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Added 4 hours ago
AC
Senior Manager, Canadian Corporate Tax
ACCA Careers
Markham, ON
- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 4 hours ago
J
Senior Analyst, Customer Analytics (12-month contract)
Jobber
Kitchener, ON
- Contract
Reporting to the Senior Manager, Customer Analytics, you’ll own analytical workstreams within cross-functional initiatives that support strategic and operational decision-making across…
Added 4 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Added 4 hours ago
A
Footwear Product Developer
Ardene
Laval, QC
- Full-time
We are currently looking for a Footwear Product Developer to join our Footwear/Bags/Wallets team. Reporting to the Senior Manager, Footwear/Handbags and working closely with the team, you…
Added 5 hours ago
SC
Bilingual Manager, Claims Contact Centre
Securian Canada
Toronto, ON
- $65,000 to $95,000 CAD / year
- Full-time
As Manager, Claims Contact Centre Operations, you will be responsible for leading the Claims Contact Centre team, driving individual and team performance, ensuring timely and accurate claim…
Added 7 hours ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Reporting to the Manager of Professional Standards and Training, this role plays a key part in supporting the professional development of our assurance team and upholding our commitment to…
Added 12 hours ago
Agricultural Climate Modelling Intern
Ontario Soil and Crop Improvement Association
Guelph, ON
Reports To: Senior Manager, Research Programs and Operations
Added 23 hours ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections,…
Added 23 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
…installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior…
Added 1 day ago
BT
Senior Audit and Assurance Accountant
Baker Tilly Canada
Kawartha Lakes, ON · Lindsay, ON
- Full-time
We are looking for a Senior Accountant to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 day ago
H
Designer
HRVST
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
…projects. You’ll work hand in hand with your pod’s Account Manager and Developer, collaborate with fellow designers through feedback and creative guidance, coordinate efforts with external…
Added 1 day ago
H
Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
The Developer works hand in hand with their pod’s Designer and Account Manager to translate design into scalable, high-quality technical solutions, while collaborating with the wider…
Added 1 day ago
B
Operational Technology Cybersecurity Lead
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 1 day ago
TH
Technology Partnership Navigator
The Hospital for Sick Children
Toronto, ON
- Full-time
This is a hybrid role with weekly onsite expectations. Reports to the Senior Manager, Research IT Infrastructure with direction from Program Manager, Research Information Risk.
Added 1 day ago
NN
Data Analyst: Student Achievement and Information Systems
Near North District School Board
North Bay, ON
- Full-time
Reporting to the Manager of Information Technology, the Data Analyst: Student Achievement and Information Systems, is responsible for the management, integrity, analysis, and reporting of…
Added 1 day ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Level 3 to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 1 day ago
BT
Senior Manager Audit and Assurance
Baker Tilly Canada
Owen Sound, ON
- Full-time
We are looking for a Senior Manager Audit and Assurance to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next.…
Added 1 day ago
SM
RQ00789 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in quality assurance, software testing, test automation, and enterprise application validation. The ideal…
Added 1 day ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Reporting to the Manager of Professional Standards and Training, this role plays a key part in supporting the professional development of our assurance team and upholding our commitment to…
Added 1 day ago
Technical Publications Manager
Tigercat | MacDonald Steel
Brantford, ON
We are seeking a Technical Publications Manager to lead and evolve our technical documentation function. This role combines technical understanding, strategic planning, process improvement,…
Added 1 day ago
H
Senior Electrical Engineer
HDR
Toronto, ON · Ottawa, ON · Richmond Hill, ON · Victoria, BC · Vancouver, BC · Calgary, AB
- Full-time
Reporting to the Electrical Section Manager, the Senior Electrical Engineer is a member of the integrated project team that contributes Electrical engineering knowledge and analysis during…
Added 1 day ago
QT
Building Science Lead
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…ability to balance project delivery, client needs, quality assurance, and team priorities in a growing…
Added 1 day ago
B
Strategic Sourcing Manager // Responsable de l'approvisionnement stratégique
BAT
Montreal, QC
- Full-time
Expérience dans l’établissement de relations solides avec des parties prenantes d’affaires de niveau senior et dans la traduction des besoins d’affaires en stratégies d’approvisionnement et…
Added 1 day ago
SH
Senior Cardiology Technologist - NICT
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Manager/Charge Cardiology Technologist or Designate the Senior Cardiology Technologist in addition to performing the duties of a General Cardiology Technologist,…
Added 1 day ago
A
Responsable d’Acceptation Client / Customer Acceptance Manager
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Responsable d'acceptation Clien / Customer Acceptance Manager

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

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