-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
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Retail Customer Service Coordinator Full Time Winners/Homesense- Penticton Mall
TJX Companies
Penticton 1, BC
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 39 mins ago
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(CAN) Health and Beauty Team Associate
Walmart
Bracebridge, ON
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
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(CAN) Regulated Pharmacy Technician
Walmart
Temiskaming Shores, ON
- Full-time
…who need it and the prescription is released to the correct customer or…
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Front End Checkout Team Associate
Walmart
Port Perry, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
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Wireless Sales Consultant
Staples Inc.
Maple Ridge, BC
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
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Coordinator
The TJX Companies, Inc.
Tillsonburg, ON
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 53 mins ago
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Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
The position requires strong product knowledge and market awareness to position solutions, support customer decision-making, and identify opportunities for account growth. By working…
Added 54 mins ago
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Plumbing & Electrical Sales Associates Part Time - 7265 Saskatoon South
The Home Depot
Saskatoon, SK
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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TH
Plumbing And Electrical Sales Associate Part Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Lumber Sales Associate: Full Time - Prince George
The Home Depot
Prince George, BC
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
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Lot Associate - Part Time (Cobourg)
The Home Depot
Cobourg, ON
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
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Pro Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Canada
- Full-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
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Store Associate
Sherwin-Williams
Burnaby, BC
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Added 54 mins ago
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07566 INSIDE SALES
Sally Beauty Holdings
Calgary, AB
- Part-time
The Sales Associate will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to…
Added 54 mins ago
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Senior Associate, Servicing Operations
Capital One
Toronto, ON
- Full-time
As a Senior Associate within the Operations team, you will work with extended teams across our Servicing network to deliver consistent, exceptional customer outcomes.
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Customer Service Associate II
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 54 mins ago
Customer Service Specialist
The Canada Life Assurance Company
London, ON
Are you customer obsessed? Do you thrive in a fast-paced environment? Do you have a keen eye for detail, enjoy problem-solving and seek out technical challenges? The Customer Service…
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PIA Client Service Associate
TD
Kelowna, BC
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
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Customer Experience Associate - Sherbrooke & Claremont
TD
Montreal, QC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 54 mins ago
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Customer Experience Associate - Ile-Perrot
TD
Notre-Dame-de-l'Île-Perrot, QC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 1 hour ago
TT
Coordinator Back warehouse Winners Homesense Kingston
The TJX Companies, Inc.
Kingston, ON
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.

Buchanan Rubber

Inside Sales Account Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: 1–3 years of experience in Inside Sales, Account Management, Sales Support, or a related discipline.
Posting language: English
Posted: Nov 9, 2026

Original job description

PURPOSE

The Inside Sales Account Manager plays a key role in driving revenue growth within an assigned portfolio of customer accounts. Through proactive account management, outbound business development, and strong customer relationships, this role is responsible for retaining and expanding existing business, recovering declining or lost accounts, and generating new opportunities within the assigned customer base.

This position supports the execution of sales strategies and initiatives. The role reports directly to the Manager, Western Canada & Sales Support, working closely with them to develop account strategies, achieve assigned sales targets, and ensure alignment with broader sales priorities.

The position requires strong product knowledge and market awareness to position solutions, support customer decision-making, and identify opportunities for account growth. By working closely with the Inside Sales Support Representative, Outside Sales, Operations, Marketing, and Branch leadership, the Inside Sales Account Manager helps ensure a coordinated and responsive customer experience.

ACCOUNTABILITIES

The Inside Sales Account Manager’s accountabilities include, but are not limited to:

Account Management and Business Development

Serve as the primary point of contact for an assigned portfolio of accounts to drive customer satisfaction, retention, and growth.
Identify, call on, and reactivate declining, churned, or lost customers to earn back their business.
Conduct outbound prospecting activities, including calls, emails, and virtual meetings, to generate new opportunities within assigned accounts.
Identify and pursue upselling and cross-selling opportunities to increase average order value and product penetration.
Develop and execute account strategies to achieve assigned sales targets and growth objectives.
Maintain strong product knowledge to effectively position solutions and support customer decision-making.
Present solutions, address customer objections, negotiate terms within approved guidelines, and close sales.
Monitor account profitability, including margins and pricing history, to grow gross profit as well as revenue within assigned accounts.

Customer and Stakeholder Relationship Management

Develop and maintain strong relationships with key decision makers to understand customer needs, support retention, and drive growth.
Conduct regular check-ins, account reviews, and needs assessments with assigned accounts.
Communicate professionally and proactively with customers and internal teams to ensure alignment and prevent delays.
Address and resolve customer concerns promptly to maintain satisfaction and identify improvement opportunities.
Maintain ongoing post-sale engagement to confirm satisfaction and identify future opportunities.
Collaborate with Operations, Marketing, Outside Sales, and Management to resolve issues and enhance the customer experience.

Sales Collaboration

Prepare proposals and lead pricing discussions for assigned accounts in alignment with company policies and management guidance.
Work closely with the Inside Sales Support Representative to coordinate orders, quotes, and customer service requests for assigned accounts, ensuring a seamless customer experience.
Collaborate with Outside Sales Representatives and Branch Management to ensure account activity supports territory objectives.
Demonstrate urgency and prioritization in responding to customer requests and sales opportunities.
Embrace change by adapting to and adopting new workflows, processes, and procedures as continuous improvement efforts introduce them.

Pipeline and Opportunity Management

Maintain accurate and detailed records of customer interactions, quotes, and sales activity within CRM and ERP systems to support visibility and decision-making.
Proactively track and manage sales opportunities to maintain an accurate and up-to-date pipeline.
Monitor account activity to identify growth opportunities and risks.
Follow up on opportunities, pending quotes, and customer insights shared by the Inside Sales Support Representative and Outside Sales team.
Ensure timely follow-up on customer requests, leads, and outstanding quotes.
Prepare sales forecasts and report on account performance, pipeline activity, and progress toward targets for sales leadership.

Market Insight

Stay informed about market trends, competitor activities, and customer needs within the assigned territory and verticals.
Recommend product or service enhancements to improve sales potential and customer satisfaction.
Share customer feedback, market insights, and identified risks or opportunities with sales leadership to support strategic planning.

Other Duties

Adhere to all company and customer site safety requirements and protocols.
Other duties as may be assigned from time to time.

QUALIFICATIONS

High School Diploma or GED required; an associate or bachelor’s degree in Business or a related field is preferred.
1–3 years of experience in Inside Sales, Account Management, Sales Support, or a related discipline.
Experience within industrial distribution, wholesale distribution, or a related industry is considered an asset.
Familiarity with technical products such as hose, fittings, valves, and electrical or cabling products, or the ability to quickly learn these concepts.
Experience working with ERP systems (Epicor P21 preferred) and CRM platforms (example: Salesforce).
Demonstrated track record of meeting or exceeding sales targets in a quota-carrying or account management role.
Bilingualism (French and English) is an asset in Ontario and Alberta. In Quebec, bilingualism (French and English) is required to support communication with internal and external stakeholders
A valid Social Insurance Number and legally entitled to work in Canada under relevant provincial or territorial legislation and regulations.

Knowledge

Mechanical aptitude and understanding of how industrial components function together, or the ability to quickly develop this knowledge.
Sales processes, account management, relationship management, and customer service principles.
Basic financial and business concepts such as margins and profitability.
Wholesale distribution environments and customer base.
Awareness of market segments, customer needs, and industry trends that influence product demand and sales opportunities.

Technical Competencies

Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Ability to learn and navigate ERP and CRM systems quickly to track customer activity, quotes, and sales opportunities.
Comfort using phone, email, and virtual meeting technology in a business setting.
Strong telephone presence and the ability to manage a high volume of outbound and inbound calls.
Willingness and ability to learn, adopt, and adapt to new and evolving processes and workflow improvements as they are introduced.

Behavioural Competencies

Relationship Building: Builds and maintains strong, customer-focused relationships with customers and colleagues.
Communication: Communicates clearly and professionally, both verbally and in writing, with customers and internal stakeholders.
Results Orientation: Is self-motivated and takes ownership of achieving sales targets and growth objectives.
Persuasion and Influence: Positions solutions effectively and influences customer decisions.
Negotiation: Negotiates effectively to reach outcomes that support customer satisfaction and company profitability.
Problem Solving: Applies critical thinking to identify issues and determine effective solutions.
Organization: Manages time, priorities, and account activity effectively.
Attention to Detail: Maintains accuracy in customer records, quotes, and pipeline information.
Adaptability: Responds effectively to changing priorities and customer demands with resilience and a positive attitude.
Collaboration: Works effectively with sales, operations, and management as part of a team.

WORKING CONDITIONS

This is a 100% in-office position. The Company will accommodate employees in accordance with disability, human rights, and medical requirements, upon request and with appropriate supporting documentation.
Prolonged periods of sitting while performing outbound calls, customer communication, and administrative tasks.
Regular use of a computer, telephone, and mobile technology.
Regular interaction with internal teams and customers requiring clear and professional communication.
Occasional lifting of light materials and product samples.

CONDITIONS OF EMPLOYMENT

Permanent, Full-time
Compensation includes base salary plus a commission/incentive structure tied to performance.

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More about this job

Responsibilities

Manage an assigned customer portfolio to retain and grow accounts, reactivate lost business, prospect for opportunities, and meet sales targets. Coordinate with sales, operations, marketing, and branch teams while maintaining accurate CRM/ERP records, managing the pipeline, and reporting forecasts and account performance.

Requirements

A high school diploma or GED is required; an associate or bachelor’s degree in business or a related field is preferred, along with 1–3 years of relevant sales or account management experience. Candidates should demonstrate sales results, strong customer and communication skills, proficiency with Microsoft Office, and the ability to learn technical products and ERP/CRM systems; industrial distribution experience and French-English bilingualism are assets or, in Quebec, required.

Skills

Account Management
Inside Sales
Outbound Prospecting
Sales Target Achievement
Upselling And Cross-Selling
Negotiation
Pipeline Management
Sales Forecasting
CRM And ERP Systems
Product Knowledge
Margin And Profitability Analysis
Customer Service
Market Awareness
Microsoft Office
Communication

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Account Management
Wholesale Distribution
Industrial Distribution
Customer Retention
Business Development
Outbound Prospecting
Upselling
Cross-Selling
Sales Targets
Account Strategies
Pricing
Negotiation
Gross Profit
Margins
CRM
ERP
Epicor P21
Salesforce
Microsoft Excel
Microsoft Word
Microsoft Outlook
Sales Pipeline
Sales Forecasting
Hose
Fittings
Valves
Electrical Products
Cabling Products
Mechanical Aptitude

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