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Added 11 mins ago
C&
Research Analyst - Valuation & Advisory
Cushman & Wakefield
Toronto, ON
- Full-time
We are currently seeking a Research Analyst to join our Toronto office. As part of the Cushman & Wakefield network, you will benefit from access to all our best practices including…
Added 11 mins ago
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Applications Development Senior Programmer Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…
Added 11 mins ago
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Investment Banking Analyst - Metals & Mining
Citi
Toronto, ON
- Full-time
Citi is looking for an Investment Banking Analyst to join our Metals & Mining coverage team in Toronto. The Investment Banking Analyst is an intermediate level position responsible for…
Added 11 mins ago
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Business Systems Analyst, Winter 2027 Co-op
CIBC
Toronto, ON
- Full-time
Join our CIBC Technology Operations team as a Business Systems Analyst. This is a great opportunity to be a part of an innovation-focused team that is helping to drive CIBC’s digital…
Added 11 mins ago
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Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Chartered Investment Manager (CIM) or Chartered Financial Analyst (CFA) designation is required.
Added 21 mins ago
SS
Analyst, computer
Solti solutions TI
Sherbrooke, QC
- From $34.62 CAD / hour
- Full-time
- On-site
Added 25 mins ago
KO
Mechanical Engineer – Burnaby (Vancouver area), BC
Krech Ojard & Associates, Inc.
Vancouver, BC · Greater Vancouver Metropolitan Area
- $115,000 to $145,000 CAD / year
- Full-time
Experience with Revit, Belt Analyst and Dust Collection Modelling Software
Added 26 mins ago
M
Sr. Technical Analyst, MarTech
Manulife
Toronto, ON
- Full-time
The MarTech Sr. Technical Analyst is responsible for supporting the implementation and maintenance of all digital analytics tools and Adobe Marketing technology integration for our Manulife…
Added 40 mins ago
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COO/CFO - GovernGPT (Montreal)
GovernGPT
Montreal, QC
- $150,000 to $220,000 USD / year
- Full-time
In reality, you’ll be simultaneously an ops analyst and a COO and a CFO. That means all the below to start with:
Added 44 mins ago
R&
Tax analyst
ROZEK & ASSOCIATES
Calgary, AB
- From $43.27 CAD / hour
- Full-time
- On-site
Added 56 mins ago
ECH - Senior Financial Analyst
The Employee Experience Team
Vaughan, ON
Empire Homes is seeking a Senior Financial Analyst! In this position, you will be responsible for developing, interpreting, and maintaining complex financial and operational models to…
Added 59 mins ago
PF
Business data analyst
Prime Floor Distribution Inc
Edmonton, AB
- From $48.1 CAD / hour
- Full-time
- On-site
Added 1 hour ago
CT
Asset Liability Management (ALM) Senior Financial Analyst
Canadian Tire Corporation
Oakville, ON · Toronto, ON
- Full-time
The Asset Liability Management (ALM) Senior Financial Analyst is responsible for supporting the organization's balance sheet management activities through the analysis and monitoring of…
Added 1 hour ago
BB
Industrial Automation Engineer
Best Buy Canada
Brampton, ON
- Full-time
…Automation Engineer, which we call a Senior Lean Engineering Analyst, you will be at the forefront of proposing new automation and optimization ideas to support to Best Buy’s Canadian…
Added 1 hour ago
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Inventory Analyst
BGIS
Calgary, AB
- Full-time
The Inventory Analyst is a head office role that supports effective inventory governance and financial control across a large retail site network. The role reviews physical inventory audit…
Added 1 hour ago
M
Winter Co-op 2027 - Business Technology
Manulife
Toronto, ON
- Full-time
Added 1 hour ago
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Financial Analyst
Acosta
Toronto, ON
- Full-time
The Financial Analyst plays a key role in supporting financial planning, forecasting, reporting, and business decision-making across the organization. This position is responsible for…
Added 1 hour ago
IC
Senior Business Systems Analyst (ServiceNow)
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The vacant Business Systems Analyst role will report to Leader Process and Operational Excellence as part of a team providing operational oversight for the Real Time Rail payments systems.…
Added 1 hour ago
HI
Client Coordinator, Employee Benefits & Retirement
HUB International
Toronto, ON
- Part-time
Support the analyst during the Implementations
Added 1 hour ago
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Content Associate, Data
Clarity
Vancouver, BC
- $100,000 to $130,000 CAD / year
- Full-time
Professional experience writing about business, finance, or investing, ideally as a journalist, analyst, researcher, or in-house writer.
Added 2 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
The D365 F&O Functional Analyst is responsible for the day-to-day administration, support, and continuous improvement of the Dynamics 365 Finance & Operations platform. This role manages…
Added 2 hours ago
EE
Commercial Services Analyst
Emera Energy
Halifax, NS
- Full-time
We are currently looking for a Commercial Services Analyst to join our Commercial Services team in a permanent position. Reporting to the Commercial Services Manager, you will be…
Added 2 hours ago
AC
Senior Consultant, Investment Consulting – Strategic Asset Allocation
Aon Corporation
Montreal, QC
- Full-time
CFA Charter-holder or currently pursuing the Chartered Financial Analyst curriculum, or demonstrating equivalent experience;
Added 3 hours ago
KI
Information systems business analyst
KeAnu Inc.
Brantford, ON
- From $45 CAD / hour
- Full-time
- On-site
Added 3 hours ago
XT
Analyste Comptable
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
XTL Transport Inc. is seeking a bilingual accounting analyst with a strong work ethic and a positive team-oriented attitude to join our team in the Montreal region.

Buchanan Technologies

Spanish Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job description:

Bilingual Spanish Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both Spanish and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience:

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence
What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment
Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
College or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Soft Skills:

Critical Thinking

Hard Skills:

Troubleshooting

Digital Skills:

Windows OS

Languages:

English

Spanish

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