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Added 2 hours ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
Use modern analytical tools, including AI-assisted workflows, to improve the speed and quality of exploration, analysis, quality assurance, documentation, and communication, while…
Added 2 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Meet service level objectives for response times, quality, and customer satisfaction
Added 3 hours ago
PR
Program Support Partner, Case Costing
Peterborough Regional Health Centre
Peterborough, ON · ON
- Full-time
…and reporting activities through data preparation, analysis, quality assurance, and stakeholder collaboration. Working closely with clinical, operational, and administrative teams, the…
Added 3 hours ago
PR
Payroll Analyst
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
Collaborates with finance, human resources and other stakeholders to ensure standard practices, quality assurance and adherence to legislative requirements
Added 10 hours ago
BV
ANALYST I
Bureau Veritas | Marine & Offshore
Mississauga, ON
- Full-time
Sound knowledge of sample handling procedures to ensure continuity and integrity of samples through compliance with laboratory procedures and quality assurance protocols
Added 17 hours ago
CT
Analyst, Data Governance
Canadian Tire Corporation
Oakville, ON
- Full-time
Data Quality Assurance: Contribute to the enhancement and implementation of robust data quality frameworks and conduct regular audits to maintain high data standards.
Added 1 day ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Are you passionate about healthcare technology, quality assurance, automation, and process improvement? Fraser Health is seeking a talented Business Systems Analyst to support the MEDITECH…
Added 1 day ago
PA
management analyst
Paber Aluminium
Cap-Saint-Ignace, QC
- Full-time
Develop quality management and quality assurance standards
Added 1 day ago
NN
Data Analyst: Student Achievement and Information Systems
Near North District School Board
North Bay, ON
- Full-time
Permanent Data Analyst: Student Achievement and Information Systems
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…prototypes, briefing requirements to the development team, leading quality assurance (QA) testing, coordinating user acceptance testing (UAT) with Ministry users, and continuously updating…
Added 1 day ago
O
Sr. Analyst, Programmatic
OMD
Toronto, ON
- Full-time
Provide final sign-off and quality assurance on all campaign setups executed by Coordinators.
Added 2 days ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…prototypes, briefing requirements to the development team, leading quality assurance (QA) testing, coordinating user acceptance testing (UAT) with Ministry users, and continuously updating…
Added 2 days ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…prototypes, briefing requirements to the development team, leading quality assurance (QA) testing, coordinating user acceptance testing (UAT) with Ministry users, and continuously updating…
Added 2 days ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…prototypes, briefing requirements to the development team, leading quality assurance (QA) testing, coordinating user acceptance testing (UAT) with Ministry users, and continuously updating…
Added 2 days ago
Operations Co-op (Waybound)
Optima Living
Vancouver, BC
Added 2 days ago
TI
Data Quality Analyst
Transportation Investment Corporation
Vancouver, BC
- $83,000 to $114,000 CAD / year
- Full-time
The Data Quality Analyst is responsible for ensuring the accuracy, reliability and consistency of information classified by organizational business processes using a structured taxonomy.…
Added 2 days ago
AC
Quality Assurance Analyst
ALTEN Canada
Canada
- Contract
Added 2 days ago
Analyste de test technique II I Technical Test Analyst II
2K Vegas
Montreal, QC
Ce poste s’adresse à un·e professionnel·le technique possédant plus de 4 ans d’expérience en assurance qualité et excellant dans la mise en œuvre de l’automatisation des tests. Vous vous…
Added 2 days ago
S
Sr. Business Analyst, Reinsurance
Sapiens
Canada
- Full-time
The Senior Business Analyst operates under limited supervision taking the lead as a client liaison, conducting business process analysis, needs assessments, and preliminary cost/benefits…
Added 2 days ago
IG
SAP Analyst
Insight Global
Calgary, AB
- Contract
Insight Global is seeking an SAP SCM Analyst to support a large mining company on a 6-month contract-to-hire basis. This individual will act as the primary liaison between Supply Chain and…
Added 2 days ago
GV
Analyste en approvisionnement
Groupe Vision
Canada
- Full-time
The Procurement Analyst coordinates procurement and inventory management activities to optimize product availability, efficiency, and service levels. The role supports clinics and surgical…
Added 2 days ago
CG
Jr Sales Operations Analyst
Calian Group
Canada
- Full-time
Provide testing and quality-assurance support as commission processes are automated.
Added 2 days ago
KC
Database Analyst
Keyano College
Fort McMurray, AB
- Full-time
· Manage database changes, testing, and quality assurance processes to ensure system stability.
Added 2 days ago
FC
Planificateur de projet
FOP Consultants
Montreal, QC
- Full-time
…FOP Consultants is looking for a senior IT project management analyst (PCO) motivated to carry out mandates. The main missions will be to support the planning, monitoring and control of IT…
Added 2 days ago
C
Salesforce QA Analyst
Collabera
AB · Edmonton, AB
- $50 to $60 USD / hour
- Contract
Ensure testing activities adhere to standards established by the Quality Assurance office.

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

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