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Added 8 mins ago
Enterprise Collections: Operational Lead - Dialer Administrator
Questrade Financial Group
Toronto, ON
We’re looking for our next Enterprise Collections: Operational Lead - Dialer Administrator. Could It Be You?
Added 23 mins ago
T
Senior Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Added 38 mins ago
TN
Senior Medical Office Administrator / Office Manager
The Natural Way Health Clinic
Waterloo, ON
- Full-time
We are seeking an experienced, organized and patient-focused Senior Medical Office Manager/Administrator to take ownership of the clinic's daily administrative operations, ensuring a…
Added 1 hour ago
YI
Software Developer - Internal Automation
YuJa Inc.
Toronto, ON · North York, Ontario
- $80,000 to $90,000 CAD / year
- Full-time
AZ-104 (Microsoft Azure Administrator Associate)
Added 2 hours ago
TI
Database Administrator
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is seeking an experienced Database Administrator to support the Ontario Science Centre's database infrastructure, enterprise applications, financial systems, and cloud migration…
Added 3 hours ago
M
Senior Sales Analyst
Multy
Vaughan, ON
- $80,000 to $90,000 USD / year
- Full-time
At the intersection of market demand and manufacturing reality, the Senior Sales Analyst plays a critical commercial role in driving revenue and optimizing retail execution. This position…
Added 11 hours ago
B
Senior Law Clerk
Brookfield
Toronto, ON
- Full-time
The senior law clerk/paralegal will be a member of the Real Estate Group’s funds team responsible for global fund legal operations and will support the legal team.
Added 11 hours ago
BA
Senior Law Clerk
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The senior law clerk/paralegal will be a member of the Real Estate Group’s funds team responsible for global fund legal operations and will support the legal team.
Added 13 hours ago
PC
Systems Administrator
ProServeIT Corporation
Charlottetown, PE
- Full-time
We are currently looking to hire a Systems Administrator to provide Level 1 Technical Support to our customer using a suite of tools designed to provide a seamless remote support experience…
Added 15 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Added 15 hours ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
…governance associates, specialists, and engineers and serving as the senior governance voice in front of the client. You will design the governance solution, run the delivery team…
Added 17 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
…onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional Services…
Added 2 days ago
EA
Contracts Administrator
Effortless Admin Inc.
Edmonton, AB
- Full-time
…administration sector. We're seeking a detail-oriented Contracts Administrator who can grow with us. Initially, you'll focus on data entry and management for new client contract…
Added 2 days ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
We are looking for a Senior Database Administrator (Db2 z/OS) to join our Mainframe Platform & Application Services team. In this role, you'll help design, optimize, and support the…
Added 2 days ago
TU
Program Admin Support
The University of British Columbia
Vancouver, BC
- $4,874 to $5,121 CAD / month
- Full-time
Researches, prioritizes, and determines appropriate actions, referrals, or responses for matters identified by the Program Director or Administrator.
Added 2 days ago
Program Administrator
Government of Alberta
AB
As a Program Administrator, reporting to the Manager, Program Design and Delivery, you'll play an important role in delivering programs that help employees feel valued, supported, and…
Added 2 days ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
…Professional Services, the team is seeking a Business Strategy Senior Manager for Canadian Public Sector. The Business Strategy Senior Manager is responsible for ensuring overall delivery…
Added 2 days ago
ST
Director of Finance and Administration
Scout Talent
ON · Ontario, Canada
- $150,000 to $180,000 CAD / year
- Full-time
Step into a senior leadership role offering a competitive $150,000 to $180,000 annual salary, negotiable based on qualifications, plus excellent benefits!
Added 2 days ago
JG
GP Administrator/DBA
J&M Group
Toronto, ON
- Full-time
Hands on experience with Database Administration specially SQL server, maintaining and managing databases as a DBA, Senior level experience as a DBA is required.
Added 2 days ago
UO
Program Admin Support
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $4,874 to $5,121 CAD / month
- Full-time
Researches, prioritizes, and determines appropriate actions, referrals, or responses for matters identified by the Program Director or Administrator.
Added 2 days ago
T
Senior IT Specialist - Kubernetes
Telesat
Ottawa, ON
- Full-time
We are looking for a Senior IT Specialist with expertise in Kubernetes to manage and optimize our containerized applications. The ideal candidate will have strong experience in deploying,…
Added 2 days ago
BR
Senior Payroll Administrator
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- $69,000 to $94,000 CAD / year
- Full-time
Our client is seeking an experienced Senior Payroll Administrator for a permanent, full-time opportunity based in Vancouver.
Added 2 days ago
M
Contract Manager, Commercial Management
Metrolinx
Toronto, ON
- Full-time
Provide commercial advice and guidance to senior leadership, project teams, and stakeholders on contract management, governance, risk mitigation, and negotiation strategies.
Added 2 days ago
BU
Corporate Controller
Brandon University
Brandon, MB
- Full-time
Under the general direction of the Director of Financial Services, the Corporate Controller is the City’s senior technical accounting professional and is responsible for the integrity,…
Added 2 days ago
PR
Sr Lead-IT Infrastructure Ops (Associate Manager)
Peel Regional Police
Brampton, ON
- $165,396 to $179,322 CAD / year
- Full-time
As a Senior Lead-IT Infrastructure Operations within our ITS Infra and Data Centre Operations department, you will be responsible for directing the day-to-day operational delivery of all…

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

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