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Added 12 mins ago
CB
Physiotherapist
Cree Board of Health and Social Services of James Bay
Chisasibi, QC
- Full-time
…to the neurological, musculoskeletal, and cardiorespiratory systems, determines a treatment plan, and performs interventions with the goal of achieving optimal functional performance. The…
Added 12 mins ago
CB
Physiotherapist
Cree Board of Health and Social Services of James Bay
Chisasibi, QC
- Full-time
…to the neurological, musculoskeletal, and cardiorespiratory systems, determines a treatment plan, and performs interventions with the goal of achieving optimal functional performance. He…
Added 12 mins ago
B
Recommissioning Engineer – Energy & Decarbonization
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking an experienced Recommissioning Engineer to support building performance optimization, decarbonization initiatives, and energy‑efficiency projects across commercial,…
Added 12 mins ago
CI
Bilingual Reimbursement Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Professional Growth: We invest in our people. You will have opportunities to expand your knowledge in healthcare systems, and pharmaceutical support services. You will also have access to…
Added 12 mins ago
FC
Site Administrator
Flatstone Construction
Saskatoon, SK
- Full-time
Professional development: support for ongoing learning and training opportunities
Added 12 mins ago
BP
Lead Electrical Engineer
Bunch Projects
Calgary, AB
- Full-time
…We are seeking an experienced Electrical Engineer, Lead to support the full lifecycle delivery of EPC…
Added 12 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
This position requires a versatile audit professional who is comfortable working across financial, operational, and technology environments. The successful candidate will evaluate the…
Added 12 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 12 mins ago
BP
Senior Project Engineer
Bunch Projects
Calgary, AB
- Full-time
…The successful candidate will provide technical and project support across cross-functional teams, interface with clients, discipline leads, and contractors, and help drive successful…
Added 12 mins ago
BP
Document Control and Proposal Coordinator
Bunch Projects
Calgary, AB
- Full-time
We are seeking an experienced Document Control and Proposal Coordinator to support the full lifecycle delivery of EPC projects and contribute to the overall efficiency of our operations.
Added 12 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 27 mins ago
AT
Courier Driver
Armour Transportation Systems
Dartmouth, NS
- Full-time
We’re looking for a dependable and professional Courier Driver. As a Courier Driver at Armour, you’ll play a key role in ensuring timely and accurate delivery of packages across assigned…
Added 27 mins ago
KE
RMA Coordinator
Kontron Europe
Boisbriand, QC
- Full-time
Kontron's embedded computing systems interact with a wide variety of devices in rugged environments such as avionics, transportation, defense, and telecommunications.
Added 42 mins ago
W
Technical Consultant II, Water Engineer
Worley
Vancouver, BC · Calgary, AB
- Full-time
…Canada and North America, you will contribute to projects that support responsible development in the mining, chemicals, energy, infrastructure, and environmental…
Added 57 mins ago
AC
Dietary Aide
Aramark Canada
London, ON
- Full-time
The Dietary Worker provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Essential functions and…
Added 57 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 57 mins ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 57 mins ago
BC
Registered Nurse - Mental Health Inpatient - Job Share
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 57 mins ago
BC
Registered Nurse - Complex Care (C4)
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 57 mins ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 57 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 57 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 57 mins ago
SD
Regulated Pharmacy Technician, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Assist in prescription preparation to company's standards and professional services
Added 57 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 1 hour ago
NC
Solutions architect - cloud management and monitoring
National Consultants Professionals Ltd
Woodbridge, ON
- From $66.15 CAD / hour
- Full-time
- Contract
- On-site
Prepare cost-benefit and return-on-investment analyses to support system implementation

Buchanan Technologies

Spanish Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job description:

Bilingual Spanish Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both Spanish and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience:

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence
What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment
Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
College or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Soft Skills:

Critical Thinking

Hard Skills:

Troubleshooting

Digital Skills:

Windows OS

Languages:

English

Spanish

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