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Added 5 mins ago
P
Senior Product Manager, Fund Management
Purpose
Toronto, ON
- Full-time
…management business. This cross-functional team is accountable, end to end, for transforming how Purpose runs its investment fund operations – moving fund accounting, performance, trading…
Added 6 mins ago
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Senior Specialized Finance Analyst – TDS Finance Capital and Liquidity Management
TD
Toronto, ON
- Full-time
…business insights, and reduce reliance on manual processes and end-user computing (EUC)…
Added 36 mins ago
A
IT Business Analyst
AtkinsRéalis
Montreal, QC
- Full-time
…matter experts, and internal IT teams to deliver effective and user-focused…
Added 36 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Responsible for documenting and supporting the proactive identification of end-to-end test solution designs, including updating knowledge bases and identifying early automation…
Added 36 mins ago
C
Senior Product Designer, Payments
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
The Fintech team is a passionate, high-performing group focused on transforming how law firms manage their finances end-to-end. With a mix of ambition, deep curiosity, and passion for…
Added 1 hour ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
…platform, increase AI and analytics capabilities across Salesforce user…
Added 1 hour ago
CS
Business System Analyst
Confiar Services
Toronto, ON
- $45 to $50 USD / hour
- Contract
Exposure to Microsoft Copilot, AI-assisted analysis, automation tools, or AI agents is an asset.
Added 1 hour ago
RI
Senior Full Stack Engineer - Java /
Rose International
Mississauga, ON
- Full-time
Strong back-end Java skills with some front-end experience.
Added 1 hour ago
PF
Full Stack Engineer
PEOPLE FORCE CONSULTING INC
Quebec, QC
- Contract
People Force is looking for a Senior Full Stack Developer – Angular for a 1 year contract role with one of our client. This position is a hybrid position with onsite presence at our…
Added 1 hour ago
EA
Consultant, ICT Systems Engineering, Level 3, Epic, Non-mgmt
Epic A Bell MTS Company
Winnipeg, MB
- Full-time
The Consultant, ICT Systems Engineering at Epic is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. As…
Added 2 hours ago
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Human Resources Analytics Specialist
HireTalent
Montreal, QC
- Temporary
…stakeholders and IT functions across the Americas. This role owns end-to-end support, maintenance, and continuous enhancement of the HR technology ecosystem - both standard enterprise…
Added 2 hours ago
TA
Epicor Administrator & Developer
Talent Advantage Group
Montreal, QC
- $100,000 to $140,000 CAD / year
- Full-time
2068 Epicor ERP Administrator / Developer – Manufacturing
Added 2 hours ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
…that augment clinical and operational workflows, spanning task automation, decision support, and end-to-end process orchestration, using cloud AI platforms (e.g., Azure AI Foundry, Copilot…
Added 2 hours ago
A
SDET (Intermediate)
Actalent
Waterloo, ON
- $40 to $50 CAD / hour
- Contract
Utilize automated GUI testing solutions to validate user interfaces and end-to-end workflows.
Added 3 hours ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…day-to-day Archer Risk operations, investigate and triage Risk user issues, coordinate platform enhancements and releases, and translate Risk business needs into clear…
Added 3 hours ago
BE
Intermediate Developer
BC Energy Regulator
Victoria, BC
- Full-time
The Developer is responsible for writing clean, maintainable code, participating in code reviews, and collaborating with cross-functional teams to deliver high-quality software solutions.…
Added 3 hours ago
MANAGER, FINANCE ENABLEMENT, TECHNOLOGY & TRANSFORMATION (HYBRID)
Green Shield Canada
Toronto, ON · Windsor, ON
Coordinate model testing, release readiness, documentation, administrator capability, end-user training, and ongoing support.
Added 3 hours ago
B
Software Engineer
Broadcom
Ottawa, ON
- $76,300 to $122,000 CAD / year
- Full-time
…cradle-to-grave lifecycle approach means ownership does not end at product ship: you will assist with customer trials, address field issues, ensure product sustainability, and/or drive…
Added 3 hours ago
AM
Salesforce AI & Data Cloud Solutions Engineer
AGF Management
Toronto, ON
- Full-time
…platform, increase AI and analytics capabilities across Salesforce user…
Added 4 hours ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
…Solutions Architect, you will own the technical architecture and end-to-end delivery of sophisticated customer solutions spanning conversational AI, generative AI, agentic AI, speech…
Added 4 hours ago
TH
LEAD SOFTWARE DEVELOPER
The Home Depot
Canada
- Full-time
The Lead Software Developer is responsible for the full scope of activities required within the software development life cycle, including over seeing the oversight and successful delivery…
Added 4 hours ago
V
Forward Deployed Engineer - Full Stack AI Solutions
VistaVu
Calgary, AB
- Full-time
Improve reliability through troubleshooting, user feedback, and evaluation. Build safeguards for sensitive data, model errors, and actions that require approval.
Added 5 hours ago
OH
IT Specialist
O'Dell HVAC Group
Waterloo, ON
- Full-time
Provide Tier 1 and Tier 2 IT support across all office locations, including Microsoft 365, end-user devices, and core business systems.
Added 5 hours ago
AN
Major Account Manager
Arista Networks
Toronto, ON
- Full-time
You possess relevant data center or networking (LAN/WAN, SDN) industry background from a technology partner, competitor, channel partner or end user is a a requirement.
Added 5 hours ago
TU
Manager, HRIS & Technology Analyst
The Universal Group
Langley (District), BC · Langley, British Columbia
- Full-time
…impact assessments, communication planning, and the delivery of end-user training to drive system adoption and minimize change…

Buchanan Technologies

Spanish Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job description:

Bilingual Spanish Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both Spanish and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience:

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence
What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment
Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
College or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Soft Skills:

Critical Thinking

Hard Skills:

Troubleshooting

Digital Skills:

Windows OS

Languages:

English

Spanish

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