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Added 6 mins ago
OS
Manager, Payroll & Benefits
Ottawa Senators
Ottawa, ON · Kanata, Ontario
- Full-time
…expertise in payroll legislation, employee data management, and customer service for team members. Experience migrating to new payroll systems is a high desired skill set as the…
Added 6 mins ago
Director, Supply Chain Operations
JENNY BIRD
Toronto, ON
As the Director of Supply Chain Operations, you will lead the strategic oversight and optimization of the company’s operational processes, logistics, and distribution functions, ensuring…
Added 6 mins ago
C
Field Technical Lead - BAS
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven, BAS Field Technical Lead, to join our amazing culture at our Toronto, ON location. This role is…
Added 6 mins ago
SD
Pharmacist, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Commitment to providing exceptional customer service
Added 6 mins ago
BB
Technician II - Security
Bosch Building Technologies
Vancouver, BC
- $27.7 to $38.91 CAD / hour
- Full-time
Provide the customer with training for proper system usage, and respond to technical inquiries.
Added 6 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 6 mins ago
W
Front End Checkout Team Associate
Walmart
Port Perry, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 6 mins ago
W
Customer Service Manager
Walmart
Port Perry, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 6 mins ago
ED
Supervisor, Support - GiveX Team
Eigen Development
Toronto, ON
- Full-time
· Monitor customer service performance metrics to ensure high levels of customer satisfaction and service quality.
Added 6 mins ago
TT
Coordinator
The TJX Companies, Inc.
Tillsonburg, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 mins ago
B
CI Advisor I
BrokerLink
Sherwood Park, AB
- Full-time
We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.
Added 21 mins ago
GC
Manufacturing Operations Supervisor
GMS Canada
BC · British Columbia, Canada
- Full-time
…standards of quality, safety, and efficiency. Acting as a working lead, the position guides team members, monitors workflow, and supports management with scheduling, communication, and…
Added 21 mins ago
T
Field Operations Supervisor
TELECO
Thunder Bay, ON
- Full-time
Role Description Teleco is seeking an experienced, hands-on Field Operations Supervisor to lead and oversee our field services team, coordinate technical projects, and ensure the consistent…
Added 21 mins ago
OC
Community Care Partnerships Coordinator
Ohana Care
AB · Edmonton, AB
- Part-time
Experience in customer service, sales or community outreach
Added 21 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vernon, BC
- Full-time
Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure…
Added 21 mins ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
Work closely with the Inside Sales Support Representative to coordinate orders, quotes, and customer service requests for assigned accounts, ensuring a seamless customer experience.
Added 21 mins ago
CM
Vice President, Sales and Business Development
Conestoga Meats
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Analyze market data/insights, customer/industry trends, and internal metrics to identify optimal customer segments, product offerings, and market opportunities
Added 21 mins ago
TS
Category Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…We proudly partner with over five hundred manufacturers to service the needs of our…
Added 21 mins ago
I
Inside Sales Representative
Inkeros
Toronto, ON · Etobicoke, ON
- Full-time
Accurately process sales and maintain customer records
Added 21 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment,…
Added 21 mins ago
TR
Licensed Real Estate Agent
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Toronto, ON
- Part-time
Excellent Customer Service skills, with a focus on responsiveness, active listening, and building long-term client relationships.
Added 21 mins ago
GC
Account Manager
GMS Canada
Regina, SK
- Full-time
Build strong customer relationships through jobsite visits, reliable call backs, follow-up on deliveries.
Added 21 mins ago
DR
Inside Sales Representative
Dawn Recruiting Agency
Cambridge, ON
- Full-time
Previous sales or customer service experience is an asset but not required.
Added 21 mins ago
AC
Manager, Omnichannel Media Planning
AIP Connect
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
…video, and other key channels with pre-shop, retail, and food service customer…
Added 21 mins ago
ES
Territory Sales Manager
Encompass Supply Chain Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
First and foremost, we’re looking for people who live our core values and prioritize customer service - that’s key. But we also value enthusiasm, integrity, and the courage to embrace…

Buchanan Rubber

Inside Sales Account Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: 1–3 years of experience in Inside Sales, Account Management, Sales Support, or a related discipline.
Posting language: English
Posted: Nov 9, 2026

Original job description

PURPOSE

The Inside Sales Account Manager plays a key role in driving revenue growth within an assigned portfolio of customer accounts. Through proactive account management, outbound business development, and strong customer relationships, this role is responsible for retaining and expanding existing business, recovering declining or lost accounts, and generating new opportunities within the assigned customer base.

This position supports the execution of sales strategies and initiatives. The role reports directly to the Manager, Western Canada & Sales Support, working closely with them to develop account strategies, achieve assigned sales targets, and ensure alignment with broader sales priorities.

The position requires strong product knowledge and market awareness to position solutions, support customer decision-making, and identify opportunities for account growth. By working closely with the Inside Sales Support Representative, Outside Sales, Operations, Marketing, and Branch leadership, the Inside Sales Account Manager helps ensure a coordinated and responsive customer experience.

ACCOUNTABILITIES

The Inside Sales Account Manager’s accountabilities include, but are not limited to:

Account Management and Business Development

Serve as the primary point of contact for an assigned portfolio of accounts to drive customer satisfaction, retention, and growth.
Identify, call on, and reactivate declining, churned, or lost customers to earn back their business.
Conduct outbound prospecting activities, including calls, emails, and virtual meetings, to generate new opportunities within assigned accounts.
Identify and pursue upselling and cross-selling opportunities to increase average order value and product penetration.
Develop and execute account strategies to achieve assigned sales targets and growth objectives.
Maintain strong product knowledge to effectively position solutions and support customer decision-making.
Present solutions, address customer objections, negotiate terms within approved guidelines, and close sales.
Monitor account profitability, including margins and pricing history, to grow gross profit as well as revenue within assigned accounts.

Customer and Stakeholder Relationship Management

Develop and maintain strong relationships with key decision makers to understand customer needs, support retention, and drive growth.
Conduct regular check-ins, account reviews, and needs assessments with assigned accounts.
Communicate professionally and proactively with customers and internal teams to ensure alignment and prevent delays.
Address and resolve customer concerns promptly to maintain satisfaction and identify improvement opportunities.
Maintain ongoing post-sale engagement to confirm satisfaction and identify future opportunities.
Collaborate with Operations, Marketing, Outside Sales, and Management to resolve issues and enhance the customer experience.

Sales Collaboration

Prepare proposals and lead pricing discussions for assigned accounts in alignment with company policies and management guidance.
Work closely with the Inside Sales Support Representative to coordinate orders, quotes, and customer service requests for assigned accounts, ensuring a seamless customer experience.
Collaborate with Outside Sales Representatives and Branch Management to ensure account activity supports territory objectives.
Demonstrate urgency and prioritization in responding to customer requests and sales opportunities.
Embrace change by adapting to and adopting new workflows, processes, and procedures as continuous improvement efforts introduce them.

Pipeline and Opportunity Management

Maintain accurate and detailed records of customer interactions, quotes, and sales activity within CRM and ERP systems to support visibility and decision-making.
Proactively track and manage sales opportunities to maintain an accurate and up-to-date pipeline.
Monitor account activity to identify growth opportunities and risks.
Follow up on opportunities, pending quotes, and customer insights shared by the Inside Sales Support Representative and Outside Sales team.
Ensure timely follow-up on customer requests, leads, and outstanding quotes.
Prepare sales forecasts and report on account performance, pipeline activity, and progress toward targets for sales leadership.

Market Insight

Stay informed about market trends, competitor activities, and customer needs within the assigned territory and verticals.
Recommend product or service enhancements to improve sales potential and customer satisfaction.
Share customer feedback, market insights, and identified risks or opportunities with sales leadership to support strategic planning.

Other Duties

Adhere to all company and customer site safety requirements and protocols.
Other duties as may be assigned from time to time.

QUALIFICATIONS

High School Diploma or GED required; an associate or bachelor’s degree in Business or a related field is preferred.
1–3 years of experience in Inside Sales, Account Management, Sales Support, or a related discipline.
Experience within industrial distribution, wholesale distribution, or a related industry is considered an asset.
Familiarity with technical products such as hose, fittings, valves, and electrical or cabling products, or the ability to quickly learn these concepts.
Experience working with ERP systems (Epicor P21 preferred) and CRM platforms (example: Salesforce).
Demonstrated track record of meeting or exceeding sales targets in a quota-carrying or account management role.
Bilingualism (French and English) is an asset in Ontario and Alberta. In Quebec, bilingualism (French and English) is required to support communication with internal and external stakeholders
A valid Social Insurance Number and legally entitled to work in Canada under relevant provincial or territorial legislation and regulations.

Knowledge

Mechanical aptitude and understanding of how industrial components function together, or the ability to quickly develop this knowledge.
Sales processes, account management, relationship management, and customer service principles.
Basic financial and business concepts such as margins and profitability.
Wholesale distribution environments and customer base.
Awareness of market segments, customer needs, and industry trends that influence product demand and sales opportunities.

Technical Competencies

Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Ability to learn and navigate ERP and CRM systems quickly to track customer activity, quotes, and sales opportunities.
Comfort using phone, email, and virtual meeting technology in a business setting.
Strong telephone presence and the ability to manage a high volume of outbound and inbound calls.
Willingness and ability to learn, adopt, and adapt to new and evolving processes and workflow improvements as they are introduced.

Behavioural Competencies

Relationship Building: Builds and maintains strong, customer-focused relationships with customers and colleagues.
Communication: Communicates clearly and professionally, both verbally and in writing, with customers and internal stakeholders.
Results Orientation: Is self-motivated and takes ownership of achieving sales targets and growth objectives.
Persuasion and Influence: Positions solutions effectively and influences customer decisions.
Negotiation: Negotiates effectively to reach outcomes that support customer satisfaction and company profitability.
Problem Solving: Applies critical thinking to identify issues and determine effective solutions.
Organization: Manages time, priorities, and account activity effectively.
Attention to Detail: Maintains accuracy in customer records, quotes, and pipeline information.
Adaptability: Responds effectively to changing priorities and customer demands with resilience and a positive attitude.
Collaboration: Works effectively with sales, operations, and management as part of a team.

WORKING CONDITIONS

This is a 100% in-office position. The Company will accommodate employees in accordance with disability, human rights, and medical requirements, upon request and with appropriate supporting documentation.
Prolonged periods of sitting while performing outbound calls, customer communication, and administrative tasks.
Regular use of a computer, telephone, and mobile technology.
Regular interaction with internal teams and customers requiring clear and professional communication.
Occasional lifting of light materials and product samples.

CONDITIONS OF EMPLOYMENT

Permanent, Full-time
Compensation includes base salary plus a commission/incentive structure tied to performance.

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More about this job

Responsibilities

Manage an assigned customer portfolio to retain and grow accounts, reactivate lost business, prospect for opportunities, and meet sales targets. Coordinate with sales, operations, marketing, and branch teams while maintaining accurate CRM/ERP records, managing the pipeline, and reporting forecasts and account performance.

Requirements

A high school diploma or GED is required; an associate or bachelor’s degree in business or a related field is preferred, along with 1–3 years of relevant sales or account management experience. Candidates should demonstrate sales results, strong customer and communication skills, proficiency with Microsoft Office, and the ability to learn technical products and ERP/CRM systems; industrial distribution experience and French-English bilingualism are assets or, in Quebec, required.

Skills

Account Management
Inside Sales
Outbound Prospecting
Sales Target Achievement
Upselling And Cross-Selling
Negotiation
Pipeline Management
Sales Forecasting
CRM And ERP Systems
Product Knowledge
Margin And Profitability Analysis
Customer Service
Market Awareness
Microsoft Office
Communication

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Account Management
Wholesale Distribution
Industrial Distribution
Customer Retention
Business Development
Outbound Prospecting
Upselling
Cross-Selling
Sales Targets
Account Strategies
Pricing
Negotiation
Gross Profit
Margins
CRM
ERP
Epicor P21
Salesforce
Microsoft Excel
Microsoft Word
Microsoft Outlook
Sales Pipeline
Sales Forecasting
Hose
Fittings
Valves
Electrical Products
Cabling Products
Mechanical Aptitude

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