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Added 7 mins ago
Senior Analyst - Treasury
kdc/one
Longueuil, QC
The KDC/ONE team is made up of the best in the business. Our diverse and evolving workforce thrives in our environment of constant teamwork and collaboration. Join us today!
Added 23 mins ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 23 mins ago
T
Business Analyst
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 53 mins ago
GE
Data Analyst - WFM
Global Excel Management
Sherbrooke, QC
- Other
As a Data Analyst - Workforce Management, you will work closely with business leaders to analyze workforce and operational data, identify trends, and develop impactful reporting solutions.…
Added 1 hour ago
M
Business Intelligence Analyst
Manulife
Waterloo, ON
- Full-time
The Business Intelligence Analyst will support operational reporting, and visualization needs that enable productivity and workforce management insights. This role focuses on building…
Added 5 hours ago
W
Business Intelligence Analyst
Wiraa
Canada
- Full-time
The Business Intelligence Analyst at Metergy is responsible for managing, developing, and executing the Business Intelligence (BI) and Revenue Assurance Program, overseeing Annual Rate…
Added 6 hours ago
CU
Library Technician 2, Resource Support
Capilano University
North Vancouver, BC
- Full-time
…diverse and inclusive. We believe that diversity within our workforce is essential in creating both an exceptional student, and employee experience. As part of this ongoing commitment, we…
Added 6 hours ago
CU
Cybersecurity Analyst
Capilano University
North Vancouver, BC
- Full-time
…diverse and inclusive. We believe that diversity within our workforce is essential in creating both an exceptional student, and employee experience. As part of this ongoing commitment, we…
Added 7 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 9 hours ago
Senior Financial Analyst
Rogers Communications
Brampton, ON
The Senior Financial Analyst position will be part of the Technology Finance Team, focusing on supporting the Wireless CAPEX portfolio. Reporting to the Senior Manager, Technology Finance…
Added 10 hours ago
SL
Sr. Financial Analyst, Financial Analysis & Planning
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we…
Added 12 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
Added 13 hours ago
PR
Program Support Partner, Case Costing
Peterborough Regional Health Centre
Peterborough, ON · ON
- Full-time
…analytical skills and partnership with internal stakeholders, the analyst contributes to the accuracy, reliability, and continuous improvement of the organization's revenue operations…
Added 13 hours ago
PR
Payroll Analyst
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
Reporting to the Manager, Finance, the Payroll Analyst works in collaboration with all stakeholders and information partners committed to data integrity and process improvement with an…
Added 13 hours ago
PR
HR Systems Consultant
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
…provides strategic advice and guidance to HR Manager, Systems Analyst and Systems specialists acting as a subject matter expert. The Consultant is a key member of the HR team and is the…
Added 13 hours ago
BV
Prospect Analyst
Bow Valley College
Calgary, AB
- Full-time
The Prospect Analyst plays a key role in helping Bow Valley College build meaningful relationships and achieve its fundraising and revenue generation goals. Reporting to the Manager,…
Added 13 hours ago
BV
Prospect and Donor Analyst
Bow Valley College
Calgary, AB
- Full-time
The Prospect and Donor Analyst plays a key role in helping Bow Valley College build meaningful relationships and achieve its fundraising and revenue generation goals. Reporting to the…
Added 13 hours ago
RM
Junior Credit Analyst - New Grad
Russel Metals
Mississauga, ON
- Full-time
…career in credit? We're looking for a motivated Junior Credit Analyst to join our team on a 1-year contract. This is an excellent opportunity to gain hands-on experience, develop your…
Added 16 hours ago
A
Business Development Specialist (Relocation to Saudi Arabia is required.)
aramco
Calgary, AB
- Full-time
Certified Project Management Professional (PMP), Certified Management Accountant (CMA) or Certified Financial Analyst (CFA) are preferred.
Added 17 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 19 hours ago
TC
Sr. Accounting / IFRS17 Analyst
Tata Consultancy Services
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
…employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top…
Added 20 hours ago
CA
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
- Contract
When you join CA-CIB Canada, you are joining a certified Great Place to Work employer, and a highly engaged workforce.
Added 20 hours ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
…employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top…
Added 1 day ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 days ago
Actuarial Analyst
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
We’re searching for an Actuarial Analyst. Are you searching for new possibilities?

Buchanan Technologies

Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 9, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Bilingual French Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence

What Makes Someone Successful in This Role
We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment

Preferred Technical Knowledge
Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
High School Diploma or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities
Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Oral Communication

Problem Solving

Soft Skills:

Attention to Detail

Critical Thinking

Hard Skills:

Customer Service

Certifications:

CompTIA A+

Languages:

English

French

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