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Added 12 mins ago
Senior Software Developer, Workspace Safety and Security Team, AI/ML GenAI
Google
Waterloo, ON
…on new problems across the full-stack as we continue to push technology…
Added 12 mins ago
Partner Developer, YouTube
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Toronto, ON
…largest advertising clients and/or product partners. You will lead cross-functional teams in Engineering, Sales and Product Management to leverage emerging technologies for our external…
Added 12 mins ago
Software Developer III, Google Cloud Platforms, EasySaaS Deployments
Google
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…on new problems across the full-stack as we continue to push technology…
Added 12 mins ago
Senior Cloud Technical Account Manager - Vancouver, CAN , AWS Enterprise Support
Amazon
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- Experience in internal enterprise or external customer-facing environment as a technical lead
Added 12 mins ago
Sr. Cloud Technical Account Manager - Canada, FSI Canada
Amazon
Toronto, ON
- Experience in internal enterprise or external customer-facing environment as a technical lead
Added 26 mins ago
LT
Systems Reliability Engineer
Lorven Technologies Inc.
Toronto, ON
- Contract
…will design and implement monitoring and alerting frameworks, lead incident response and drive the root cause analysis (RCA) process to continuously improve platform stability. This is an…
Added 26 mins ago
NS
Senior Site Reliability Engineer – Adobe Cloud & Edge Delivery
N2P Systems
Toronto, ON
- Full-time
…engineering, production support, security, network/CDN teams, and technology…
Added 26 mins ago
CS
Senior Azure Cloud Architect
Confiar Services
Toronto, ON
- Contract
We are seeking a highly experienced Senior Azure Cloud Architect to lead the design and implementation of enterprise-scale Azure cloud solutions. The ideal candidate will have strong…
Added 26 mins ago
G
AI Engineer
Guidepoint
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Guidepoint seeks an experienced AI Engineer as an integral member of the Toronto-based AI team. The Toronto Technology Hub serves as the base of our Data/AI/ML team, dedicated to building a…
Added 27 mins ago
M
Senior Manager of Software Engineering
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Toronto, ON
- Full-time
…high-growth area for Morningstar offering a diverse suite of technology and investment-based solutions. Our unique client base includes retirement plan providers, sponsors, advisors,…
Added 41 mins ago
UO
Research Profile Officer
University of Victoria
Victoria, BC
- Full-time
Lead cross-team projects to ensure consistent messaging, brand awareness and effective promotion of research strengths across all communication and marketing channels.
Added 42 mins ago
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Junior Solutions Engineer
Pontosense
Toronto, ON
- Full-time
You work alongside our Solutions Lead on key accounts and our largest deals. You get agencies onto our technology, run integrations with their systems, and stay close to the customer…
Added 42 mins ago
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Office Manager
Pontosense
Toronto, ON
- Full-time
You've been the go-to admin and office lead at a 20 to 150 person company. Tech, hardware or health is a plus
Added 42 mins ago
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Product Lead
Pontosense
Toronto, ON
- Full-time
Lead the product that home care organizations and partners use to keep older adults safe, at a fast-growing senior care technology company in 24 countries.
Added 42 mins ago
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Manager, Customer Support
Pontosense
Toronto, ON
- Full-time
Run customer support at a fast-growing senior care technology company, for families and care organizations in 24 countries.
Added 42 mins ago
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Supply Chain Manager
Pontosense
Toronto, ON
- Full-time
Build the supply chain at a fast-growing senior care technology company shipping hardware to 24 countries.
Added 42 mins ago
Delivery Manager
EXL
Canada
Lead full lifecycle delivery of data and AI solutions – from discovery and design through development, deployment, and adoption.
Added 57 mins ago
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Chargé(e) de projets senior en architecture | Senior Architecture Project Manager
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- Full-time
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Added 57 mins ago
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QA/QC Manager
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- Full-time
…and profile processing, automated material handling, new CNC technology, and major facility…
Added 57 mins ago
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Java Full Stack Developer
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Toronto, ON
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Lead technical discussions with onshore stakeholders, gather requirements, provide technical recommendations, and drive solution alignment.
Added 57 mins ago
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Dynatrace SME (LEAD)
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…actionable insights, drive proactive incident prevention, and lead root-cause analysis for critical performance…
Added 57 mins ago
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Rotating Equipment Manager
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- Full-time
Set direction for and lead Rotating Equipment discipline engineering team.
Added 57 mins ago
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Senior Manager, Transaction Services
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Vancouver, BC
- Full-time
As a Senior Manager in Transaction Services, you will lead complex engagements and multidisciplinary teams, work closely with Partners and senior client executives, and apply both strong…
Added 1 hour ago
SI
Field Compliance Officer
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Montreal, QC
- $88,800 to $191,100 CAD / year
- Full-time
…accessible. You thrive in international, virtual environments, lead projects with precision, and bring a proactive, results-driven mindset to every initiative. IT industry experience is a…
Added 1 hour ago
QI
Staff ASIC Verification Engineer, Low Power AI
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Markham, ON
- Full-time
Lead complex debug activities through the development cycle (pre and post-silicon)

Buchanan Technologies

Spanish Bilingual Service Desk Analyst

Charlottetown, PE, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job description:

Bilingual Spanish Service Desk Analyst

About the Role

At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals who enjoy helping people, solving problems, and delivering exceptional service experiences.

This bilingual role requires professional working proficiency in both Spanish and English, with the ability to confidently communicate with and provide technical support to customers in both languages.

This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues and ensuring every interaction leaves the customer feeling supported and valued.

Whether you are beginning your IT career or bringing previous service experience, we provide training, mentorship, and growth opportunities to help you build a successful career in technology.

What You’ll Do

Customer Experience:

Deliver friendly, professional, and empathetic support to end users in both Spanish and English
Create positive customer experiences during every interaction
Communicate technical information in a clear, easy-to-understand manner
Manage customer expectations and follow through on commitments
Maintain a high level of customer satisfaction and professionalism

Technical Support

Troubleshoot hardware, software, password, access, email, printing, and connectivity issues
Support Microsoft Windows environments, Microsoft 365 applications, mobile devices, and common business applications
Utilize knowledge bases, diagnostic tools, and established processes to resolve incidents
Perform account administration tasks including password resets and user access requests
Escalate complex issues to specialized support teams when appropriate

Incident & Request Management

Accurately document incidents, service requests, troubleshooting activities, and resolutions
Maintain detailed and professional ticket records within the IT Service Management platform
Meet service level objectives for response times, quality, and customer satisfaction
Contribute to knowledge articles and continuous improvement initiatives

Team Collaboration

Work effectively with colleagues, leadership, and support teams across multiple locations
Participate in training, coaching, and skill development activities
Share knowledge and best practices with team members
Support organizational initiatives focused on quality, automation, and service excellence
What Makes Someone Successful in This Role

We are looking for people who:

Enjoy helping others
Have a positive and professional attitude
Are naturally curious and enjoy solving problems
Communicate clearly and confidently
Remain calm under pressure
Learn new technologies quickly
Take ownership of issues and follow them through to resolution
Thrive in a fast-paced environment
Preferred Technical Knowledge

Experience with some of the following is helpful but not required:

Microsoft Windows 10/11
Microsoft 365
Active Directory / Entra ID
Outlook and Exchange Online
VPN and remote access tools
Printers and peripheral devices
Mobile device support (iOS and Android)
Basic networking concepts (DNS, DHCP, TCP/IP, Wi-Fi)
IT Service Management tools (BMC Helix, ServiceNow, Jira, etc.)

Minimum Qualifications

Professional working proficiency in both Spanish and English, including verbal and written communication
College or equivalent
Strong customer service and communication skills
Basic computer proficiency
Ability to type and document information accurately while speaking with customers
Ability to work independently and within a team environment

Preferred Qualifications

Previous customer service, call center, retail, hospitality, or technical support experience
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Fundamentals, or equivalent
Experience supporting users in a professional environment

Work Environment

24×7 operation supporting clients across North America
Various schedules available, including evenings, weekends, and holidays
Opportunities for remote, hybrid, or office-based work depending on business needs
Collaborative team environment focused on growth, coaching, and career development

Career Path Opportunities

Many of our leaders, engineers, trainers, and technical specialists began their careers on the Service Desk.

Potential career paths include:

Senior Service Desk Analyst
Team Lead
Workforce Management Analyst
Quality Assurance Analyst
Knowledge Management Specialist
Technical Support Specialist
Systems Administrator
Service Delivery Manager

Why Join Buchanan Technologies?

Competitive compensation
Paid training and career development
Certification assistance
Employee recognition programs
Opportunities for advancement
Collaborative and inclusive culture
Exposure to a wide variety of technologies and industries
Join a team where customer service and technology come together to make a difference every day.

Buchanan Technologies provides equal employment opportunities to all employees and applicants seeking employment. We are committed to a diverse, equitable, and inclusive work environment. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, protected status, and/or any other legally protected status under applicable Canadian human rights legislation. This commitment extends to all aspects of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tagged as: 22221

Essential Skills:

Computer Use

Soft Skills:

Critical Thinking

Hard Skills:

Troubleshooting

Digital Skills:

Windows OS

Languages:

English

Spanish

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