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Added 3 mins ago
Co-op Winter 2027 - Systems Integration, Verification, and Validation - 8-12 months
General Dynamics Missions System International
Calgary, AB
Internship
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 3 mins ago
Co-op Winter 2027 - Software Engineering (TacCIS Solutions) -12 Months
General Dynamics Missions System International
Calgary, AB
Internship
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 3 mins ago
Co-op Winter 2027 - Mobile Domain System Engineering - 12 - 18 Months
General Dynamics Missions System International
Calgary, AB
Internship
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 3 mins ago
Co-op Winter 2027 - System of Systems Engineering - 8-16 Months
General Dynamics Missions System International
Calgary, AB
Internship
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 17 mins ago
Package Handler (Warehouse like)
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Dartmouth, NS
Internship
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of…
Added 17 mins ago
Seasonal Courier - F-2
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Montréal-Est, QC
Part-time
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of…
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Welder Testing Support - Competition ID: 4828
Kwantlen Polytechnic University
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Temporary
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Added 33 mins ago
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icebreaker: Seasonal Sales Associate - Kitsilano
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Vancouver, BC
$19.25 to $20.79 CAD / hour
Part-time
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Added 47 mins ago
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Full-time
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Added 48 mins ago
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Added 48 mins ago
icebreaker: Seasonal Sales Associate - Kitsilano
icebreaker
Vancouver, BC
$19.25 to $20.79 CAD / hour
Part-time
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Added 48 mins ago
Unit Clerk
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Full-time
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This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
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Added 1 hour ago
Assistant Department Manager, Pharmacy
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$55.08 CAD / hour
Other
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Added 1 hour ago
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Added 1 hour ago
Pharmacy Assistant - Part Time
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Added 1 hour ago
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Added 1 hour ago
Assistant Department Manager, Pharmacy
London Drugs Limited
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$78.08 CAD / hour
Other
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Added 1 hour ago
Assistant Department Manager, Pharmacy
London Drugs Limited
Cowichan 1, BC · Duncan, BC
$67.08 CAD / hour
Other
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Buckland

IT Support Specialist (St Thomas Office)

St. Thomas, ON, Canada

Pay: Compensation range: $55,000– $65,000 annually (subject to experience)
Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for an IT Support Specialist (St Thomas Office)

What You’ll Be Doing

This position is responsible for following ITIL/ITSM best practices, to identify, resolve issues and deliver improvements. The IT Support Specialist will engage with lines of business and teams to prioritize and complete service requests and support incidents and internal and external OLA’s and SLAs are met. IT Support Specialist are involved in remote and onsite support, documentation, constructing reference material, and provide trainings as necessary.

What We Can Offer You

Competitive salary, benefits package, and matching retirement plan
Compensation range: $55,000– $65,000 annually (subject to experience)
A friendly, collaborative work environment
Opportunities for professional development & ongoing learning
A chance to be part of a growing organization
On-site position

Key Responsibilities

Field incoming helpdesk requests from end users via ticketing system, phone or in person.
Installation, monitoring, maintenance, support, and optimization of Windows systems.
Assist with configuration, installation and maintenance of software, hardware, and telecommunications services such as: computers, software applications, printers, telephones, servers, and general office equipment.
Participate in reviewing systems, testing, and deploying updates.
Follow ITIL/ITSM best practices for incident management, problem management, and continuous service improvement.
Taking team and staff needs and improving solutions through planning, design, review, and installation tasks.
Creating detailed documentation of IT resources and processes and updating support documentation with all daily tasks and as the product support grows.
Fulfil requests coming from team members and leads to ensure hardware, software and network are available 98+% of the time on a 24/7 basis, excluding scheduled downtime.
Collaborate with other IT teams, vendors, and stakeholders to ensure seamless integration of support services and incident management processes.
Provide afterhours on-call support as required.
Other responsibilities as assigned.

What We Need From You

Computer Science degree or diploma or equivalent education and work experience.
2+ years of relevant work experience in a technical support position.
ITIL Foundations certification.
Knowledge of ITSM processes, tools, and best practices.
Networking fundamentals or proven networking certification.
Microsoft 365, PowerShell scripting and Azure experience.
Experience with Virtual server technologies such as VMWare, Cloud Infrastructure, Microsoft Exchange online or equivalent cloud-based system.
Experience with Windows enterprise applications, Active Directory, IIS, file servers, etc.
Experience in Microsoft SQL Server.
Desktop support for PC environment supporting Windows 10 / 11 and Microsoft Office suite.
Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors.
Excellent problem solving and decision-making skills.
Strong verbal and written communication skills.
Must be legally eligible to work for the Company at all times.
Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Want to apply? Get in touch today

Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com

As we receive a high volume of applications, we’re only able to contact candidates selected to move forward. While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.

Apply About employer

More about this job

Responsibilities

Handle helpdesk requests and provide remote and on-site support for Windows systems, hardware, software, telecommunications, and network services. Follow ITIL/ITSM practices, maintain documentation, support system updates and service improvements, and provide after-hours on-call assistance as required.

Requirements

Requires a computer science degree or diploma, or equivalent education and experience, at least two years of technical support experience, and ITIL Foundations certification. Candidates should have knowledge of ITSM and networking, along with experience in Microsoft 365, PowerShell, Azure, virtualization, Windows enterprise applications, SQL Server, and Windows desktop support.

Skills

IT Support
Incident Management
Problem Management
ITIL/ITSM
Windows Systems
Microsoft 365
PowerShell
Azure
Virtual Server Technologies
VMware
Active Directory
IIS
Microsoft SQL Server
Desktop Support
Networking
Troubleshooting

Benefits

Benefits Package
Matching Retirement Plan
Professional Development
Ongoing Learning

Visa sponsorship

Not detected in the job text

Hiring contact email

TA@Buckland.com

Keywords

ITIL Foundations
ITIL
ITSM
Incident Management
Problem Management
Helpdesk
Windows 10
Windows 11
Microsoft Office
Microsoft 365
PowerShell
Azure
VMware
Cloud Infrastructure
Microsoft Exchange Online
Active Directory
IIS
File Servers
Microsoft SQL Server
Desktop Support
Networking
Cisco
Nortel
HP
Dell
Ticketing System
Telecommunications
Hardware Support
Software Support

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