Find work in Canada.

487,534 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 hours ago
PC
Systems Administrator
ProServeIT Corporation
Charlottetown, PE
- Full-time
We are currently looking to hire a Systems Administrator to provide Level 1 Technical Support to our customer using a suite of tools designed to provide a seamless remote support experience…
Added 9 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Added 9 hours ago
TU
Postdoctoral Research Fellow
The University of British Columbia
Vancouver, BC
- $75,000 CAD / year
- Full-time
…the catalyst performance, product distributions and operating windows needed for process evaluation and…
Added 11 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
…onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional Services…
Added 14 hours ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · UBCV | Chemical and Biological Engineering Building (CHBE)
- $75,000 CAD / year
- Full-time
…the catalyst performance, product distributions and operating windows needed for process evaluation and…
Added 14 hours ago
UO
Postdoctoral Research Fellow
University of British Columbia
Vancouver, BC · UBCV | Chemical and Biological Engineering Building (CHBE)
- $75,000 CAD / year
- Full-time
…the catalyst performance, product distributions and operating windows needed for process evaluation and…
Added 16 hours ago
MG
property administrator
Martello Group
Edmonton, AB
- Full-time
Added 1 day ago
A
It Support
Actalent
Burnaby, BC
- $28 to $35 CAD / hour
- Contract
The IT Support / Systems Administrator will provide Level 1 and Level 2 support, manage an active ticket pipeline, and play a key role in onboarding new hires. This role reports into IT…
Added 1 day ago
WF
Network Administrator, III
West Fraser
Quesnel, BC · Vancouver, BC
- Full-time
Our organization is seeking a skilled and motivated Network Administrator to join our dynamic IT team. This intermediate-level position plays a crucial role in maintaining, optimizing, and…
Added 2 days ago
Analyst, NGL Commercial Contracts
Inter Pipeline Ltd.
Calgary, AB
The NGL Commercial Contracts Administrator / Coordinator supports the administration, governance and compliance of commercial agreements. This role coordinates contract execution, maintains…
Added 2 days ago
H
Systems Administrator
Hays
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Our client is seeking a hands-on Systems Administrator to support, maintain, and enhance their Microsoft cloud environment. This role will be responsible for identity and access management,…
Added 2 days ago
FC
Sr. Operations Administrator
FedEx Canada
Saint-Bruno, QC
- Full-time
…et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler…
Added 2 days ago
TS
IT Support Specialist
The Shaw Group Limited
Lantz, NS
- Full-time
Managing desktop and laptop printing, including drivers, TCP/IP ports and print queues, in coordination with the Network Administrator
Added 2 days ago
P
Systems Administrator
Pelmorex
Oakville, ON
- Full-time
…procedures. The role supports approximately 70% Linux and 30% Windows environments. This is a hybrid role based in Oakville. You are required to be at the office a minimum of 3 days a week…
Added 2 days ago
P
Systems Administrator
Pelmorex
Oakville, ON
- Full-time
…procedures. The role supports approximately 70% Linux and 30% Windows environments. This is a hybrid role based in Oakville. You are required to be at the office a minimum of 3 days a week…
Added 2 days ago
RT
Desktop Technologist
Russell Tobin
Toronto, ON
- $54.19 CAD / hour
- Full-time
Job Title: Systems Administrator/Operations Support Specialist - Intermediate
Added 2 days ago
ZI
Systems Administrator
ZenaTech Inc.
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
As a Systems Administrator, you will be responsible for the seamless operation of all technology systems that support engineering, production, and business processes. This includes managing…
Added 2 days ago
TS
IT Support Specialist
The Shaw Group
Lantz, NS
- Full-time
Managing desktop and laptop printing, including drivers, TCP/IP ports and print queues, in coordination with the Network Administrator
Added 2 days ago
AW
IT Manager
Air Wise Sales Inc.
Hamilton, ON
- Full-time
Added 2 days ago
PR
Sr Lead-IT Infrastructure Ops (Associate Manager)
Peel Regional Police
Brampton, ON
- $165,396 to $179,322 CAD / year
- Full-time
Microsoft Azure Solutions Architect Expert OR Azure Administrator Associate
Added 2 days ago
ML
IT Administrator
MTE Logistix
AB · Edmonton, AB
- Full-time
Added 2 days ago
A
Worksite Support Technician (Junior)
ALLPS
Sherwood Park, AB
- Full-time
Provide onsite deskside and field support for Windows 11 Enterprise desktops and laptops.
Added 2 days ago
JE
Spécialiste du soutien informatique RST (2026-9526)
Johnston Equipment
Montreal, QC
- Full-time
Expérience avec les appareils iOS, Windows et Microsoft 365.
Added 3 days ago
GR
Administrateur système réseau/Administratrice système réseau
GO ROCK IT
Montreal, QC
- $100,000 to $125,000 CAD / year
- Full-time
We're looking for a Senior Systems & Network Administrator to join the team of one of our strategic partners in Montreal.
Added 3 days ago
FC
Endpoint Administrator
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Endpoint Administrator will manage and support the organization's endpoint computing environment. This role is responsible for the administration, security, deployment, and lifecycle…

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

Apply About employer

Report this job