User support technician

• Location Williams Lake, BCV2G 2L9
• Work location On the road
• Salary$38.50HOUR hourly / 30 to 40 hours per week
• Terms of employment Permanent employmentFull time
• Overtime required, Morning, Day, Evening, Weekend, Shift, Overtime available
• Starts as soon as possible
• vacancies 5 vacancies
• Source Job Bank #3677069

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

2 years to less than 3 years

On the road

Work locations may vary. Frequent or constant travel is required from the employee.

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents
• Climb and work aloft on poles, ladders or other support structures

Supervision

• No supervision responsibility

Credentials

Certificates, licences, memberships, and courses 

• Cisco certified network associate

Experience and specialization

Computer and technology knowledge

• iOS
• MAC
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Security software
• Communication software
• Mapping and data visualization software
• Software development
• Data analysis software
• MS Office
• TCP/IP
• Wireless networks

Area of specialization

• Automobile driving

Additional information

Security and safety

• Basic security clearance
• Criminal record check
• Driving record check (abstract)

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Handling heavy loads
• Physically demanding
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Own tools/equipment

• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty