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Added 59 mins ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Full Stack with extensive experience designing and developing large-scale, multi-client web applications, Java-based enterprise solutions, REST…
Added 59 mins ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Full Stack with extensive experience designing and developing large-scale, multi-client web applications, Java-based enterprise solutions, REST…
Added 1 hour ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Senior Data Architect to design the end-to-end data platform for APEX. The platform ingests contact centre telephony and quality data from the Genesys A3S Snowflake…
Added 1 hour ago
TC
Full Stack Software Developer (Java/React) - Technical Lead
TECH4SOFT Consulting
Toronto, ON
- Full-time
We are seeking an experienced and driven Full Stack Software Developer (Java/React) to fill a Technical Lead role supporting one of our public service clients. This is a high-impact…
Added 1 hour ago
M
Senior Data Architect
Miratech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a Senior Data Architect to design the end-to-end data platform for APEX. The platform ingests contact centre telephony and quality data from the Genesys A3S Snowflake…
Added 1 hour ago
HG
B2B Sales Specialist
Hello Gubby
Remote, Canada
- Remote
Hello Gubby is the AI front desk for small businesses, and it’s growing into a full customer operations platform: the Intercom for small businesses.
Added 2 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Added 2 hours ago
I
Principal Data Architect, FSI
Infostrux
Toronto, ON
- Full-time
You’ll lead project teams assembled per engagement, setting technical direction and carrying proven patterns forward
Added 2 hours ago
I
Data Governance Architect
Infostrux
Toronto, ON
- Full-time
…frameworks. You bring a complete view of the client's data platform through a governance lens, along with the project management and consulting skills to turn that view into a plan the…
Added 3 hours ago
R
Senior Automation Specialist
REWORKIO
Remote, Canada
- $50,000 to $100,000 USD / year
- Full-time
- Remote
REWORKIO is the all-in-one platform for professionals and businesses to build, prove, and grow powered by AI . We connect businesses heavily reliant on manual processes with verified AI and…
Added 3 hours ago
FI
Salesforce Revenue Cloud Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Lead technical governance, architecture reviews, and solution design decisions.
Added 4 hours ago
MC
Network Management System Developer (35520)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking an experienced Network Management System (NMS) Developer to lead the design, development, and evolution of next-generation network management solutions for a cutting-edge…
Added 4 hours ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Senior Cybersecurity Test Engineer to lead and execute security testing activities across applications, infrastructure, cloud environments, APIs, and system integrations.…
Added 4 hours ago
MC
Principal Embedded Software Firmware Engineer (35837)
Myticas Consulting
Ottawa, ON
- Contract
BS/MS in Computer Science, Electronics, Electrical Engineering, or a related field with embedded software development experience.
Added 4 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 4 hours ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
This is a hands-on architecture and technical leadership role for someone who can bridge solution architecture and software engineering. The successful candidate will work closely with…
Added 4 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
Lead ServiceNow Greenfield operational adoption and value realization, covering process alignment, readiness, training, cutover, workflows, dashboards, knowledge, catalog and self-service.
Added 6 hours ago
X
Tech Lead - Fullstack
Xsolla
Canada
- Full-time
We are looking for a Senior Software Engineer (Full-Stack) who is architecturally strong, quality-driven, and highly collaborative to join our Engineering team. The best candidate will be…
Added 6 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
…maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 6 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Proficient working knowledge in software delivery/change practices: requirements clarification, testing/UAT support, release/change coordination, application lifecycle management,…
Added 6 hours ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Work with architects and developers to assess configuration, platform extensions and custom development.
Added 7 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
This role will lead PHO efforts for the PHDU itself and the IIS data product. We are seeking a Senior Program Manager to provide structured program and portfolio management leadership for…
Added 7 hours ago
SM
RQ11737 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – Full Stack with extensive experience designing and developing large-scale, multi-client web applications, Java-based enterprise solutions, REST…
Added 10 hours ago
G
Account Executive (AI Native)
Ground
Toronto, ON
- Full-time
What we do: Ground is an AI-enabled platform that uncovers untapped revenue for next-gen consumer companies. We’re creating an ecosystem that reshapes how businesses grow and scale. At…
Added 11 hours ago
P
Inbound Business Development Representative
PheedLoop
Toronto, ON
- Full-time
…conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we…

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

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