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Added 20 hours ago
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
The Regional Partner/Learning Manager will report to Head of Partner Relations,
Added 1 day ago
KG
Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
- Full-time
Experienced in planning, developing, organizing, and executing wide range of H&S programs with a proven record of accomplishment of delivery in mining or other high hazard industries.
Added 1 day ago
SMB Customer Success Manager
Guesty
Canada
As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring…
Added 2 days ago
IR
Junior Project Coordinator
iTeck Roofing Inc.
Mississauga, ON
- Full-time
Assist the Project Manager with daily project coordination, scheduling and follow-ups.
Added 2 days ago
Norquay Leadership Trainer & Guide
YMCA of Northeastern Ontario
Spanish, ON · Sudbury, ON · Greater Sudbury, ON
…YMCA of Northeastern Ontario’s John Island Camp location near Spanish,…
Added 2 days ago
Senior Manager, Small Business Value Proposition (English/Spanish) - Toronto (12-Month Contract)
Scotiabank
Toronto, ON
Support the design and delivery of value proposition strategies and service model that contribute to the sustainable growth, profitability and overall success of the Small Business segments…
Added 3 days ago
M
Manager - Supply Chain
MineSense
Vancouver, BC
- Full-time
The Manager, Supply Chain leads the planning, inventory, logistics, shipping and receiving activities that keep MineSense's manufacturing operations, field services, and customer…
Added 3 days ago
Manager, Information and Dispute Resolution (Designated)
The Government of Nova Scotia
Halifax, NS
As the Manager, Information and Dispute Resolution, you will play an important leadership role in supporting the effective delivery of inquiry and dispute resolution services within the…
Added 3 days ago
Global Mobility - Expatriate Tax - Manager - Vancouver
EY
Vancouver, BC
As a Manager within our Mobility – Expatriate Tax team, you will lead the delivery of cross‑border tax services for globally mobile employees, executives, and their employers. You will…
Added 3 days ago
AA
Commercial Account Manager
Advance Auto Parts
Longueuil, QC
- Full-time
At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial…
Added 3 days ago
IC
Consultant – Museum, Events and Outreach Programme Coordinator
International Civil Aviation Organization
Montreal, QC
- Full-time
Follow up maintenance requests, resolve practical delivery issues and keep the reporting officer informed of progress, resource needs and risks.
Added 3 days ago
U
Consultant – Museum, Events and Outreach Programme Coordinator
UNDP
Montreal, QC
- Full-time
Follow up maintenance requests, resolve practical delivery issues and keep the reporting officer informed of progress, resource needs and risks.
Added 3 days ago
B
Global Technology Risk Manager
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are seeking a highly motivated Technology Risk Manager to strengthen our global risk management capabilities. This role will be the guardian of our Global Technology Risk Management…
Added 3 days ago
F
Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
…stock markets: Nasdaq in the U.S. (Nasdaq100 Index) and the Spanish Stock Exchanges (IBEX 35). Ferrovial is included in globally recognized sustainability indices such as the Dow Jones…
Added 4 days ago
B
Head of Supply Chain - Canada
Beiersdorf
Montreal, QC
- Full-time
Define VAS strategy, priorities and targets; own service, cost and quality performance. Direct and support the VAS Manager on capacity, providers and delivery. Support manager-led…
Added 4 days ago
F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - York
- Full-time
…stock markets: Nasdaq in the U.S. (Nasdaq100 Index) and the Spanish Stock Exchanges (IBEX 35). Ferrovial is included in globally recognized sustainability indices such as the Dow Jones…
Added 4 days ago
GMR - Mountain Educator (Winter 2026/27)
Northland Properties
North Vancouver, BC
Reports to: Manager, Wildlife, Education & Adventure Programs
Added 4 days ago
PJ
General Manager, International Markets (MEA)
Papa Johns
NB · Chiasson Office, NB
- Full-time
The General Manager, International Markets (MEA) is the senior leader responsible for driving the sustainable growth, profitability, and long-term success of the Papa Johns business across…
Added 4 days ago
GM
Engineering Manager - Major Mining Projects
G Mining Services / G Services Miniers
Brossard, QC
- Full-time
Reporting directly to the Senior Engineer Director, the incumbent will serve as Engineering Manager for major mining projects, with the primary responsibility of managing studies and…
Added 4 days ago
AP
Clinical Operations Manager-Traveling CRC Team
ActivMed Practices & Research, LLC.
Burlington, ON
- Full-time
The Manager, Clinical Operations – Traveling Team is responsible for the coordination and execution of clinical research support at various site locations
Added 5 days ago
Manager, Business Risk Management Data Visualization, International Banking - Toronto
Scotiabank
Toronto, ON
Maintains and enhances recurring BAU reporting processes, ensuring timely, accurate, and well-controlled delivery of management reporting
Added 5 days ago
Project Manager (Bilingual Spanish/English)
Argano
Canada
Project Manager (Bilingual: Spanish & English)
Added 5 days ago
A
Student Project Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
The Student Project Coordinator will report to the Project Manager will be responsible for the coordination of engineering, procurement, and construction work. This role will require…
Added 5 days ago
Manager, Business Risk Management, Global Insurance
Scotiabank
Toronto, ON
Contributes to the effective execution of first-line non-financial risk programs for Global Insurance. The Manager executes assigned risk and control activities directly for Global…
Added 6 days ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Deliver friendly, professional, and empathetic support to end users in both Spanish and English

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

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