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Added 8 hours ago
FC
GTS Operations Supervisor
FedEx Canada
Richmond, BC
- Full-time
…provide timely updates to management. In the absence of the manager, handles all non-staff related administration and provides leadership and guidance to staff. Conducts frequent review of…
Added 10 hours ago
A
Senior IT Auditor
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Technology Internal Audit the Senior IT Internal Auditor is responsible for facilitating a systematic and ongoing internal evaluation of risk management, internal…
Added 12 hours ago
A
Security GRC Specialist
Aviso
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
…management lifecycle, including monitoring findings remediation, assurance programs and reporting appropriate metrics to the senior…
Added 13 hours ago
Human Resources Business Partner
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
A hands-on project manager with a business partner mindset who has the experience and confidence necessary to work with senior business leaders, HR leaders, and employees at all levels to…
Added 14 hours ago
Q
Customer Experience Specialist - French Bilingual
Quince
Vancouver, BC
- $26 CAD / hour
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 1 day ago
AC
Principal, Corporate Safety Assurance and Compliance - Cargo
Air Canada
Toronto, ON
- Full-time
Support the Manager, Cargo Quality Assurance in the development of audit checklists including audit questions, sample size, and the identification of critical and non-critical findings;…
Added 1 day ago
M
Spécialiste principal(e), validation des systèmes informatisés – Qualité / Senior Specialist, Quality Computer Validation (contrat 18 mois)
McKesson
Montreal, QC
- Full-time
The Senior Specialist, Quality Computer Validation supports the validation and ongoing compliance of GxP computerized systems, software, computerized equipment and, where required,…
Added 1 day ago
NC
Manager, Security Programs and Governance
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Security Programs and Governance provides portfolio leadership, strategic program direction and enterprise…
Added 1 day ago
NC
Manager, Emergency Planning and Business Continuity Programs
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Emergency Planning and Business Continuity Programs provides portfolio leadership, strategic program direction and…
Added 1 day ago
EI
Senior Project Engineer
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking an experienced Senior Project Engineer – Montreal Delivery (Principal Advisor Engineering) to strengthen the Vaudreuil Program's engineering delivery capacity and support the…
Added 1 day ago
OR
Senior Specialist, Dealer Support- Bilingual
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Senior Specialist, Dealer Support- Bilingual. Reporting to the Manager, CS & Dealer Support Contact Centre Operations and Training, this role is responsible for…
Added 2 days ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both…
Added 2 days ago
SC
Bilingual Manager, Claims Contact Centre
Securian Canada
Toronto, ON
- $65,000 to $95,000 CAD / year
- Full-time
As Manager, Claims Contact Centre Operations, you will be responsible for leading the Claims Contact Centre team, driving individual and team performance, ensuring timely and accurate claim…
Added 4 days ago
P&
Gestionnaire principal de la sécurité / Senior Manager, Security
Pratt & Whitney
Longueuil, QC
- Full-time
Added 4 days ago
MB
Senior Business Applications Developer/ développeur principal, applications d’affaires,
Maison Birks
Montreal, QC
- Full-time
As our Senior Business Applications Developer, you’ll serve as a technical reference for Salesforce Commerce Cloud while designing, building, and supporting applications, automations, and…
Added 4 days ago
P&
Adjoint(e) executif(ve) / Executive assistant
Pratt & Whitney
Longueuil, QC
- Full-time
Added 4 days ago
P&
Gestionnaire Senior, transformation numérique des activités manufacturières / Senior Manager, Digital Manufacturing Strategy & Transformation
Pratt & Whitney
Longueuil, QC
- Full-time
Titre du poste: Gestionnaire Senior, transformation numérique des activités manufacturières
Added 4 days ago
R
Adjoint(e) executif(ve) / Executive assistant
RTX
Longueuil, QC
- Full-time
Added 4 days ago
AG
Gestionnaire de performance, Search
Adelphi Group
Montreal, QC
- Full-time
…stratégiques avec plus d'autonomie? Tu veux devenir une référence senior et influencer les stratégies de…
Added 4 days ago
SF
Operation Manager - Travel / Food Tour Company
Secret Food Tours
Montreal, QC
- Full-time
A senior role in a fast-growing region, backed by a supportive international operations team
Added 5 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $112,006 to $149,341 CAD / year
- Full-time
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 5 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $112,006 to $149,341 CAD / year
- Full-time
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 5 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $112,006 to $149,341 CAD / year
- Full-time
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 5 days ago
CB
Responsable sénior, commercialisation de produits/ Senior Manager, Product Commercialization
Cannara Biotech Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We’re looking for a highly organized and detail-oriented Senior Manager to oversee and coordinate all new product commercialization initiatives across Cannara’s brands and categories.…
Added 5 days ago
Specialist, Quality Assurance
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
…potential issues. You will communicate issues and risks to senior specialist and manager to ensure any potential concerns are addressed in a timely and effective…

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

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