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Added 13 mins ago
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Buckland

IT Support Specialist (St Thomas Office)

St. Thomas, ON, Canada
London, ON, Canada

Pay: Compensation range: $55,000– $65,000 annually (subject to experience)
Posting language: English
Posted: Sep 28, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who we are

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for an IT Support Specialist (St Thomas Office)

What you’ll be doing

This position is responsible for following ITIL/ITSM best practices, to identify, resolve issues and deliver improvements. The IT Support Specialist will engage with lines of business and teams to prioritize and complete service requests and support incidents and internal and external OLA’s and SLAs are met. IT Support Specialist are involved in remote and onsite support, documentation, constructing reference material, and provide trainings as necessary.

What we can offer you

Competitive salary, benefits package, and matching retirement plan
Compensation range: $55,000– $65,000 annually (subject to experience)
A friendly, collaborative work environment
Opportunities for professional development & ongoing learning
A chance to be part of a growing organization
On-site position

Key Responsibilities

Field incoming helpdesk requests from end users via ticketing system, phone or in person.
Installation, monitoring, maintenance, support, and optimization of Windows systems.
Assist with configuration, installation and maintenance of software, hardware, and telecommunications services such as: computers, software applications, printers, telephones, servers, and general office equipment.
Participate in reviewing systems, testing, and deploying updates.
Follow ITIL/ITSM best practices for incident management, problem management, and continuous service improvement.
Taking team and staff needs and improving solutions through planning, design, review, and installation tasks.
Creating detailed documentation of IT resources and processes and updating support documentation with all daily tasks and as the product support grows.
Fulfil requests coming from team members and leads to ensure hardware, software and network are available 98+% of the time on a 24/7 basis, excluding scheduled downtime.
Collaborate with other IT teams, vendors, and stakeholders to ensure seamless integration of support services and incident management processes.
Provide afterhours on-call support as required.
Other responsibilities as assigned.

What we need from you

Computer Science degree or diploma or equivalent education and work experience.
2+ years of relevant work experience in a technical support position.
ITIL Foundations certification.
Knowledge of ITSM processes, tools, and best practices.
Networking fundamentals or proven networking certification.
Microsoft 365, PowerShell scripting and Azure experience.
Experience with Virtual server technologies such as VMWare, Cloud Infrastructure, Microsoft Exchange online or equivalent cloud-based system.
Experience with Windows enterprise applications, Active Directory, IIS, file servers, etc.
Experience in Microsoft SQL Server.
Desktop support for PC environment supporting Windows 10 / 11 and Microsoft Office suite.
Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors.
Excellent problem solving and decision-making skills.
Strong verbal and written communication skills.
Must be legally eligible to work for the Company at all times.
Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Want to apply? Get in touch today

Please visit www.Buckland.com to apply to this current and open vacancy and to learn more about Buckland and the services we provide. The career page will highlight all current open positions and they can be found in this link. When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position.

Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at TA@Buckland.com

As we receive a high volume of applications, we’re only able to contact candidates selected to move forward. While we truly appreciate your interest, we are unable to respond to general inquiries regarding application status. Thank you for your understanding.

Apply About employer

More about this job

Responsibilities

The IT Support Specialist is responsible for resolving technical issues, managing service requests, and maintaining hardware and software systems according to ITIL/ITSM best practices. They will also provide documentation, training, and after-hours support to ensure high availability of IT resources.

Requirements

Candidates must have a degree or diploma in Computer Science and at least 2 years of relevant technical support experience. Proficiency in Windows environments, networking, cloud infrastructure, and ITIL certification is required.

Skills

ITIL
ITSM
Windows systems
Hardware maintenance
Software configuration
Networking
Microsoft 365
PowerShell
Azure
VMWare
Active Directory
SQL Server
Desktop support
Problem solving
Communication skills

Benefits

Competitive salary
Benefits package
Matching retirement plan
Professional development
Ongoing learning

Visa sponsorship

Not detected in the job text

Hiring contact email

TA@Buckland.com

Keywords

IT Support
ITIL
ITSM
Windows 10
Windows 11
Microsoft Office
Active Directory
PowerShell
Azure
VMWare
SQL Server
Networking
Cisco
Helpdesk
Hardware
Software
Telecommunications
Incident Management
Problem Management
Cloud Infrastructure
IIS
File Servers
Technical Support
Global Trade
Customs Brokerage

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