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Added 31 mins ago
UO
Assistant Registrar
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $120,000 CAD / year
- Full-time
Admissions Administration, Advisement, and Adjudication
Added 31 mins ago
CB
Assistant Manager - Operations
Courtyard by Marriott
Toronto, ON
- Full-time
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk,…
Added 31 mins ago
TP
Chief Executive Officer
Toronto Playgrounds Baseball Association
Toronto, ON
- Full-time
operations, interest-holder communication, financial administration, community engagement,
Added 31 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Assess risks associated with new system implementations and business transformation projects.
Added 31 mins ago
HR
Architect, Data Communication System
Hitachi Rail
Toronto, ON
- Full-time
The general mission is to address all design aspects of a mission-critical communication system that supports the operation of the Communication-Based Train Control (CBTC) system. This…
Added 31 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Assess risks associated with new system implementations and business transformation projects.
Added 31 mins ago
B
Lead Plumber
Boardwalk
Regina, SK
- Full-time
Complete all required administration for the position
Added 31 mins ago
S
Production Supervisor - Night Shift
Safran
Mirabel, QC
- Full-time
Knowledge of the system (CASQ-IT) and quality procedures
Added 31 mins ago
S
IT Cloud & DevOps Engineer
Survalent
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Troubleshoot system outages, networking issues, performance bottlenecks, and cloud service disruptions.
Added 3 hours ago
FA
Manager, Crew Services
Flair Airlines Ltd.
Toronto, ON
- Full-time
…Services is responsible for leading the team and overseeing the administration of crew uniforms, vendor relationships, RAIC requirements, and internal crew…
Added 4 hours ago
WS
IT Administrator
Windsor Salt Ltd.
Pugwash, NS
- Full-time
Provide overall administration and technical direction to coordinate and maintain all IT requirements and security, for Microsoft 365, Microsoft Azure, Network and Systems. Perform all…
Added 4 hours ago
Program Coordinator
I M P Group International Inc.
Amherst, NS
…the Program Coordinator’s responsibilities will include the administration of customer contracts relating to the implementation, updating and general compliance to contract…
Added 4 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
ServiceNow Advanced System Administration and HRSD
Added 4 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Mississauga, ON
- $92,740 to $105,007 CAD / year
- Full-time
Added 4 hours ago
KL
Centre Director – Tarsakallak School
Kativik llisarniliriniq
Aupaluk
- Full-time
…and is responsible for all aspects of the organization and administration of the community school and its related services. Other duties…
Added 4 hours ago
KL
Centre Director – Innalik School
Kativik llisarniliriniq
Inukjuak, QC
- Full-time
…and is responsible for all aspects of the organization and administration of the community school and its related services. Other duties…
Added 4 hours ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Resolve overpayments, underpayments, and system-generated discrepancies (e.g., negative balances or commitments),
Added 4 hours ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
The Funding and Database Officer ensures data accuracy and consistency in the Foundation’s grants management system and funding processes. Reporting to the Funding Manger, the role is a…
Added 4 hours ago
I
Senior Consultant - ServiceNow HRSD
Infosys
Calgary, AB
- Full-time
ServiceNow Advanced System Administration and HRSD
Added 4 hours ago
NC
Advisor, Project Commercial -Americas and Africa
Newmont Corporation
Vancouver, BC
- Full-time
Review invoices, track payment progress, and support contract administration and closeout activities.
Added 4 hours ago
I
Senior Consultant - ServiceNow CSM
Infosys
Calgary, AB
- Full-time
Added 4 hours ago
IT Support Specialist
BuildOps
Toronto, ON
Provision system admin accounts, Okta apps, vault access, and multi step tools such as Heap, Gong, and Windmill.
Added 4 hours ago
MI
Privacy Impact Assessment (PIA) Specialist (Healthcare) 7+ years of experience
Maarut Inc
Toronto, ON
- Contract
…information, including (but not limited to) Internet tools, system interfaces, information security, information architecture and data…
Added 4 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Manage major system administration, including configuration, integrations, security roles, and data structures
Added 4 hours ago
B
IT Support Specialist
BuildOps
Toronto, ON
- Full-time
Provision system admin accounts, Okta apps, vault access, and multi step tools such as Heap, Gong, and Windmill.

BuildOps

IT Support Specialist

Toronto, ON, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 12, 2026

Original job description

At BuildOps, we're building a groundbreaking software solution, purpose built to support today's commercial contractors. From helping our customers manage their service department to project management, we're building a team that invests in our mission.

Based in Toronto, this role helps keep our employees productive by supporting our IT infrastructure and resolving day to day technology issues.

You'll handle 15 to 25 support tickets daily, help manage access across more than 40 SaaS applications, and troubleshoot issues ranging from authentication to application integrations. This is a high volume, user facing role that calls for sound judgment, clear communication, and strong documentation.

What You'll Do

Manage identity and access across Okta, Google Workspace, 1Password, and more than 40 SaaS applications. This is about 40 percent of daily work.
Provision system admin accounts, Okta apps, vault access, and multi step tools such as Heap, Gong, and Windmill.
Troubleshoot authentication issues including password resets, MFA setup, phone loss recovery, and account lockouts.
Resolve integration issues with Salesforce Connected Apps, Greenhouse SSO, and browser compatibility.
Support Mac users through Iru MDM, including hardware troubleshooting, device setup, and SOC II compliance requirements.
Create and maintain documentation, including runbooks, troubleshooting guides, and process improvements.
Collaborate with DevOps on AWS permissions, Security on vendor reviews, and HR on onboarding and offboarding workflows.
Manage the daily ticket queue through Slack and Jira Service Management, prioritizing requests and escalating issues when needed.
Provide basic AV support for company all hands, including setup and troubleshooting of microphones, speakers, cameras, displays, and conferencing equipment.

What We Look For

At least one year of hands-on experience supporting Okta tasks such as app provisioning, user management, or MFA troubleshooting.
At least two years supporting Mac users in an MDM environment such as Kandji, Jamf, or a similar tool.
Experience using Jira or a similar service management platform to manage tickets, permissions, or workflows.
At least two years in IT support or a help desk role. Experience with a high volume ticket queue is an asset.
Familiarity with SaaS tools for identity, collaboration, and business operations.
Comfort using company approved AI tools to support research, troubleshooting, and documentation while following company guidelines.
Basic AV knowledge and comfort helping set up and troubleshoot audio, video, and conferencing equipment for the company all hands.
Clear written communication skills and the ability to support non technical users through Slack.
Ability to create clear technical documentation and runbooks.
A practical troubleshooting approach, including knowing when to research, resolve, or escalate an issue.
Remote user support experience and the ability to prioritize requests in a busy environment.
Patience and an interest in explaining technical concepts clearly to non technical users.
Ability to work a hybrid schedule, working from home Monday and Friday and in the Toronto office Tuesday through Thursday.

Nice to Have

Auth0 experience for system admin account provisioning.
Salesforce administration or Connected Apps troubleshooting.
Experience with Heap, Gong, Gainsight, or Windmill provisioning workflows.
Security compliance awareness, including SOC II or vendor security reviews.
Experience supporting integrations between SaaS applications, including webhooks, APIs, or SSO and SAML.
Experience in a startup or other fast paced environment.
Examples of process improvement or automation.
Vendor management experience, including license renewals and support escalations.

Compensation

60,000 - 80,000 CAD base + annual bonus opportunity

What we offer:

Generous equity grant, become an owner in our company!
A comprehensive benefits package
Flexible PTO and hybrid work schedules
One-time work-from-home allowance
Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
Company events and team-building activities, both in-person and virtual
Fast-paced, collaborative, and dynamic work environment
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.

About BuildOps

Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!

We’re not just talking incremental improvements - we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀

BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.

BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at https://buildops.com/careers. Report suspicious outreach to reportfraud.ftc.gov and fraud@buildops.com. We review every report, but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.

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More about this job

Responsibilities

Manage identity and access across various SaaS applications while providing daily IT support for employees. Maintain technical documentation, resolve integration issues, and assist with AV setup for company events.

Requirements

Requires at least one year of hands-on experience with Okta and two years of experience in IT support or help desk roles. Candidates must be comfortable supporting Mac users in an MDM environment and possess strong written communication skills.

Skills

Okta
Google Workspace
1Password
SaaS application management
IT support
Help desk
Mac support
MDM
Jira Service Management
Technical documentation
Identity and access management
Salesforce
AV support
Troubleshooting
Communication skills
SOC II compliance

Benefits

Generous equity grant
Flexible PTO
Hybrid work schedule
Work-from-home allowance
Company events
Team-building activities

Visa sponsorship

Not detected in the job text

Keywords

Okta
Google Workspace
1Password
SaaS
IT Support
Help Desk
Mac
MDM
Kandji
Jamf
Jira
Salesforce
Greenhouse
SOC II
AWS
Slack
AV Support
Identity Management
Access Management
MFA
SSO
SAML
API
Webhooks
Heap
Gong
Windmill
Gainsight
Technical Documentation
Troubleshooting

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