Business Systems Support Specialist
- Vancouver, BC, Canada
Full-time
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Business Systems Support Specialist APPLY NOW
Vancouver, British Columbia
Technology
Full time
Reports to: Director of Technology
Location: Vancouver, BC
Type: Full-time
Role Overview
BuildDirect is hiring a Business Systems Support Specialist to support the day-to-day stability, accuracy, and continuous improvement of our core business systems. This is a hands-on role for someone who can take ownership, work independently, and execute tasks with minimal hand-holding.
You will be trusted with meaningful work across ERP, integrations, ecommerce, CRM, and Microsoft 365. During acquisitions, you will assist with system discovery and transition tasks, but the primary focus is keeping our current platform running smoothly and improving it over time.
This is not an IT helpdesk role. Technical Support (hardware, network, devices) is a separate function.
Core systems you will support
Day-to-day business systems support (primary)
This role is for someone who is:
Required
We Hire And Evaluate Performance Through Our Core Values
Email address * Resume (.pdf and max of 4MB) *
Cover Letter (optional)
Thank you. Your application has been received successfully.
Business Systems Support Specialist APPLY NOW
Vancouver, British Columbia
Technology
Full time
Reports to: Director of Technology
Location: Vancouver, BC
Type: Full-time
Role Overview
BuildDirect is hiring a Business Systems Support Specialist to support the day-to-day stability, accuracy, and continuous improvement of our core business systems. This is a hands-on role for someone who can take ownership, work independently, and execute tasks with minimal hand-holding.
You will be trusted with meaningful work across ERP, integrations, ecommerce, CRM, and Microsoft 365. During acquisitions, you will assist with system discovery and transition tasks, but the primary focus is keeping our current platform running smoothly and improving it over time.
This is not an IT helpdesk role. Technical Support (hardware, network, devices) is a separate function.
Core systems you will support
- NetSuite (ERP)
- Celigo (integrations and automation)
- Shopify (ecommerce)
- HubSpot (CRM)
- Microsoft 365 / Entra ID (identity and collaboration)
- Supporting tools as needed (shipping/logistics tools, EDI partners, reporting tools)
Day-to-day business systems support (primary)
- Own the daily health of workflows across NetSuite, Shopify, HubSpot, and connected systems.
- Troubleshoot and resolve issues impacting orders, inventory, purchasing, fulfillment, invoicing, and reporting.
- Handle system configuration tasks: roles/permissions, saved searches, custom fields, workflows, dashboards, and data cleanup.
- Execute assigned tasks independently and provide clear status updates (what you did, what changed, what’s next).
- Monitor Celigo flows, investigate failures, and resolve errors quickly.
- Fix mapping issues, duplicates, missing records, and data mismatches between systems.
- Improve integration reliability through practical enhancements (monitoring, source-of-truth rules, and process improvements).
- Identify and implement small automations that reduce manual operational work.
- Support day-to-day M365/Entra ID admin needs: access, groups, licensing coordination, Teams/SharePoint basics.
- Assist with tenant migration tasks during acquisitions (email/files/collaboration transitions) under IT leadership direction.
- Quickly learn unfamiliar systems and document how key processes work.
- Support data exports/imports, validation, cleanup, and transition tasks.
- Help execute migration work toward BuildDirect’s core stack over time.
- Build and maintain runbooks/SOPs so fixes are repeatable and knowledge is shared.
- Document system changes and integration logic clearly.
- Recommend improvements that increase reliability, speed, and operational visibility.
This role is for someone who is:
- Highly self-sufficient: you can take a task, run with it, and deliver without constant questions.
- A super fast learner who can pick up new systems quickly and confidently.
- Strong at troubleshooting “in-between systems” problems where the root cause isn’t obvious.
- Calm, organized, and consistent with follow-through.
Required
- 3+ years in business systems, ERP support/admin, systems operations, or integration support.
- Experience supporting NetSuite (admin or strong power-user level).
- Experience troubleshooting integrations (Celigo preferred; other iPaaS acceptable).
- Strong data skills (Excel, CSV imports/exports, reconciliation mindset).
- Experience supporting ecommerce operations (Shopify or similar).
- Experience supporting Microsoft 365 in a business environment.
- Proven ability to learn quickly and operate independently.
- Web development fundamentals (HTML/CSS/JavaScript) and strong debugging instincts.
- WordPress experience (admin, troubleshooting themes/plugins, basic performance or security awareness).
- Shopify development experience (Liquid, metafields, templates, theme troubleshooting).
- App development exposure (APIs, light scripting, basic SQL, automation tooling).
- EDI exposure or marketplace middleware experience (Rithum).
- Inventory-heavy, multi-warehouse, or multi-entity environments.
We Hire And Evaluate Performance Through Our Core Values
- Entrepreneurial
- Strong Work Ethic
- Driven to Win
- Team Player
- Straightforward
- You can independently handle a steady stream of NetSuite, Celigo, Shopify, and HubSpot support tasks.
- Integration errors are triaged quickly with clear root-cause notes and next steps.
- You produce simple runbooks so fixes don’t rely on tribal knowledge.
- You reduce the number of daily fires that require the Senior Director to jump in.
- Required
Email address * Resume (.pdf and max of 4MB) *
Cover Letter (optional)
Thank you. Your application has been received successfully.
More about this job
Responsibilities
Support and improve daily operations across NetSuite, Celigo, Shopify, HubSpot, Microsoft 365, and connected business systems, including troubleshooting workflows, integrations, and data issues. Document repeatable fixes, implement practical automations, and assist with system discovery and migration tasks during acquisitions.
Requirements
Candidates need at least three years of experience in business systems, ERP support or administration, systems operations, or integration support, including NetSuite experience and integration troubleshooting. They should also have strong data skills, ecommerce and Microsoft 365 support experience, and the ability to learn quickly and work independently.
Skills
- NetSuite Administration
- Celigo Integration Support
- Integration Troubleshooting
- Shopify Operations
- HubSpot Support
- Microsoft 365 Administration
- Entra ID
- Data Reconciliation
- Excel
- CSV Imports and Exports
- Workflow Configuration
- Process Automation
- Documentation
- Independent Problem-Solving
- Ecommerce Support
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Data & Analytics
- Logistics
Keywords
- NetSuite
- Celigo
- Shopify
- HubSpot
- Microsoft 365
- Entra ID
- ERP
- Integrations
- Integration Monitoring
- Workflow Configuration
- Data Reconciliation
- Excel
- CSV Imports and Exports
- Ecommerce
- Automation
- Saved Searches
- Custom Fields
- Dashboards
- Roles and Permissions
- Data Cleanup
- Runbooks
- Standard Operating Procedures
- Tenant Migration
- EDI
- Rithum
- WordPress
- HTML
- CSS
- JavaScript
- APIs