Find work in Canada.

487,999 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 24 mins ago
TC
AI -Senior Mobile Engineering Specialist
Tata Consultancy Services
Montreal, QC
- Full-time
Lead the technical onboarding of AI applications (such as Chat GPT, Grok, Claude, Hebbia and onto the firm's managed mobile platform, assessing enterprise control gaps and designing…
Added 24 mins ago
Assistant Store Manager, FT, Marche Centrale
Under Armour
Montreal, QC
As an Assistant Store Manager, you're not just supporting the Store Manager, you're helping lead the charge. From driving daily operations to coaching teammates and delivering results,…
Added 40 mins ago
S
Manufacturing Supervisor
Shred-tech
Cambridge, ON
- Full-time
…related to the fabrication, assembly, testing and completion of mobile shredding trucks. This role provides direct leadership to production employees while ensuring safety, quality,…
Added 40 mins ago
B
Junior Mechanical Designer
Berendsen
Oakville, ON
- Full-time
…Hydraulic and Pneumatic solutions for various industrial and mobile applications. We are currently looking for a Junior Designer to join our team. The Junior Designer serves as the…
Added 55 mins ago
Unified Customer Experience - Senior Software Engineer
Questrade Financial Group
Toronto, ON
Lead technical design and delivery of complex features and services - front-end, back-end, or both - documenting architectural trade-offs.
Added 3 hours ago
Z
Solution Architect-Presales
Zazz
Canada
- Full-time
Lead the technical conversation. Understand the client's real problem and recommend the right approach, whether mobile, web, integration, AI, custom build, or staff augmentation. Hold your…
Added 7 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed.
Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 8 hours ago
F
Technical Support Specialist- FortiSASE
Fortinet
Burnaby, BC
- Full-time
Manage customer communications and expectations until the closure of each case; conduct and lead customer management meetings regarding escalation
Added 10 hours ago
XG
Mining Manager
Xtrava Group
ON · Ontario, Canada
- $150,000 to $250,000 CAD / year
- Full-time
Xtrava Group is supporting a major mining company with the appointment of an experienced Mine Manager to lead a significant hard-rock mining operation in Eastern Canada.
Added 11 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will have expertise in user research, interaction design, wireframing,…
Added 11 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…user research, wireframing, prototyping, and designing web and mobile applications. The ideal candidate will be proficient in Figma, Canvas, and similar design tools, with the ability to…
Added 11 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will have expertise in user research, interaction design, wireframing,…
Added 11 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…user research, wireframing, prototyping, and designing web and mobile applications. The ideal candidate will be proficient in Figma, Canvas, and similar design tools, with the ability to…
Added 12 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Added 14 hours ago
VH
Personal Support Worker - Scarborough
VHA Home HealthCare
Toronto, ON · Scarborough, ON
- Full-time
Demonstrated ability to recognize safety concerns, communicate effectively using a computer and/or mobile device
Added 16 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed.
Added 16 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 16 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
…client teams, you may partner closely with a product manager and lead developer to align member needs with business priorities and technical…
Added 18 hours ago
SM
RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…user research, wireframing, prototyping, and designing web and mobile applications. The ideal candidate will be proficient in Figma, Canvas, and similar design tools, with the ability to…
Added 18 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
…user-friendly, and visually appealing digital experiences for web and mobile applications. The ideal candidate will have expertise in user research, interaction design, wireframing,…
Added 20 hours ago
C
Work Equipment HDM (Mechanic A)
CN
Kamloops, BC
- Full-time
Experience inspecting, servicing, troubleshooting, repairing, or overhauling heavy-duty, commercial transport, automotive, or comparable mobile equipment
Added 1 day ago
Operator & License Owner, Toronto
Stranger Soccer
Toronto, ON
As an Operator & License Owner, you'll lead the growth of Stranger Soccer in Toronto - from building local partnerships and managing operations to growing an active community of players.
Added 1 day ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Ability to handle emergency situations in a calm and directed fashion, and lead teams in such situations as needed.
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

Apply About employer

Report this job