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Added 12 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vernon, BC
- Full-time
As a Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. The Profit Centre Manager is accountable for growing the business while sustaining…
Added 12 mins ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
…opportunities for account growth. By working closely with the Inside Sales Support Representative, Outside Sales, Operations, Marketing, and Branch leadership, the Inside Sales Account…
Added 12 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
Customer Experience Associate - Retail Operations
Added 12 mins ago
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Senior Project Manager
Swoon
Toronto, ON
- Contract
Partner with senior leadership across Sales, Operations, Commercial Banking, and Technology to establish priorities and drive decisions.
Added 12 mins ago
S
Account Executive
STA
Toronto, ON · Greater Toronto Area, Canada
- $80,000 to $90,000 CAD / year
- Full-time
Account Executive – Net-New Sales (Full Cycle) | Food Ingredient Distribution
Added 12 mins ago
C
Receiving and Inventory Clerk
Canam
Calgary, AB
- Full-time
Are you an organized, detail-oriented person ready to launch a career in supply chain and operations? We are seeking a motivated Receiving and Inventory Clerk to join our team. In this…
Added 12 mins ago
Co-op/Intern Student - Automation Systems Administrator, 12 Months (January 2027)
Spartan Controls Ltd.
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…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 12 mins ago
Co-op/Intern Student - Automation Specialist, 12 Months (January 2027)
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…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 12 mins ago
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Added 12 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
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Victoria Beach, MB
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 12 mins ago
TS
Account Manager
Three Ships Beauty
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
You’ll report to the department lead of Sales and work closely with our Sales & Education, Marketing, Ecommerce and Operations teams. This is a great opportunity for someone who loves…
Added 12 mins ago
S
Asset Protection Partner
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Edmonton, AB
- $25 to $30 CAD / hour
Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
Added 28 mins ago
CC
Retail Shift Leader
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- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 28 mins ago
FP&A Manager
CapIntel
Toronto, ON
Cross-functional partnership. Work with Sales, Product, Customer Success, and Operations to keep numbers consistent from pipeline to cash to reported results.
Added 28 mins ago
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Customer Service and Office Coordinator
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St. Catharines, ON
- $21 to $23 CAD / hour
- Full-time
Resolve customer concerns or escalate them to the Customer Service Manager when needed
Added 28 mins ago
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Associate Director, Treasury and Payments
BMO
Halifax, NS · Nova_Ctr
- Full-time
5 – 7 years of relevant experience in Sales and treasury management, financial operations or risk management in a corporate or banking environment is preferred.
Added 28 mins ago
AM
Manager, Marketing - AGF Capital Partners
AGF Management
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 28 mins ago
DSW: Sales Associate
DSW-Designer Shoe Warehouse
Ajax, ON
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 43 mins ago
TT
Strategic Account Manager - Trucking
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AB · Edmonton, AB
- Full-time
WE ARE HIRING! We are seeking an experienced Strategic Account Manager to join our Edmonton team.
Added 43 mins ago
TS
Account Manager
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Toronto, ON
- $75,000 to $100,000 CAD / year
- Full-time
You'll report to the department lead of Sales and work closely with our Sales & Education, Marketing, Ecommerce and Operations teams. This is a great opportunity for someone who loves…
Added 43 mins ago
C
US - Associate III, Operations - PET
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Toronto, ON
- $50,000 to $60,000 CAD / year
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Share insights, wins, and opportunities with your PET Manager to shape regional strategies.
Added 43 mins ago
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Events Coordinator, North America
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- Full-time
Working closely with the Events Manager and the broader Marketing organization, this role provides hands-on operational support across a high-volume events calendar. The coordinator manages…
Added 43 mins ago
L&
Retail Store Manager - Mississauga
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- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Mississauga location. The ideal candidate must possess strong…
Added 43 mins ago
TF
Branch Manager
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- Full-time
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Added 43 mins ago
QM
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- Full-time
…de l'ingénierie, du marketing, des ventes, du support et des…

Buchanan Rubber

Inside Sales Account Manager

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: 1–3 years of experience in Inside Sales, Account Management, Sales Support, or a related discipline.
Posting language: English
Posted: Nov 9, 2026

Original job description

PURPOSE

The Inside Sales Account Manager plays a key role in driving revenue growth within an assigned portfolio of customer accounts. Through proactive account management, outbound business development, and strong customer relationships, this role is responsible for retaining and expanding existing business, recovering declining or lost accounts, and generating new opportunities within the assigned customer base.

This position supports the execution of sales strategies and initiatives. The role reports directly to the Manager, Western Canada & Sales Support, working closely with them to develop account strategies, achieve assigned sales targets, and ensure alignment with broader sales priorities.

The position requires strong product knowledge and market awareness to position solutions, support customer decision-making, and identify opportunities for account growth. By working closely with the Inside Sales Support Representative, Outside Sales, Operations, Marketing, and Branch leadership, the Inside Sales Account Manager helps ensure a coordinated and responsive customer experience.

ACCOUNTABILITIES

The Inside Sales Account Manager’s accountabilities include, but are not limited to:

Account Management and Business Development

Serve as the primary point of contact for an assigned portfolio of accounts to drive customer satisfaction, retention, and growth.
Identify, call on, and reactivate declining, churned, or lost customers to earn back their business.
Conduct outbound prospecting activities, including calls, emails, and virtual meetings, to generate new opportunities within assigned accounts.
Identify and pursue upselling and cross-selling opportunities to increase average order value and product penetration.
Develop and execute account strategies to achieve assigned sales targets and growth objectives.
Maintain strong product knowledge to effectively position solutions and support customer decision-making.
Present solutions, address customer objections, negotiate terms within approved guidelines, and close sales.
Monitor account profitability, including margins and pricing history, to grow gross profit as well as revenue within assigned accounts.

Customer and Stakeholder Relationship Management

Develop and maintain strong relationships with key decision makers to understand customer needs, support retention, and drive growth.
Conduct regular check-ins, account reviews, and needs assessments with assigned accounts.
Communicate professionally and proactively with customers and internal teams to ensure alignment and prevent delays.
Address and resolve customer concerns promptly to maintain satisfaction and identify improvement opportunities.
Maintain ongoing post-sale engagement to confirm satisfaction and identify future opportunities.
Collaborate with Operations, Marketing, Outside Sales, and Management to resolve issues and enhance the customer experience.

Sales Collaboration

Prepare proposals and lead pricing discussions for assigned accounts in alignment with company policies and management guidance.
Work closely with the Inside Sales Support Representative to coordinate orders, quotes, and customer service requests for assigned accounts, ensuring a seamless customer experience.
Collaborate with Outside Sales Representatives and Branch Management to ensure account activity supports territory objectives.
Demonstrate urgency and prioritization in responding to customer requests and sales opportunities.
Embrace change by adapting to and adopting new workflows, processes, and procedures as continuous improvement efforts introduce them.

Pipeline and Opportunity Management

Maintain accurate and detailed records of customer interactions, quotes, and sales activity within CRM and ERP systems to support visibility and decision-making.
Proactively track and manage sales opportunities to maintain an accurate and up-to-date pipeline.
Monitor account activity to identify growth opportunities and risks.
Follow up on opportunities, pending quotes, and customer insights shared by the Inside Sales Support Representative and Outside Sales team.
Ensure timely follow-up on customer requests, leads, and outstanding quotes.
Prepare sales forecasts and report on account performance, pipeline activity, and progress toward targets for sales leadership.

Market Insight

Stay informed about market trends, competitor activities, and customer needs within the assigned territory and verticals.
Recommend product or service enhancements to improve sales potential and customer satisfaction.
Share customer feedback, market insights, and identified risks or opportunities with sales leadership to support strategic planning.

Other Duties

Adhere to all company and customer site safety requirements and protocols.
Other duties as may be assigned from time to time.

QUALIFICATIONS

High School Diploma or GED required; an associate or bachelor’s degree in Business or a related field is preferred.
1–3 years of experience in Inside Sales, Account Management, Sales Support, or a related discipline.
Experience within industrial distribution, wholesale distribution, or a related industry is considered an asset.
Familiarity with technical products such as hose, fittings, valves, and electrical or cabling products, or the ability to quickly learn these concepts.
Experience working with ERP systems (Epicor P21 preferred) and CRM platforms (example: Salesforce).
Demonstrated track record of meeting or exceeding sales targets in a quota-carrying or account management role.
Bilingualism (French and English) is an asset in Ontario and Alberta. In Quebec, bilingualism (French and English) is required to support communication with internal and external stakeholders
A valid Social Insurance Number and legally entitled to work in Canada under relevant provincial or territorial legislation and regulations.

Knowledge

Mechanical aptitude and understanding of how industrial components function together, or the ability to quickly develop this knowledge.
Sales processes, account management, relationship management, and customer service principles.
Basic financial and business concepts such as margins and profitability.
Wholesale distribution environments and customer base.
Awareness of market segments, customer needs, and industry trends that influence product demand and sales opportunities.

Technical Competencies

Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Ability to learn and navigate ERP and CRM systems quickly to track customer activity, quotes, and sales opportunities.
Comfort using phone, email, and virtual meeting technology in a business setting.
Strong telephone presence and the ability to manage a high volume of outbound and inbound calls.
Willingness and ability to learn, adopt, and adapt to new and evolving processes and workflow improvements as they are introduced.

Behavioural Competencies

Relationship Building: Builds and maintains strong, customer-focused relationships with customers and colleagues.
Communication: Communicates clearly and professionally, both verbally and in writing, with customers and internal stakeholders.
Results Orientation: Is self-motivated and takes ownership of achieving sales targets and growth objectives.
Persuasion and Influence: Positions solutions effectively and influences customer decisions.
Negotiation: Negotiates effectively to reach outcomes that support customer satisfaction and company profitability.
Problem Solving: Applies critical thinking to identify issues and determine effective solutions.
Organization: Manages time, priorities, and account activity effectively.
Attention to Detail: Maintains accuracy in customer records, quotes, and pipeline information.
Adaptability: Responds effectively to changing priorities and customer demands with resilience and a positive attitude.
Collaboration: Works effectively with sales, operations, and management as part of a team.

WORKING CONDITIONS

This is a 100% in-office position. The Company will accommodate employees in accordance with disability, human rights, and medical requirements, upon request and with appropriate supporting documentation.
Prolonged periods of sitting while performing outbound calls, customer communication, and administrative tasks.
Regular use of a computer, telephone, and mobile technology.
Regular interaction with internal teams and customers requiring clear and professional communication.
Occasional lifting of light materials and product samples.

CONDITIONS OF EMPLOYMENT

Permanent, Full-time
Compensation includes base salary plus a commission/incentive structure tied to performance.

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More about this job

Responsibilities

Manage an assigned customer portfolio to retain and grow accounts, reactivate lost business, prospect for opportunities, and meet sales targets. Coordinate with sales, operations, marketing, and branch teams while maintaining accurate CRM/ERP records, managing the pipeline, and reporting forecasts and account performance.

Requirements

A high school diploma or GED is required; an associate or bachelor’s degree in business or a related field is preferred, along with 1–3 years of relevant sales or account management experience. Candidates should demonstrate sales results, strong customer and communication skills, proficiency with Microsoft Office, and the ability to learn technical products and ERP/CRM systems; industrial distribution experience and French-English bilingualism are assets or, in Quebec, required.

Skills

Account Management
Inside Sales
Outbound Prospecting
Sales Target Achievement
Upselling And Cross-Selling
Negotiation
Pipeline Management
Sales Forecasting
CRM And ERP Systems
Product Knowledge
Margin And Profitability Analysis
Customer Service
Market Awareness
Microsoft Office
Communication

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Account Management
Wholesale Distribution
Industrial Distribution
Customer Retention
Business Development
Outbound Prospecting
Upselling
Cross-Selling
Sales Targets
Account Strategies
Pricing
Negotiation
Gross Profit
Margins
CRM
ERP
Epicor P21
Salesforce
Microsoft Excel
Microsoft Word
Microsoft Outlook
Sales Pipeline
Sales Forecasting
Hose
Fittings
Valves
Electrical Products
Cabling Products
Mechanical Aptitude

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