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Added 6 mins ago
LM
Technical Analyst – Enterprise Applications
La Maison Simons
Quebec, QC · Campus Simons
- Full-time
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
Added 6 mins ago
O
Analyste d'affaires
Onepoint
Montreal, QC
- Full-time
Added 6 mins ago
W
Analyste d'affaires
Wepoint
Montreal, QC
- Full-time
Added 6 mins ago
E
Senior Full-Stack Application Developer (Kotlin-Java/React)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
…a team of 13 members that include developers, QA, business analyst, PO and functional developer. The candidate will be responsible for designing, developing, and implementing various…
Added 6 mins ago
T
Senior Analyst, Advanced Security Response Team (ASRT), Web Application Security
Thales
Vancouver, BC
- Full-time
Thales is looking for a Senior Analyst, Advanced Security Response Team (ASRT), who will work with a team which is dedicated to providing first response to security incidents and focused on…
Added 6 mins ago
T
Senior Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
…specification, industry analysis, vendor engagement and analysis, software development, project management, financial management, test plans and execution, and operational standards…
Added 6 mins ago
D
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain, upgrade and test the quality of…
Added 20 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 20 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 20 mins ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 20 mins ago
SM
RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 20 mins ago
TT
Full Stack Java Analyst - Investment Banking
Tech Talent International
Montreal, QC
- $75,000 to $80,000 CAD / year
- Full-time
Participate in major software implementations, quarterly platform upgrades, and new functionality deployments.
Added 20 mins ago
NS
2627-188 - Digital Technology Analyst (CS12) - IT Campus
Nova Scotia Community College - NSCC
Halifax, NS
- Temporary
You will also assist with the installation and maintenance of hardware and software in the department-operated computer labs and faculty computers. You will work to support a network and…
Added 22 mins ago
Programmer Analyst Advisory
Scotiabank
Toronto, ON
…processes, and the ability to contribute throughout the full software development lifecycle and production…
Added 22 mins ago
Senior Analyst, Secondary Nostro Funding, GTB Payment Operations
Scotiabank
Toronto, ON · Scarborough, ON
Utilizes Nostro management software and internal systems to track payment statuses and resolve payment issues
Added 51 mins ago
I
Technical Support Analyst
ICES
Toronto, ON
- Contract
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 51 mins ago
FC
programmeur .NET
FOP Consultants
Quebec, QC
- Full-time
As part of a mandate with a Quebec government ministry, FOP CONSULTANTS is looking for a .NET Programmer Analyst. The selected candidate will participate in the development, evolution, and…
Added 52 mins ago
C
Business Systems Analyst, Business Intelligence, Information Services – Temporary Full-Time (1.0) (until March 2028)
CHEO
Ottawa, ON
- Full-time
The Business Systems Analyst ensures ongoing improvement of the software applications forming the Electronic Patient Record and Hospital Information Systems; provides ongoing support to…
Added 1 hour ago
C
Junior GIS Analyst
Canacre
Remote, Canada
- Full-time
- Remote
The GIS Analyst focuses on GIS analysis, manages incoming and outgoing data, creates high quality map products and identifies mapping requirements for internal and external parties.
Added 1 hour ago
C
Junior GIS Analyst
Canacre
Remote, Canada
- Full-time
- Remote
The GIS Analyst focuses on GIS analysis, manages incoming and outgoing data, creates high quality map products and identifies mapping requirements for internal and external parties.
Added 1 hour ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 1 hour ago
Y
Security Analyst (Fluent French)
YesWeHack
Montreal, QC
- Full-time
🔍 Security Analyst (Fluent French) : Join Our Hacktastic Team in Montréal! 🇨🇦
Added 1 hour ago
GO
Asset Management Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Client Services Branch within the Technology Services Division as Asset Management Analyst in Fredericton.
Added 1 hour ago
M
Guidewire ClaimCenter Functional Analyst, Insurance IT
Maarut
Montréal-Est, QC · Montreal /Quebec city, Quebec
- Contract
Guidewire ClaimCenter business analyst for the Insurance IT team. The role
Added 1 hour ago
T
Data Centre Analyst
TEKsystems
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
One of TEKsystems largest professional services clients is looking for a strong Infrastructure analyst to take on a Client facing support role.

Buchanan Technologies

Spanish Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job description:

Bilingual Spanish Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both Spanish and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience:

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence
What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment
Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
College or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Soft Skills:

Critical Thinking

Hard Skills:

Troubleshooting

Digital Skills:

Windows OS

Languages:

English

Spanish

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